Hi! I'm Zenaida Florentino, a seasoned professional with over two decades of experience in customer care management, project management, and SEO. I am passionate about leading teams and delivering exceptional service and results. Since 2010, I have embraced the work-from-home lifestyle, which has brought a great balance and happiness to my career and life. Throughout my career, I have managed multiple teams across various operations and successfully ensured client satisfaction and revenue growth. I thrive in dynamic environments and enjoy applying my skills to support business goals and customer satisfaction. I am always eager to take on new challenges and grow professionally.

Zenaida M. Florentino

Hi! I'm Zenaida Florentino, a seasoned professional with over two decades of experience in customer care management, project management, and SEO. I am passionate about leading teams and delivering exceptional service and results. Since 2010, I have embraced the work-from-home lifestyle, which has brought a great balance and happiness to my career and life. Throughout my career, I have managed multiple teams across various operations and successfully ensured client satisfaction and revenue growth. I thrive in dynamic environments and enjoy applying my skills to support business goals and customer satisfaction. I am always eager to take on new challenges and grow professionally.

Available to hire

Hi! I’m Zenaida Florentino, a seasoned professional with over two decades of experience in customer care management, project management, and SEO. I am passionate about leading teams and delivering exceptional service and results. Since 2010, I have embraced the work-from-home lifestyle, which has brought a great balance and happiness to my career and life.

Throughout my career, I have managed multiple teams across various operations and successfully ensured client satisfaction and revenue growth. I thrive in dynamic environments and enjoy applying my skills to support business goals and customer satisfaction. I am always eager to take on new challenges and grow professionally.

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Skills

Experience Level

Expert

Language

Work Experience

Project Management & SEO Manager at BD Digital Marketing Agency (Australia)
December 31, 2009 - September 1, 2025
Managed digital marketing projects and SEO strategies for the agency based in Australia, delivering improved online presence and search engine rankings. Led campaigns and optimized processes to achieve client marketing objectives successfully while working remotely.
Customer Service Representative (CSR) at Convergys Philippines – Nuvali, Sta. Rosa, Laguna
November 30, 2008 - September 1, 2025
Provided customer service support for Barclays Bank, UK, addressing inquiries and solving issues to ensure customer satisfaction during the assigned tenure.
Work-from-home Professional
January 1, 2010 - Present
Engaged in work-from-home opportunities since January 2010, enjoying a flexible and productive remote work environment.

Education

Bachelor of Science in Business Administration at Polytechnic University of the Philippines
March 1, 1992 - May 30, 1996
Graduated with Honors, Top 10 in my batch

Qualifications

SEO, AI Trainer, WordPress uploader, Virtual Assistant, Researcher
December 1, 2010 - September 1, 2025

Industry Experience

Telecommunications, Professional Services, Financial Services, Media & Entertainment

Skills

Experience Level

Expert

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