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I am a versatile professional with experience in customer sales and service, assistant management, and business development (B2B and B2C). My dynamic skill set will help to elevate your team! As a seasoned professional in customer service, assistant management, and business development, I specialize in graphic design, video editing, lead generation, content writing and creation, and social media management and marketing. I achieve success through strong leadership, creativity, and a client-focused mindset. Together, let's create an array of successes!…I am a versatile professional with experience in customer sales and service, assistant management, and business development (B2B and B2C). My dynamic skill set will help to elevate your team! As a seasoned professional in customer service, assistant management, and business development, I specialize in graphic design, video editing, lead generation, content writing and creation, and social media management and marketing. I achieve success through strong leadership, creativity, and a client-focused mindset. Together, let's create an array of successes!

Fahad Qazi

Video Editor, Content Creator, Social Media Manager, +2

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I am a versatile professional with experience in customer sales and service, assistant management, and business development (B2B and B2C). My dynamic skill set will help to elevate your team! As a seasoned professional in customer service, assistant management, and business development, I specialize in graphic design, video editing, lead generation, content writing and creation, and social media management and marketing. I achieve success through strong leadership, creativity, and a client-focused mindset. Together, let's create an array of successes!…I am a versatile professional with experience in customer sales and service, assistant management, and business development (B2B and B2C). My dynamic skill set will help to elevate your team! As a seasoned professional in customer service, assistant management, and business development, I specialize in graphic design, video editing, lead generation, content writing and creation, and social media management and marketing. I achieve success through strong leadership, creativity, and a client-focused mindset. Together, let's create an array of successes!

Available to hire

I am a versatile professional with experience in customer sales and service, assistant management, and business development (B2B and B2C). My dynamic skill set will help to elevate your team! As a seasoned professional in customer service, assistant management, and business development, I specialize in graphic design, video editing, lead generation, content writing and creation, and social media management and marketing. I achieve success through strong leadership, creativity, and a client-focused mindset.

Together, let’s create an array of successes!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Social Media Marketing Specialist at Virtelligence — Global Healthcare IT Consulting

April 1, 2025 - Present

Worked at a privately held global healthcare IT firm providing consulting services to payors, providers, and Fortune 5000 organizations. Architected and deployed multi-platform social media content frameworks to increase brand engagement by establishing thought leadership in healthcare technology transformation. Engineered sophisticated visual storytelling campaigns using Adobe Creative Suite and cutting-edge AI content platforms to produce premium B2B marketing assets. Translated intricate healthcare IT concepts into digestible, shareable content resonating with targeted healthcare executive audiences. Pioneered integration of AI-powered content generation tools with traditional design workflows, reducing content production time while maintaining enterprise-grade quality. Led cross-functional collaborations with product marketing, sales enablement, and regional teams to align social media content with broader go-to-market strategies and revenue objectives. Maintained rigorous brand co

Lead Video Editor at 800 Motor Guru

March 31, 2025 - September 1, 2025

Contributed to a professional car maintenance company offering battery, tire, tuning, and A to Z car maintenance services on roadsites across the UAE. Increased social media engagement by 45% through redesigned content styles featuring fast-paced editing, kinetic typography, branding, and targeted storytelling. Enhanced social media conversion rates by integrating informative service videos that guide customers through booking and service selection. Reduced bounce rate by 30% on landing pages featuring video content compared to static descriptions alone.

Content Manager at Forgotten Women

December 31, 2024 - September 1, 2025

Worked with UK-based charity focused on eradicating systemic exploitation of vulnerable women, especially around 'sex for aid' and manipulation in underserved communities. Spearheaded multi-platform content strategy managing end-to-end production of visual and written assets across social media, web, and print. Leveraged Adobe Creative Suite and AI-powered content platforms to produce high-impact visuals, campaign materials, and short-form videos amplifying marginalized women's voices. Conducted in-depth research and interviews to craft authentic, culturally sensitive stories humanizing complex social issues aligned with the charity's UK outreach efforts. Collaborated closely with UK office ensuring cohesive messaging and international alignment. Produced and curated content for major donation campaigns across Islamabad and Rawalpindi resulting in increased visibility and community engagement. Successfully highlighted grassroots needs and mobilized local and diaspora donors through emo

Customer Resolution Officer—Social Media Moderator at Abacus Outsourcing

September 30, 2024 - September 1, 2025

Helped scale operations, reduce expenses, and deliver unbeatable customer experiences effortlessly. Spearheaded real-time customer support across WhatsApp, telephone, and social media platforms delivering seamless assistance to over 200+ customers daily focusing on transaction-related queries. Acted as a digital first responder triaging and resolving complaints, transaction failures, and account issues, reducing average resolution time by 30% and significantly improving customer satisfaction. Professionally moderated user interactions maintaining brand integrity across public-facing channels, de-escalating conflicts, and turning negative experiences into positive outcomes through empathetic communication. Utilized internal CRM tools and data-driven insights to identify recurring issues, escalate critical cases, and contribute to strategic improvements supporting workflow. Achieved and maintained response time SLAs under 3 minutes for high-volume social channels helping JazzCash maintai

Business Manager at Quest Cove Properties LLC

November 30, 2023 - September 1, 2025

Worked with a New York-based international real estate firm passionate about delivering exceptional service in real estate markets. Developed and executed multi-channel marketing roadmap blending digital campaigns with traditional outreach to penetrate high-value real estate markets in Dubai and attract international clients. Increased qualified lead generation by 60% in the first quarter through strategic SEO initiatives, paid advertising campaigns, and high-conversion landing pages. Played pivotal role in forging strategic partnerships with local brokerages and international investors contributing to 30% uplift in quarterly sales revenue. Built, mentored, and managed high-performance team instilling culture of accountability, creativity, and results. Streamlined communication and project workflows using collaborative tools resulting in 25% reduction in campaign turnaround time. Empowered team members through role-based KPIs and personalized development plans increasing overall team p

Business Development Associate at Zameen Media (ZAMEEN.COM)

June 30, 2023 - September 1, 2025

Pakistan's #1 Real Estate Portal connecting buyers & sellers nationwide and beyond. Prospected and nurtured high-volume pipeline of fresh and cold leads generated in-house through strategic outreach via cold calls, email campaigns, and messaging platforms. Engaged in weekly on-site visits to key real estate projects to gain first-hand knowledge and insight for more effective client presentations. Delivered persuasive and tailored project presentations to domestic and international clients aligning offerings with their investment goals. Represented Zameen Media at major real estate expos and industry events strengthening brand presence and building B2B connections. Built and executed relationship management strategies resulting in strong client retention and repeat business opportunities. Collaborated closely with marketing and sales teams to optimize lead nurturing processes and improve campaign performance. Conducted in-depth market research to identify new project opportunities and f

Assistant Program Officer at I Lead Foundation

March 31, 2022 - September 1, 2025

Non-government, non-profit organization focused on sustainability and people growth in rural and urban areas. Acted as central point for coordinating with program teams, stakeholders, and beneficiaries using digital platforms (Zoom, WhatsApp, Google Workspace). Streamlined internal operations, tracked program activities, and maintained accurate records supporting efficient execution of multiple projects. Drafted, reviewed, and compiled weekly and monthly reports, case studies, and success stories for donor visibility and internal learning. Facilitated timely and professional engagement with community partners, donors, and volunteers ensuring transparency and alignment with program objectives. Supported cross-functional teams, contributed to virtual planning sessions, and assisted in event coordination and logistics for workshops and trainings. Provided insights and recommendations on improving program delivery based on real-time data and grassroots-level feedback. Assisted in proposal

Customer Service Representative (CSR) at Touchstone Communications

July 31, 2019 - September 1, 2025

Lead generation, customer services, marketing and sales, collections, back-office work, and inbound/outbound telemarketing company based in Texas, USA. Transcribed high-volume live-recorded customer-agent calls for auto-dealership networks with over 98% accuracy. Analyzed customer interactions to assess agent performance, identify service gaps, and ensure adherence to brand communication standards. Delivered clear, structured documentation and reports used in agent coaching and quality improvement efforts. Ensured compliance reporting and consistency in communication based on KPIs and automotive corporate guidelines. Utilized in-depth knowledge of automotive industry terminology to deliver contextually accurate and relevant transcriptions. Collaborated across departments in Pakistan and US time zones contributing to streamlined cross-border communication workflow. Maintained strict confidentiality and data integrity in all documentation processes.