I am a results-driven professional with over 4 years of experience in Quality Assurance, Customer Service, and Virtual Assistance. I excel in optimizing processes to deliver excellent client experiences and supporting cross-functional teams effectively. Recognized for achieving top CSAT scores, streamlining QA workflows, and designing engaging visuals that support business goals, I am passionate about contributing to team success and enhancing operational efficiency. Throughout my career, I have demonstrated strong leadership, critical thinking, and process improvement skills. I am committed to maintaining high standards of compliance and professionalism while delivering exceptional customer support and creative design solutions. I thrive in dynamic environments where I can apply my diverse skill set to drive quality and exceed expectations.

Maer Elle H Ope

I am a results-driven professional with over 4 years of experience in Quality Assurance, Customer Service, and Virtual Assistance. I excel in optimizing processes to deliver excellent client experiences and supporting cross-functional teams effectively. Recognized for achieving top CSAT scores, streamlining QA workflows, and designing engaging visuals that support business goals, I am passionate about contributing to team success and enhancing operational efficiency. Throughout my career, I have demonstrated strong leadership, critical thinking, and process improvement skills. I am committed to maintaining high standards of compliance and professionalism while delivering exceptional customer support and creative design solutions. I thrive in dynamic environments where I can apply my diverse skill set to drive quality and exceed expectations.

Available to hire

I am a results-driven professional with over 4 years of experience in Quality Assurance, Customer Service, and Virtual Assistance. I excel in optimizing processes to deliver excellent client experiences and supporting cross-functional teams effectively. Recognized for achieving top CSAT scores, streamlining QA workflows, and designing engaging visuals that support business goals, I am passionate about contributing to team success and enhancing operational efficiency.

Throughout my career, I have demonstrated strong leadership, critical thinking, and process improvement skills. I am committed to maintaining high standards of compliance and professionalism while delivering exceptional customer support and creative design solutions. I thrive in dynamic environments where I can apply my diverse skill set to drive quality and exceed expectations.

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Work Experience

Quality Assurance Analyst at Telus Digital Philippines
July 1, 2025 - August 29, 2025
Designed and executed QA test cases, improving product reliability by 15%. Conducted root cause analysis and collaborated with developers to resolve issues, ensuring compliance with standards. Performed regression testing and monitored performance across multiple releases.
Customer Service Representative at Telus Digital Philippines
March 1, 2024 - August 29, 2025
Delivered support via phone, email, and chat to 50+ customers daily with a 95% satisfaction rate. Upsold and cross-sold services, consistently exceeding sales targets by 10%. Maintained accurate customer records ensuring data integrity.
Customer Service Representative at Vikings Luxury Buffet SM City - Mandurriao, Iloilo
February 1, 2023 - August 29, 2025
Oversaw guest check-in/out, reducing wait times by 15%. Coordinated staff schedules and client appointments for seamless operations. Handled mail, supplies, and maintained a clean professional office environment. Provided admin support including data entry, filing, and document preparation.
Freelance Graphic Designer at Self-Employed
May 1, 2020 - Present
Designed branding and digital assets for SMEs supporting client acquisition campaigns. Created visually compelling designs for print and digital media, including logos, brochures, and social media graphics using design software such as Canva and Adobe Creative Suite.
Healthcare Virtual Assistant at Cool Blue VA
April 1, 2024 - August 29, 2025
Handled administrative tasks such as patient data entry, follow-up services, updating patient files, and medical records management. Managed message center and inbox, coordinated referrals, and increased patient engagement and retention with zero data errors.
Team Leader at IQORI Iloilo
January 1, 2021 - August 29, 2025
Supervised and coached a team of 10+ agents, boosting KPI performance by 12%. Ensured SLA compliance and managed escalations with professionalism.

Education

Bachelor of Science - Tourism Management at Lopez E. Jaena, Jaro, Iloilo City
January 1, 2018 - January 1, 2022

Qualifications

Certificates of Academic Excellence - Cum Laude
January 11, 2030 - August 29, 2025
CSV - Honor Graduate Eligibility (PD 907)
January 11, 2030 - August 29, 2025
Certificates of Commendation - Over Champ with an Average Score of 100% during US & Customer Drive Funnel Training
January 11, 2030 - August 29, 2025
Certificates of Commendation - Top 1 Star and CSAT Performer
January 11, 2030 - August 29, 2025

Industry Experience

Professional Services, Healthcare, Retail, Travel & Hospitality, Consumer Goods

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