Available to hire
I am a dedicated and meticulous professional with a strong orientation towards efficiency and organization. With four years of experience in customer assistance, I actively seek out new ideas and knowledge to assimilate into my role, ensuring I contribute meaningfully to the company’s growth. Thriving in fast-paced environments, I am committed to leveraging my extensive background to adeptly navigate and excel in every new challenge presented. My goal is to continuously evolve by applying my past experiences to achieve exceptional results.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Tagalog
Fluent
Work Experience
Appointment Setter / Cold Calling at Contractors Group PH (Assist Pro)
July 31, 2024 - September 1, 2025Met or exceeded weekly and monthly targets for calls made and appointments set. Conducted high-volume outbound calls to potential clients to schedule appointments for sales representatives. Developed and maintained a thorough understanding of company products or services for effective communication. Researched and qualified leads before initiating calls to ensure a targeted approach. Utilized CRM software to record and track interactions, notes, and appointment details.
Operation Lead Supervisor (remote set-up) at Magna Civitas Ventures
July 31, 2023 - September 1, 2025Supported expert leads in operational tasks to ensure efficient workflow and project execution. Conducted cold calling initiatives to generate leads and contribute to business development efforts. Engaged in B2B relations, fostering professional partnerships and expanding business networks. Collaborated with team members to drive process improvements and enhance operational efficiency.
AI Consultant (part time) at Outlier AI
March 31, 2022 - September 1, 2025Collaborated with AI technology to enhance search engine research capabilities. Analyzed data prompts to inform and improve AI system understanding. Contributed creative writing skills to support AI bot research and development. Assisted in the development of specialized systems for AI knowledge expansion.
Customer Service Representative (full time / office based) at iQor Philippines
April 30, 2022 - September 1, 2025Managed customer inquiries and complaints, ensuring timely and effective resolutions. Demonstrated strong sales skills through effective hard selling techniques. Provided technical support and troubleshooting assistance to customers. Conducted order entry focusing on accuracy and efficiency.
Operations Supervisor Assistant (full time office based) at Teleperformance Philippines
December 31, 2021 - September 1, 2025Provided support to agents, enhancing team productivity and operational efficiency. Executed managerial tasks to maintain smooth departmental operations. Conducted supervisor call interventions to resolve complex customer issues. Held one-on-one meetings with agents to provide personalized coaching and feedback. Developed and implemented detailed action plans to address performance gaps. Offered guidance and support to employees, fostering a collaborative work environment.
Customer Service Representative (remote set-up) at Teleperformance Philippines
April 30, 2021 - September 1, 2025Addressed customer inquiries and provided assistance with order details, ensuring a high level of customer satisfaction. Processed customer orders with accuracy and efficiency, contributing to smooth transaction flow. Created support tickets to facilitate the tracking and resolution of customer concerns. Employed hard selling techniques to promote products and services, enhancing customer engagement and sales potential.
Customer Service Guest Specialist (full time office based) at Concentrix Philippines
December 31, 2020 - September 1, 2025Addressed customer booking inquiries, ensuring clarity on hotel reservations and flight connections to enhance guest satisfaction and prevent potential issues. Provided comprehensive support through email, live chat, and phone calls, effectively managing multiple tasks to resolve inquiries and complaints. Demonstrated strong problem-solving skills to handle customer service challenges while maintaining a courteous and professional demeanor.
Senior Teacher A (Freelance) at Bright Panda's (51 Talk)
December 31, 2021 - September 1, 2025Developed and implemented comprehensive English language curriculum tailored for diverse age groups, ranging from young learners to adult students. Facilitated interactive learning for professionals and children through video conferencing technology, enhancing remote education accessibility.
English Second Language Tutor (Freelance) at Bright Panda's (51 Talk)
April 30, 2021 - September 1, 2025Developed and implemented engaging English language curricula for children aged 3 to 20, focusing on foundational grammar, vocabulary, and conversational skills. Utilized a variety of teaching methods including interactive activities, games, and multimedia to enhance student engagement and retention. Collaborated with parents and school faculty to assess student progress and address any learning challenges. Provided constructive feedback to students, guiding their academic growth and language development.
Appointment Setter / Cold Calling at Contractors Group PH (Assist Pro)
July 31, 2024 - September 1, 2025Met or exceeded weekly and monthly targets for calls made and appointments set. Conducted high-volume outbound calls to potential clients to schedule appointments for sales representatives. Developed and maintained a thorough understanding of company products or services for effective communication. Researched and qualified leads before initiating calls to ensure a targeted approach. Utilized CRM software to record and track interactions, notes, and appointment details.
Operation Lead Supervisor (remote set-up) at Magna Civitas Ventures
July 31, 2023 - September 1, 2025Supported expert leads in operational tasks to ensure efficient workflow and project execution. Conducted cold calling initiatives to generate leads and contribute to business development efforts. Engaged in B2B relations, fostering professional partnerships and expanding business networks. Collaborated with team members to drive process improvements and enhance operational efficiency.
AI Consultant (part time) at Outlier AI
March 31, 2022 - September 1, 2025Collaborated with AI technology to enhance search engine research capabilities. Analyzed data prompts to inform and improve AI system understanding. Contributed creative writing skills to support AI bot research and development. Assisted in the development of specialized systems for AI knowledge expansion.
Customer Service Representative (full time / office based) at iQor Philippines
April 30, 2022 - September 1, 2025Managed customer inquiries and complaints, ensuring timely and effective resolutions. Demonstrated strong sales skills through effective hard selling techniques. Provided technical support and troubleshooting assistance to customers. Conducted order entry with a focus on accuracy and efficiency.
Operations Supervisor Assistant (full time office based) at Teleperformance Philippines
December 31, 2021 - September 1, 2025Provided support to agents, enhancing team productivity and operational efficiency. Executed managerial tasks to maintain smooth departmental operations. Conducted supervisor call interventions to resolve complex customer issues. Held one-on-one meetings with agents to provide personalized coaching and feedback. Developed and implemented detailed action plans to address performance gaps. Offered guidance and support to employees, fostering a collaborative work environment.
Customer Service Representative (remote set-up) at Teleperformance Philippines
December 31, 2020 - September 1, 2025Addressed customer inquiries and provided assistance with order details, ensuring a high level of customer satisfaction. Processed customer orders with accuracy and efficiency, contributing to a smooth transaction flow. Created support tickets to facilitate the tracking and resolution of customer concerns. Employed hard selling techniques to promote products and services, enhancing customer engagement and sales potential.
Customer Service Guest Specialist (Full time office based) at Concentrix Philippines
April 29, 2021 - August 31, 2025Addressed customer booking inquiries, ensuring clarity on hotel reservations and flight connections to enhance guest satisfaction and prevent potential issues. Provided comprehensive support through email, live chat, and phone calls, effectively managing multiple tasks to resolve inquiries and complaints. Demonstrated strong problem-solving skills to handle customer service challenges, maintaining a courteous and professional demeanor.
Education
Senior High School at University of Negros Occidental Recoletos
January 11, 2030 - January 1, 2021Junior High School at Maranatha Christian Academy
January 11, 2030 - January 1, 2019Grade School Elementary at Educational and Training Center School III
January 11, 2030 - January 1, 2015Senior High School at University of Negros Occidental Recoletos
January 11, 2030 - January 1, 2021Junior High School at Maranatha Christian Academy
January 11, 2030 - January 1, 2019Grade School at Educational and Training Center School III
January 11, 2030 - January 1, 2015Qualifications
Industry Experience
Education, Software & Internet, Travel & Hospitality, Professional Services, Retail, Telecommunications, Healthcare, Media & Entertainment, Computers & Electronics, Financial Services
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