I am Derrick Tham, a passionate digital product specialist with over three years of experience in Singapore's digital office services and two years in digital banking. I excel at crafting impactful user experiences for mobile and Web3-driven digital finance solutions, currently focusing on enhancing digital user journeys at DBS Bank. I am deeply committed to continuously refining my UI/UX skills by engaging in AI research, sketching, prototyping, user testing, and iterative design methods. I take pride in my ability to clearly communicate research and design concepts to internal teams and stakeholders. With strengths ranging from digital banking product development, business analysis, to stakeholder engagement, I thrive in fast-paced, evolving environments and work well across diverse teams with cultural maturity.

Derrick Tham

I am Derrick Tham, a passionate digital product specialist with over three years of experience in Singapore's digital office services and two years in digital banking. I excel at crafting impactful user experiences for mobile and Web3-driven digital finance solutions, currently focusing on enhancing digital user journeys at DBS Bank. I am deeply committed to continuously refining my UI/UX skills by engaging in AI research, sketching, prototyping, user testing, and iterative design methods. I take pride in my ability to clearly communicate research and design concepts to internal teams and stakeholders. With strengths ranging from digital banking product development, business analysis, to stakeholder engagement, I thrive in fast-paced, evolving environments and work well across diverse teams with cultural maturity.

Available to hire

I am Derrick Tham, a passionate digital product specialist with over three years of experience in Singapore’s digital office services and two years in digital banking. I excel at crafting impactful user experiences for mobile and Web3-driven digital finance solutions, currently focusing on enhancing digital user journeys at DBS Bank. I am deeply committed to continuously refining my UI/UX skills by engaging in AI research, sketching, prototyping, user testing, and iterative design methods.

I take pride in my ability to clearly communicate research and design concepts to internal teams and stakeholders. With strengths ranging from digital banking product development, business analysis, to stakeholder engagement, I thrive in fast-paced, evolving environments and work well across diverse teams with cultural maturity.

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Experience Level

Expert
Intermediate
Intermediate

Work Experience

Digital Bank Specialist at DBS Bank
September 1, 2023 - Present
Responsible for problem solving related to digital mobile setups, handling customer services onboarding journeys including account opening, prioritizing customer feedback and complaints, and understanding banking transactions and daily updates. Focused on delivering intuitive financial experiences and enhancing digital user journeys.
Digital Ambassador at IMDA
May 31, 2023 - August 30, 2025
Guided and taught seniors to use digital technologies via mobile phones and iPads. Collaborated with the MarCom Manager to distribute new content. Supported events and created marketing materials including social media visuals and visual data.
Web and Graphic Designer at FOZL Group
June 30, 2020 - August 30, 2025
Developed brand assets including corporate identity and image banks. Led rebranding of the organization’s corporate identity and guidelines. Designed e-greetings for social media across festive seasons and supported the communication team with creative ideas and marketing content.
Web and Graphic Designer at EU Holidays Group
December 31, 2020 - August 30, 2025
Planned and executed marketing ideas aligned with business objectives. Developed company website using WordPress, built social media profiles for targeted networks, and designed corporate identity guidelines and branding materials.

Education

Diploma in Creative Media, Graphic Design at London College of Communication
January 1, 2005 - December 31, 2005
Professional Masters in Services Design and Customer Journey Design at Singapore Council
January 1, 2015 - December 31, 2015

Qualifications

Professional Qualification in Product Management with UX
January 11, 2030 - November 30, 2024

Industry Experience

Financial Services, Education, Software & Internet, Professional Services

Experience Level

Expert
Intermediate
Intermediate

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