I am an endlessly curious product designer and user researcher coming from A/B testing, web and graphic design experience. I love making information simple! Over the years, I've developed strong skills in usability testing, design iteration, and data-driven decision-making to improve user experiences and business outcomes.

Caroline Luis

I am an endlessly curious product designer and user researcher coming from A/B testing, web and graphic design experience. I love making information simple! Over the years, I've developed strong skills in usability testing, design iteration, and data-driven decision-making to improve user experiences and business outcomes.

Available to hire

I am an endlessly curious product designer and user researcher coming from A/B testing, web and graphic design experience. I love making information simple! Over the years, I’ve developed strong skills in usability testing, design iteration, and data-driven decision-making to improve user experiences and business outcomes.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Spanish; Castilian
Advanced
German
Advanced
French
Intermediate
Italian
Beginner

Work Experience

Freelance Product Designer and User Researcher at Freelance
January 1, 2023 - Present
Managed A/B testing from start to finish including brainstorming, usability reviews, hypothesis formulation, design, and monitoring tests using Optimizely. Presented results in multiple formats tailored to recipients, recommended next steps to clients and internal teams, and collaborated with cross-functional colleagues for design and development requests. Conducted click-tracking analysis for large websites, improving conversion metrics such as email registrations and double opt-ins. Designed layouts across desktop, mobile, and app platforms, built wireframes, and proposed product feature tests within fast development cycles. Led website redesigns, content restructuring, and user research to improve user experience and streamline update processes. Also designed print and digital marketing materials for events and clients.
Freelance Product Designer and User Researcher at Freelance
January 1, 2024 - August 27, 2025
Worked on content evaluation, website redesigns, and user research for clients including Moline Creative, Southwest Spring Week, and Tag des Guten Lebens. Managed usability testing, content restructuring, and graphic design tasks to enhance digital platforms and event materials.
Designer & A/B Testing Specialist at pooliestudios Digital Agency
January 1, 2018 - August 27, 2025
Handled A/B testing projects from conception to execution, including brainstorming, test design, quality assurance, and monitoring. Conducted usability reviews, click-tracking, and analysis to identify user behavior issues and improve site performance. Supported website redesigns, content evaluations, and defined user groups for targeted improvements. Contributed to corporate design updates for a large international company, enhancing branding consistency.
Internship at trivago, product department
January 1, 2014 - August 27, 2025
Designed and proposed product features and variations for a hotel meta-search engine across desktop, mobile, and app platforms as part of bi-weekly testing cycles. Transcribed user testing videos to support research activities.

Education

Bachelor of Arts, History of Art & Architecture at Harvard University
January 1, 2004 - August 27, 2025
Graphic & Web Design Certificate at Boston University Center for Digital Imaging Arts
January 1, 2012 - August 27, 2025

Qualifications

Optimizely Platform Certified | A/B Testing Platform
January 1, 2014 - August 27, 2025

Industry Experience

Professional Services, Software & Internet, Media & Entertainment, Travel & Hospitality, Retail