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I am a hardworking customer service representative with over 15 years of diverse experience, including healthcare and music management. I have a strong ability to lead teams, manage operations, and enhance client satisfaction through effective communication and problem-solving skills. In addition to my customer service expertise, I am passionate about music, having worked as a music producer, songwriter, band director, and piano teacher for many years. I am experienced in using technology and management skills to support both people and processes, whether it's managing a group home or creating marketable social media brands for artists and clergy. I am eager to leverage my transferable skills within an established company that offers a commutable or remote work environment, and I am willing to relocate anywhere in the United States.…I am a hardworking customer service representative with over 15 years of diverse experience, including healthcare and music management. I have a strong ability to lead teams, manage operations, and enhance client satisfaction through effective communication and problem-solving skills. In addition to my customer service expertise, I am passionate about music, having worked as a music producer, songwriter, band director, and piano teacher for many years. I am experienced in using technology and management skills to support both people and processes, whether it's managing a group home or creating marketable social media brands for artists and clergy. I am eager to leverage my transferable skills within an established company that offers a commutable or remote work environment, and I am willing to relocate anywhere in the United States.

Jermain Best

Music Producer, Songwriter, Social Media Manager, +2

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I am a hardworking customer service representative with over 15 years of diverse experience, including healthcare and music management. I have a strong ability to lead teams, manage operations, and enhance client satisfaction through effective communication and problem-solving skills. In addition to my customer service expertise, I am passionate about music, having worked as a music producer, songwriter, band director, and piano teacher for many years. I am experienced in using technology and management skills to support both people and processes, whether it's managing a group home or creating marketable social media brands for artists and clergy. I am eager to leverage my transferable skills within an established company that offers a commutable or remote work environment, and I am willing to relocate anywhere in the United States.…I am a hardworking customer service representative with over 15 years of diverse experience, including healthcare and music management. I have a strong ability to lead teams, manage operations, and enhance client satisfaction through effective communication and problem-solving skills. In addition to my customer service expertise, I am passionate about music, having worked as a music producer, songwriter, band director, and piano teacher for many years. I am experienced in using technology and management skills to support both people and processes, whether it's managing a group home or creating marketable social media brands for artists and clergy. I am eager to leverage my transferable skills within an established company that offers a commutable or remote work environment, and I am willing to relocate anywhere in the United States.

Available to hire

I am a hardworking customer service representative with over 15 years of diverse experience, including healthcare and music management. I have a strong ability to lead teams, manage operations, and enhance client satisfaction through effective communication and problem-solving skills. In addition to my customer service expertise, I am passionate about music, having worked as a music producer, songwriter, band director, and piano teacher for many years.

I am experienced in using technology and management skills to support both people and processes, whether it’s managing a group home or creating marketable social media brands for artists and clergy. I am eager to leverage my transferable skills within an established company that offers a commutable or remote work environment, and I am willing to relocate anywhere in the United States.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at U-Haul Moving and Storage of Mooresville

May 1, 2025 - Present

Responsible for opening and closing the store, handling deposits and money, creating daily activity reports, managing reservations, dispatching equipment, inventory control, assisting customers both inside and outside, using smartphone technology for rentals, maintaining and cleaning equipment, educating customers about products and services, preparing rental invoices, and installing hitches and trailer wiring.

Social Media Manager (Contract) at Remote

June 1, 2018 - Present

Created marketable social media brands and presence for artists, musicians, and clergy. Responsible for SEO, web design, audiography, videography, photography, administration, creative writing, and marketing campaigns.

Music Producer / Songwriter (Private Contractor) at Remote

January 1, 2010 - Present

Managed songwriting and recording sessions, produced and co-produced musical arrangements, wrote verses and hooks, and created instrumental keyboard arrangements for various artists and musical compositions.

Resident Assistant / Med Tech at Med Source Community Services Inc.

June 1, 2022 - September 2, 2025

Managed group homes for low functioning disabled clients, upheld supervision policies, maintained medical records, scheduled appointments, assisted medical professionals, managed budgets and supplies, dispensed medications, maintained client hygiene and grooming, performed domestic duties, maintained staff meetings and policy implementation, and ensured inspection-ready living quarters.

Band Director / Chief Musician (Private Contractor) at Various locations

April 1, 2021 - September 2, 2025

Managed professional musicians, created and taught live performance set lists, led rehearsals, coached instrumental interpretation and delivery, facilitated communication, managed conflict, boosted morale, and inspired musicians to maintain high-quality music performance standards.

Piano Teacher (Independent Private Contractor) at Various

April 1, 2021 - September 2, 2025

Evaluated proficiency and skill levels of students, established individual curriculum, trained students in private and group classroom settings, and instructed students at beginning, intermediate, and advanced levels.

Worship Leader (Private Contractor) at Various

April 1, 2020 - September 2, 2025

Organized, arranged, and performed music for worship services, trained musicians, managed rehearsals, enforced hire and fire policies, and maintained order and flow of services.

Courier Service Driver at Queen B Transportation Service

April 1, 2019 - September 2, 2025

Transported clients and passengers between pick-up and drop-off locations, including hotel and airport shuttles, personal sedan driving, party bus driving, and luggage transport handling.