Available to hire
I’m an empathic and well-calibrated professional with a deep understanding of modern brand dynamics and collective market tastes and sensibilities. I have over 7 years of experience in brand strategy, storytelling, and market positioning within high-touch B2C industries, with a career spanning telemarketing, financial compliance, and leading complex medical projects. This has honed my ability to execute large-scale campaigns, lead cross-functional teams, and understand U.S. consumer behavior.
With an AI Prompt Engineering Certificate, I leverage cutting-edge technology for creative and performance gains. I’m a confident communicator and problem-solver, ready to serve as a strategic asset to your operation.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
E-Commerce Client Customer Support at Extensya
October 1, 2024 - PresentManaged customer demands including order tracking and complaint support for MENA region clients, ensuring high customer satisfaction and timely resolution.
Telemarketing & Lead Conversion at HJ Real Estates
October 1, 2024 - August 29, 2025Generated high-quality leads for top Dubai developers such as Binghatti, Danube, and Emaar. Achieved record-high conversion rates among Emirati prospects and designed targeted outbound campaigns, increasing engagement by 35%.
FATCA/CRS Compliance Specialist at Dubai Islamic Bank
December 31, 2023 - August 29, 2025Led compliance outreach initiatives which increased client engagement by 40%. Streamlined documentation processes reducing turnaround time by 25%.
Credit Card Sales & Business Development Intern at Na Eonal Assurance
July 1, 2022 - August 29, 2025Surpassed monthly sales targets by 20% through personalized marketing techniques. Developed effective cold-calling scripts that improved conversion rates by 30%.
Marketing & Research Intern at American Spine Center
March 1, 2021 - August 29, 2025Led content marketing initiatives leading to a 50% increase in website traffic. Collaborated with U.S. medical professionals to create targeted outreach campaigns.
Marketing Intern at Scent Strategy
December 31, 2019 - August 29, 2025Optimized CMS workflows and automated content scheduling to save 10+ hours weekly. Managed freelancers in executing growth-focused content strategies.
E-Commerce Client Customer Support at Extensya
October 1, 2024 - PresentOversaw client relations for MENA customers, managing a high volume of e-commerce inquiries and complaints to ensure customer retention and brand loyalty.
Telemarketing & Lead Conversion at HJ Real Estates
December 31, 2024 - September 25, 2025Achieved record-high conversion rates among Emirati prospects by designing and executing targeted outbound campaigns, increasing engagement by 35%.
FATCA/CRS Compliance Specialist at Dubai Islamic Bank
December 1, 2023 - September 25, 2025Served as a liaison between international customers and internal bank departments to resolve account opening matters related to U.S. tax compliance documentation.
Credit Card Sales & Business Development at National Assurance
July 1, 2022 - September 25, 2025Exceeded monthly sales targets by 20% through personalized marketing techniques and persuasive sales copy. Developed cold-calling scripts that improved conversion rates by 30%.
Marketing & Research Executive at American Spine Center
April 30, 2020 - September 25, 2025Led cross-functional teams for strategic program execution and medical outreach; collaborated with U.S.-based neurosurgeons on targeted campaigns and brand positioning; oversaw procurement and freighting of high-end medical hardware; developed program brochures and launched the offer during the 2020 pandemic.
Marketing & Research Executive at American Spine Center
September 1, 2021 - PresentLed cross-functional teams for strategic program execution and medical outreach; collaborated with U.S.-based neurosurgeons on targeted campaigns and brand positioning.
Founder & Operator at Social Media Marketing Agency
December 31, 2020 - September 25, 2025Founded and operated a Sharjah-based social media marketing agency, building a portfolio of clients; developed full digital marketing strategies including social media management, content creation, and paid advertising; delivered growth and enhanced brand visibility.
Marketing Intern at Scent Strategy
December 31, 2019 - September 25, 2025Optimized CMS workflows and automated content scheduling, saving over 10 hours per week; managed a team of freelance writers and designers to support growth-focused content strategies.
E-commerce Client Customer Support at Extensya
October 1, 2024 - PresentOversaw client relations for MENA e-commerce customers, managing a high volume of inquiries and complaints to ensure customer retention and brand loyalty.
Telemarketing & Lead Conversion at HJ Real Estates
December 31, 2024 - September 25, 2025Designed and executed highly targeted outbound campaigns, achieving record-high conversion rates among Emirati prospects and increasing engagement by 35%.
FATCA/CRS Compliance Specialist at Dubai Islamic Bank
December 31, 2023 - September 25, 2025Served as a liaison between international customers and internal bank departments to resolve account opening matters related to U.S. tax compliance documentation; achieved the highest document completion rate.
Credit Card Sales & Business Development at National Assurance
July 31, 2022 - September 25, 2025Exceeded monthly sales targets by 20% through personalized marketing techniques and developed cold-calling scripts that improved conversion rates by 30%.
Marketing & Research Executive at American Spine Center
April 30, 2020 - September 25, 2025Led multi-team programs and collaborated with U.S.-based neurosurgeons to strategize targeted outreach campaigns and brand positioning; oversaw procurement and freighting of high-end medical hardware; authored program brochures and supported launches during the 2020 pandemic.
Marketing & Research Executive at American Spine Center
December 31, 2021 - September 25, 2025Led strategic program execution and outreach initiatives; partnered with U.S. surgeons to refine brand messaging and supported product launches.
Founder & Operator at Social Media Marketing Agency
December 31, 2020 - September 25, 2025Founded and operated a social media marketing agency serving Sharjah-based clients; developed and executed comprehensive digital marketing strategies including social media management, content creation, and paid advertising to build strong online presences.
Marketing Intern at Scent Strategy
December 31, 2019 - September 25, 2025Optimized CMS workflows and automated content scheduling, saving over 10 hours per week; managed a team of freelance writers and designers to implement growth-focused content strategies.
E-Commerce Client Customer Support at Extensya
October 1, 2024 - PresentOversaw client relations for MENA customers, managing a high volume of e-commerce inquiries and complaints to ensure customer retention and brand loyalty.
Telemarketing & Lead Conversion at HJ Real Estates
January 1, 2024 - September 25, 2025Achieved record-high conversion rates among Emirati prospects by designing and executing highly targeted outbound campaigns, increasing engagement by 35%. This demonstrates a deep understanding of local consumer behavior and effective brand messaging.
FATCA/CRS Compliance Specialist at Dubai Islamic Bank
December 1, 2023 - September 25, 2025Served as a dedicated liaison between international customers and internal bank departments to resolve account opening matters related to U.S. tax compliance documentation. Achieved the highest document completion rate among Emirati and U.S.-based customers, streamlining a complex process and enhancing the customer experience.
Credit Card Sales & Business Development at National Assurance
July 1, 2022 - September 25, 2025Exceeded monthly sales targets by 20% through personalized marketing techniques and persuasive sales copy. Developed cold-contact scripts that improved conversion rates by 30%, highlighting effective sales messaging and problem-solving.
Marketing & Research Executive at American Spine Center
April 1, 2020 - September 25, 2025Led a multi-team operation across corporate tracks, serving as the focal point for strategic program execution and medical applications. Collaborated with U.S.-based neurosurgeons to strategize targeted outreach campaigns and brand positioning. Oversaw procurement and freighting of high-end medical hardware, demonstrating a capacity for complex project oversight. Developed program brochures and launched the offer during the 2020 pandemic.
Marketing & Research Executive at American Spine Center
September 1, 2021 - PresentLed strategic initiatives and outreach programs, coordinating cross-functional teams to support growth and branding efforts.
Founder & Operator at Social Media Marketing Agency
January 1, 2020 - September 25, 2025Founded and operated a social media marketing agency, acquiring Sharjah-based clients and delivering comprehensive digital marketing strategies including social media management, content creation, and paid advertising to build strong online presences for clients.
Marketing Intern at Scent Strategy
December 1, 2019 - September 25, 2025Optimized CMS workflows and automated content scheduling, saving over 10 hours per week, which speaks to a strategic use of technology for efficiency. Managed a team of freelance writers and designers to execute growth-focused content strategies, providing experience in team management and content editorial direction.
E-Commerce Client - Customer Support at Extensya
October 1, 2024 - PresentOversaw client relations for MENA customers, managing a high volume of e-commerce inquiries and complaints to ensure customer retention and brand loyalty.
Telemarketing & Lead Conversion at HJ Real Estate
July 1, 2024 - PresentAchieved record-high conversion rates among Emirati prospects by designing and executing highly targeted outbound campaigns, increasing engagement by 35%.
FATCA/CRS Compliance Specialist at Dubai Islamic Bank
December 1, 2023 - September 25, 2025Served as a dedicated liaison between international customers and internal bank departments to resolve account opening matters related to U.S. tax compliance documentation. Achieved the highest document completion rate among both Emirati and U.S.-based customers, streamlining a complex process and enhancing the customer experience.
Credit Card Sales & Business Development at National Assurance
July 1, 2022 - September 25, 2025Exceeded monthly sales targets by 20% through personalized marketing techniques and persuasive sales copy. Developed cold-calling scripts that improved conversion rates by 30%, which highlights effective sales messaging and problem-solving.
Marketing & Research Executive at American Spine Center
April 1, 2020 - September 25, 2025Led a multi-team operation across several corporate tracks, serving as the focal point for strategic program execution and medical application. Collaborated with U.S.-based neurosurgeons to strategize on targeted outreach campaigns and brand positioning. Oversaw procurement and freighting of high-end medical hardware. Developed program brochures and launched the offer during the challenging 2020 pandemic.
Founder & Operator at Social Media Marketing Agency
January 1, 2020 - September 25, 2025Founded and operated a successful social media marketing agency, acquiring and managing a portfolio of Sharjah-based clients. Executed comprehensive digital marketing strategies, including social media management, content creation, and paid advertising to build strong online presences for clients.
Marketing Intern at Scent Strategy
December 1, 2019 - September 25, 2025Optimized CMS workflows and automated content scheduling, saving over 10 hours per week. Managed a team of freelance writers and designers to execute growth-focused content strategies.
Education
Bachelor of Business Administration (BBA) in International Business at Canadian University in Dubai
January 1, 2017 - January 1, 2021Bachelor of Business Administration (BBA) in International Business at Canadian University in Dubai
January 1, 2017 - January 1, 2021Bachelor of Business Administration (BBA) in International Business at Canadian University in Dubai
January 1, 2017 - January 1, 2021Bachelor of Business Administration (BBA) in International Business at Canadian University in Dubai
January 1, 2017 - January 1, 2021Bachelor of Business Administration (BBA) in International Business at Canadian University in Dubai
January 1, 2017 - January 1, 2021Qualifications
Google Digital Garage – Digital Marketing Certification
July 1, 2020 - August 29, 2025AI Prompt Engineering Certificate from Coursera
January 11, 2030 - August 29, 2025Google Data Analytics Certification
January 11, 2030 - August 29, 2025Taxation of Multinationals for Everyone by Leiden University via Coursera
January 11, 2030 - August 29, 2025AI Prompt Engineering Certificate
January 11, 2030 - September 25, 2025Google Digital Marketing Certification
January 11, 2030 - September 25, 2025Google Data Analytics Certification
January 11, 2030 - September 25, 2025Taxation of Multinationals for Everyone - Laiden University via Coursera
January 11, 2030 - September 25, 2025AI Prompt Engineering Certificate - Coursera
January 11, 2030 - September 25, 2025Google Digital Marketing Certification
January 11, 2030 - September 25, 2025Google Data Analytics Certification
January 11, 2030 - September 25, 2025Taxation of Multinationals for Everyone - Laiden University via Coursera
January 11, 2030 - September 25, 2025AI Prompt Engineering Certificate
January 11, 2030 - September 25, 2025Google Digital Marketing Certification
January 11, 2030 - September 25, 2025Google Data Analytics Certification
January 11, 2030 - September 25, 2025Taxation of Multinationals for Everyone - Laiden University via Coursera
January 11, 2030 - September 25, 2025AI Prompt Engineering Certificate
January 11, 2030 - September 25, 2025Google Digital Marketing Certification
January 11, 2030 - September 25, 2025Google Data Analytics Certification
January 11, 2030 - September 25, 2025Taxation of Multinationals for Everyone
January 11, 2030 - September 25, 2025Industry Experience
Financial Services, Healthcare, Real Estate & Construction, Retail, Professional Services, Media & Entertainment, Consumer Goods, Software & Internet, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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