I am a creative IT professional with a Fine Arts degree majoring in Advertising. I have a strong passion for graphic design, video editing, and AI-generated graphics, combining my technical expertise with artistic flair to produce innovative and compelling visual content. My experience includes working on a variety of software and tools including Adobe Firefly, Procreate, Photoshop, and many others. Throughout my career, I have strengthened product quality through thorough software testing and enhanced customer support operations using tools like Zendesk and Salesforce. I enjoy collaborating in teams and contributing to knowledge base documentation to improve user support and content accessibility.…

Jennifer Quito

I am a creative IT professional with a Fine Arts degree majoring in Advertising. I have a strong passion for graphic design, video editing, and AI-generated graphics, combining my technical expertise with artistic flair to produce innovative and compelling visual content. My experience includes working on a variety of software and tools including Adobe Firefly, Procreate, Photoshop, and many others. Throughout my career, I have strengthened product quality through thorough software testing and enhanced customer support operations using tools like Zendesk and Salesforce. I enjoy collaborating in teams and contributing to knowledge base documentation to improve user support and content accessibility.…

Available to hire

I am a creative IT professional with a Fine Arts degree majoring in Advertising. I have a strong passion for graphic design, video editing, and AI-generated graphics, combining my technical expertise with artistic flair to produce innovative and compelling visual content. My experience includes working on a variety of software and tools including Adobe Firefly, Procreate, Photoshop, and many others.

Throughout my career, I have strengthened product quality through thorough software testing and enhanced customer support operations using tools like Zendesk and Salesforce. I enjoy collaborating in teams and contributing to knowledge base documentation to improve user support and content accessibility.

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Language

English
Advanced

Work Experience

Software Tester - Freelance at Utest
May 31, 2024 - August 28, 2025
Strengthened product quality by evaluating web-based platforms and mobile applications for functionality, performance, reliability, and overall user experience. Executed diverse testing methods including functional, performance, visual, content, and crash tests. Documented defects with clear, detailed reports to support timely issue resolution.
L1 Customer Support Engineer at Crossover
October 31, 2022 - August 28, 2025
Enhanced customer support efficiency by managing tickets through Zendesk and Salesforce, resolving product and billing inquiries via calls, email, and chat. Contributed to creating clear knowledge base documentation to improve self-service resources.
L1 Customer Support Engineer at Crossover
July 31, 2024 - August 28, 2025
Enhanced customer support efficiency by managing tickets through Zendesk and Salesforce, resolving product and billing inquiries via calls, email, and chat. Contributed to creating clear knowledge base documentation to improve self-service resources.
L1 Customer Support Engineer at Crossover
July 31, 2025 - August 28, 2025
Enhanced customer support efficiency by managing tickets through Zendesk and Salesforce, resolving product and billing inquiries via calls, email, and chat. Contributed to creating clear knowledge base documentation to improve self-service resources.
Application Support at 90 Seconds Ltd
March 1, 2018 - August 28, 2025
Served as a trusted advisor and subject-matter expert for customers via Intercom and Slack, strengthening client relationships. Created clear knowledge base documentation and maintained up-to-date website content in WordPress to enhance user experience and information accessibility.

Education

Bachelor of Fine Arts major in Advertising at La Consolacion College, Bacolod City
June 1, 1996 - March 1, 2000

Qualifications

Introduction to UI/UX Design
January 1, 2025 - August 28, 2025
ITIL FOUNDATION V3
January 1, 2012 - August 28, 2025

Industry Experience

Software & Internet, Media & Entertainment, Professional Services, Education

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