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With over 12 years of experience in Social Media Management, Marketing, and Customer Experience, I thrive in dynamic, fast-paced environments. My background spans startups and customer-facing roles, allowing me to develop innovative strategies, enhance brand presence through digital marketing, and foster engaging communities. I am passionate about storytelling, brand positioning, and creating people-centered solutions. I focus on delivering exceptional experiences, building solid relationships, and continuously learning to adapt to evolving industry trends.…With over 12 years of experience in Social Media Management, Marketing, and Customer Experience, I thrive in dynamic, fast-paced environments. My background spans startups and customer-facing roles, allowing me to develop innovative strategies, enhance brand presence through digital marketing, and foster engaging communities. I am passionate about storytelling, brand positioning, and creating people-centered solutions. I focus on delivering exceptional experiences, building solid relationships, and continuously learning to adapt to evolving industry trends.

Abel Conde

Social Media Manager, Marketing Strategist, Content Producer, +2

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With over 12 years of experience in Social Media Management, Marketing, and Customer Experience, I thrive in dynamic, fast-paced environments. My background spans startups and customer-facing roles, allowing me to develop innovative strategies, enhance brand presence through digital marketing, and foster engaging communities. I am passionate about storytelling, brand positioning, and creating people-centered solutions. I focus on delivering exceptional experiences, building solid relationships, and continuously learning to adapt to evolving industry trends.…With over 12 years of experience in Social Media Management, Marketing, and Customer Experience, I thrive in dynamic, fast-paced environments. My background spans startups and customer-facing roles, allowing me to develop innovative strategies, enhance brand presence through digital marketing, and foster engaging communities. I am passionate about storytelling, brand positioning, and creating people-centered solutions. I focus on delivering exceptional experiences, building solid relationships, and continuously learning to adapt to evolving industry trends.

Available to hire

With over 12 years of experience in Social Media Management, Marketing, and Customer Experience, I thrive in dynamic, fast-paced environments. My background spans startups and customer-facing roles, allowing me to develop innovative strategies, enhance brand presence through digital marketing, and foster engaging communities.

I am passionate about storytelling, brand positioning, and creating people-centered solutions. I focus on delivering exceptional experiences, building solid relationships, and continuously learning to adapt to evolving industry trends.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

French

Intermediate

Work Experience

Social Media Manager at Ateneo of Yucatan Contemporary Art (MACAY)

December 31, 2021 - August 30, 2025

Developed and implemented content strategies aligned with institutional brand goals, driving an 80% increase in audience engagement. Created compelling storytelling content and scheduled posts to maintain a consistent brand voice. Collaborated with internal departments to align marketing campaigns with academic programs. Monitored social media engagement and provided insights to enhance interaction. Provided proactive customer support and empathetic communication, resulting in a 90% satisfaction score. Managed social media platforms and executed targeted campaigns, strengthening the museum's presence in the cultural sector and increasing followers and visits by 70%. Assisted in creating graphic and promotional materials, ensuring consistency across exhibitions and events. Created high-quality visual content for radio and television cultural programs, exhibitions, and promotional materials, enhancing brand identity and boosting audience engagement by 45%. Coordinated logistics for artis

Back Office Senior Specialist at Back Office

August 31, 2024 - August 30, 2025

Enhanced brand presence by developing engaging blog content and strategic visuals, increasing reader engagement and decreasing virtual inquiries by 70%. Organized and maintained digital assets to ensure efficient content distribution and campaign execution. Led customer retention initiatives, increasing loyalty and satisfaction through proactive support. Streamlined back-office processes, improving team efficiency and reducing delays by 80%.