I am a dedicated individual with over 4 years of multidisciplinary experience in customer service and education. My professional journey has equipped me with strong communication, leadership, and time management skills, enabling me to effectively handle customer queries and support student learning. I have worked in various roles including freelance and temporary calling agent positions, secondary level teacher, and school coordinator. I am passionate about continuous learning and have completed several professional training workshops to enhance my skills in customer handling, communication, and leadership.

Ulita Umbr

I am a dedicated individual with over 4 years of multidisciplinary experience in customer service and education. My professional journey has equipped me with strong communication, leadership, and time management skills, enabling me to effectively handle customer queries and support student learning. I have worked in various roles including freelance and temporary calling agent positions, secondary level teacher, and school coordinator. I am passionate about continuous learning and have completed several professional training workshops to enhance my skills in customer handling, communication, and leadership.

Available to hire

I am a dedicated individual with over 4 years of multidisciplinary experience in customer service and education. My professional journey has equipped me with strong communication, leadership, and time management skills, enabling me to effectively handle customer queries and support student learning.

I have worked in various roles including freelance and temporary calling agent positions, secondary level teacher, and school coordinator. I am passionate about continuous learning and have completed several professional training workshops to enhance my skills in customer handling, communication, and leadership.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

English
Fluent
Urdu
Fluent

Work Experience

Customer Service Executive at Tansheet Al Mubashir Technology LLC
January 1, 2021 - Present
Worked as a freelance/temporary calling agent providing customer service and support. Responsible for answering calls, resolving customer queries, and ensuring customer satisfaction.
Calling Agent (Work From Home) at HUSPY
March 31, 2024 - August 31, 2025
Handled customer calls remotely, offering assistance and support on various customer service issues for a specified period.
O-Level Secondary Remedial Teacher at DelSol School, Karachi
October 1, 2020 - August 31, 2025
Assessed students, identified weaker areas, and helped them with assignments to improve their academic performance at the secondary level.
Secondary O-Level Teacher and Coordinator - Mathematics (7th to 9th Grade) at Foundation Public School, Karachi
November 1, 2014 - August 31, 2025
Taught mathematics and coordinated academic activities for secondary level students, enhancing their learning experience and supporting educational goals.

Education

MBA (Marketing / HR) at Hamdard University
January 1, 2008 - August 31, 2025
BBA (Hons) Business Administration at KASBIT Karachi
January 1, 2006 - August 31, 2025

Qualifications

Foundation of Emerging Technologies
June 1, 2023 - August 31, 2025
Teaching English through Literature
January 1, 2023 - August 31, 2025

Industry Experience

Education, Professional Services

Experience Level

Intermediate
Intermediate
Intermediate

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