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I am an IT professional with over 5 years' experience providing enterprise system support and incident resolution for more than 4,000 employees. I specialize in troubleshooting, system administration, and collaborating with cross-functional teams to keep critical systems available. I am driven by reducing downtime, streamlining workflows, and improving user satisfaction. I enjoy turning technical challenges into practical improvements and working closely with stakeholders to deliver value.…I am an IT professional with over 5 years' experience providing enterprise system support and incident resolution for more than 4,000 employees. I specialize in troubleshooting, system administration, and collaborating with cross-functional teams to keep critical systems available. I am driven by reducing downtime, streamlining workflows, and improving user satisfaction. I enjoy turning technical challenges into practical improvements and working closely with stakeholders to deliver value.

Sooin Kim

Developer, Full Stack Developer, Web Developer, +3

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I am an IT professional with over 5 years' experience providing enterprise system support and incident resolution for more than 4,000 employees. I specialize in troubleshooting, system administration, and collaborating with cross-functional teams to keep critical systems available. I am driven by reducing downtime, streamlining workflows, and improving user satisfaction. I enjoy turning technical challenges into practical improvements and working closely with stakeholders to deliver value.…I am an IT professional with over 5 years' experience providing enterprise system support and incident resolution for more than 4,000 employees. I specialize in troubleshooting, system administration, and collaborating with cross-functional teams to keep critical systems available. I am driven by reducing downtime, streamlining workflows, and improving user satisfaction. I enjoy turning technical challenges into practical improvements and working closely with stakeholders to deliver value.

Available to hire

I am an IT professional with over 5 years’ experience providing enterprise system support and incident resolution for more than 4,000 employees. I specialize in troubleshooting, system administration, and collaborating with cross-functional teams to keep critical systems available.

I am driven by reducing downtime, streamlining workflows, and improving user satisfaction. I enjoy turning technical challenges into practical improvements and working closely with stakeholders to deliver value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Language

English

Advanced

Korean

Fluent

Japanese

Advanced

Work Experience

Enterprise Systems Developer & IT Support at BGF Retail

May 1, 2025 - September 25, 2025

Operated enterprise collaboration platforms for 4,000+ employees, maintaining SLA uptime. Replaced SMS alerts with messenger bot, saving ₩900K/year (~£600) and adding instant access links. Managed SSO, SSL, and affiliate links across 10+ mission-critical systems. Migrated 4,000+ HR records during restructuring with zero downtime. Built APIs and digital approval forms, cutting workflow processing time by 25%. Upgraded internal messenger Flow, boosting adoption by 15% in 1 quarter. Automated mail server monitoring, reducing downtime incidents 30% YoY.

Mobile App Operator & Full-Stack Developer at Dongkuk Systems

October 1, 2019 - June 3, 2022

Built mobile unified search with Elasticsearch, cutting search time 40% for groupware users. Developed Caller ID mobile app (Java, Angular.js, Cordova), adopted by 1,000+ employees in 3 months. Upgraded document conversion servers, reducing errors by 30%. Deployed uPrism WebRTC video conferencing, enabling 100+ concurrent participants and lowering vendor costs. Led groupware migration to Naver Cloud, supporting rollout to 3,000+ employees. Improved CI/CD pipelines with Git/Jenkins, shortening deployment cycles by 20%.