I am a marketing and customer experience specialist with 2 years of experience managing national and international clients, designing personalized experiences and accompanying them throughout the entire process. I am an expert in direct customer service, organizing visits, selecting corporate gifts, and optimizing the customer journey. Additionally, I complement my profile with social media management and digital marketing to strengthen brand communication and visibility. Currently, I work at My Blue Bricks, a real estate company, where I communicate directly with international clients in English, accompany them through the purchasing process, and design tailored customer journeys to ensure unique and satisfying experiences. I also plan and coordinate activities to improve international clients’ experience and manage digital marketing and social media to increase the brand's visibility.

Pau la Medina

I am a marketing and customer experience specialist with 2 years of experience managing national and international clients, designing personalized experiences and accompanying them throughout the entire process. I am an expert in direct customer service, organizing visits, selecting corporate gifts, and optimizing the customer journey. Additionally, I complement my profile with social media management and digital marketing to strengthen brand communication and visibility. Currently, I work at My Blue Bricks, a real estate company, where I communicate directly with international clients in English, accompany them through the purchasing process, and design tailored customer journeys to ensure unique and satisfying experiences. I also plan and coordinate activities to improve international clients’ experience and manage digital marketing and social media to increase the brand's visibility.

Available to hire

I am a marketing and customer experience specialist with 2 years of experience managing national and international clients, designing personalized experiences and accompanying them throughout the entire process. I am an expert in direct customer service, organizing visits, selecting corporate gifts, and optimizing the customer journey. Additionally, I complement my profile with social media management and digital marketing to strengthen brand communication and visibility.

Currently, I work at My Blue Bricks, a real estate company, where I communicate directly with international clients in English, accompany them through the purchasing process, and design tailored customer journeys to ensure unique and satisfying experiences. I also plan and coordinate activities to improve international clients’ experience and manage digital marketing and social media to increase the brand’s visibility.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Marketing & Customer Experience Specialist at Pau la Medina (freelance or self-employed)
January 1, 2020 - Present
Managed national and international clients, designing personalized experiences and accompanying them throughout the entire process. Specialized in direct attention, organization of visits, selection of corporate gifts, and optimization of the customer journey. Complemented role with social media management and digital marketing to strengthen brand communication and visibility.
Marketing & Customer Experience at My Blue Bricks – Inmobiliaria
September 1, 2025 - August 28, 2025
Handled direct communication with international clients in English, accompanying them throughout the purchase process. Organized visits to properties offering personalized and close attention. Designed and optimized the customer journey to guarantee unique and satisfying experiences. Planned and coordinated activities to improve international client experience. Created proposals and digital content adapted to each client’s needs. Managed digital marketing and social media to reinforce brand visibility.
Marketing Technician (Intern) at Teoxane
July 1, 2024 - August 28, 2025
Coordinated events and created corporate presentations. Managed social media content. Developed newsletters using Mailchimp.
Community Manager (Intern) at Clínica Londres
August 1, 2023 - August 28, 2025
Handled direct communication with clients and investors via email, in-person, and phone. Organized and designed personalized welcome packages and experiences. Supported creation of social media content and brand communication. Planned publications and prepared campaign reports. Managed collaborations with local restaurants and businesses.

Education

University Degree in Communication and Public Relations at ESICC
January 1, 2018 - January 1, 2020
Higher Cycle in Marketing and Advertising at CAPITOL
January 1, 2020 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Real Estate & Construction, Professional Services, Retail, Media & Entertainment, Travel & Hospitality