Available to hire
I am a customer service and operations professional with over 14 years of experience across aviation, hospitality, and gaming. I excel at VIP guest relations, travel and crew coordination, and driving service excellence, consistently achieving first-contact resolutions, building strong client relationships, and simplifying complex processes to boost satisfaction and loyalty. I’m known for proactive communication, problem-solving, and a collaborative mindset that helps cross-functional teams deliver outstanding guest experiences. I am now seeking an opportunity in a global organization where I can leverage these strengths to support customer success and operational efficiency.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
International Cabin Crew at Oman Air
January 1, 2020 - August 27, 2025Delivered 5-star inflight service to international passengers, consistently upholding safety and security standards. Ensured passenger comfort and welfare, including VIP and high-profile guests. Demonstrated cultural sensitivity and adaptability by working with colleagues and passengers from over 120 nationalities. Recognized for maintaining professionalism under pressure and creating a welcoming atmosphere onboard.
Travel & Crew Support Coordinator at Xfly Nordica
December 31, 2024 - August 27, 2025Coordinated crew schedules, travel arrangements, and expense management. Acted as a key liaison between crew, operations, and management to ensure seamless travel operations.
Ground Operations & Customer Support at Xfly Nordica
January 1, 2024 - August 27, 2025Assisted passengers and staff with flight information and travel support. Resolved escalations quickly, ensuring service recovery and customer loyalty.
Guest Relations Officer at Crown Towers
January 1, 2014 - August 27, 2025Handled VIP guest requests, bookings, and front-office services. Maintained a high standard of service for luxury clientele.
VIP Casino Host at Takchun VIP Club
January 1, 2013 - August 27, 2025Managed VIP casino guest services, including accounts, reservations, and personalized entertainment.
Shift Manager & Mentor/Game Presenter at Yolo Group Bombay Studios
December 31, 2022 - August 27, 2025Trained and supervised staff, ensuring compliance with company standards. Delivered high-quality interactive entertainment experiences for global clients.
Branch Manager at Flex Gym Oman
January 1, 2021 - August 27, 2025Oversaw operations, staff scheduling, and customer satisfaction initiatives.
Travel & Crew Support Coordinator at Xfly Nordica
December 31, 2024 - August 27, 2025Coordinated complex crew travel logistics ensuring full compliance with schedules and budgets. Monitored expenses using Soldo to reduce cost discrepancies and maintained detailed records to streamline audits.
Ground Operations & Customer Support Coordinator at Xfly Nordica
January 1, 2024 - August 27, 2025Handled high-volume customer inquiries achieving first-contact resolution for most cases. Built strong client relationships through proactive communication and served as liaison between customers and internal departments to resolve urgent operational issues.
Shift Manager / Mentor / Game Presenter at Yolo Group
November 30, 2022 - August 27, 2025Led and coached a team of game presenters improving performance and compliance. Handled VIP customer complaints professionally, increasing satisfaction and retention. Delivered live casino games maintaining service quality and guest engagement.
Branch Manager at Flex Gym
January 1, 2021 - August 27, 2025Increased profitability by launching new fitness programs and optimizing budgets. Ensured compliance with health and safety legislation while maintaining high service standards.
International Cabin Crew at Oman Air
January 1, 2020 - August 27, 2025Delivered world-class customer service on long-haul international flights, ensuring passenger safety and welfare. Provided personalized assistance to VIP passengers enhancing loyalty and repeat business.
Guest Relations Officer at Crown Towers City of Dreams
January 1, 2014 - August 27, 2025Assisted VIP guests with bookings, room allocations, and exclusive experiences while maintaining 5-star service standards throughout guest stays.
VIP Casino Host at Takchun VIP Club, Solaire Resorts & Casino
January 1, 2013 - August 27, 2025Managed VIP guest profiles, bookings, and accounts. Promoted casino services increasing customer engagement and driving revenue.
Ground Operations & Customer Support Coordinator
January 31, 2024 - January 31, 2024Coordinated complex crew travel logistics, ensured 100% compliance with schedules and budgets, monitored expenses, and maintained detailed itineraries, bookings, and expense reports to streamline audits and support operational excellence.
Shift Manager at Tallinn-based Game Presenter Team (Ground Operations)
November 30, 2022 - November 30, 2022Led and coached a team of game presenters, improving performance and compliance. Handled VIP customer complaints with professionalism, increasing customer satisfaction.
VIP Casino Host at Takchun VIP Club, Solaire Resorts & Casino
December 31, 2013 - December 31, 2013Assisted VIP guests with bookings, room allocations, and exclusive experiences; built strong client relationships and delivered personalized service.
Flight Attendant / International Cabin Crew at Oman Air
January 1, 2020 - January 1, 2020Delivered world-class customer service on long-haul international flights; ensured passenger safety and welfare; provided personalized assistance to VIP passengers and promoted onboard services.
Education
Bachelor of Science in Nursing at Central Philippine University
January 1, 2010 - January 1, 2010Bachelor of Science in Nursing at Central Philippine University
January 1, 2010 - August 27, 2025Qualifications
Industry Experience
Travel & Hospitality, Consumer Goods, Gaming, Transportation & Logistics, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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