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I am an experienced professional with eight years in the hospitality sector, known for my ability to enthusiastically anticipate and exceed customer expectations, build lasting relationships, and consistently outperform company-set targets. I am passionate about transitioning into the marketing and social media space where I can leverage my proven skills to boost sales, enhance brand reputation, and retain a loyal customer base. Throughout my career, I've demonstrated strong capabilities in social media management, content strategy, and customer service, with a broad technical proficiency in analytics tools and operational systems. I thrive in dynamic environments and am eager to bring my enthusiasm and expertise to a marketing-focused role.…I am an experienced professional with eight years in the hospitality sector, known for my ability to enthusiastically anticipate and exceed customer expectations, build lasting relationships, and consistently outperform company-set targets. I am passionate about transitioning into the marketing and social media space where I can leverage my proven skills to boost sales, enhance brand reputation, and retain a loyal customer base. Throughout my career, I've demonstrated strong capabilities in social media management, content strategy, and customer service, with a broad technical proficiency in analytics tools and operational systems. I thrive in dynamic environments and am eager to bring my enthusiasm and expertise to a marketing-focused role.

Matthew M. Silver

Social Media Manager, Content Producer, Marketing Strategist, +2

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I am an experienced professional with eight years in the hospitality sector, known for my ability to enthusiastically anticipate and exceed customer expectations, build lasting relationships, and consistently outperform company-set targets. I am passionate about transitioning into the marketing and social media space where I can leverage my proven skills to boost sales, enhance brand reputation, and retain a loyal customer base. Throughout my career, I've demonstrated strong capabilities in social media management, content strategy, and customer service, with a broad technical proficiency in analytics tools and operational systems. I thrive in dynamic environments and am eager to bring my enthusiasm and expertise to a marketing-focused role.…I am an experienced professional with eight years in the hospitality sector, known for my ability to enthusiastically anticipate and exceed customer expectations, build lasting relationships, and consistently outperform company-set targets. I am passionate about transitioning into the marketing and social media space where I can leverage my proven skills to boost sales, enhance brand reputation, and retain a loyal customer base. Throughout my career, I've demonstrated strong capabilities in social media management, content strategy, and customer service, with a broad technical proficiency in analytics tools and operational systems. I thrive in dynamic environments and am eager to bring my enthusiasm and expertise to a marketing-focused role.

Available to hire

I am an experienced professional with eight years in the hospitality sector, known for my ability to enthusiastically anticipate and exceed customer expectations, build lasting relationships, and consistently outperform company-set targets. I am passionate about transitioning into the marketing and social media space where I can leverage my proven skills to boost sales, enhance brand reputation, and retain a loyal customer base.

Throughout my career, I’ve demonstrated strong capabilities in social media management, content strategy, and customer service, with a broad technical proficiency in analytics tools and operational systems. I thrive in dynamic environments and am eager to bring my enthusiasm and expertise to a marketing-focused role.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Customer Service Agent at Birkenstock USA

April 1, 2025 - September 2, 2025

Adapted quickly to changing expectations while ensuring consistent high performance without delays or disruptions. Actively listened to customer needs across phone, chat, and email channels, resolving issues, delivering tailored product recommendations, and upselling appropriately. Maintained extensive knowledge of inventory and product trends, accurately forecasting demand and creating urgency to drive conversions and close sales. Proposed and integrated customer and employee experience improvements, including system changes adopted across Birkenstock North America. Fostered conceptualization and execution of website enhancements that streamlined processes and reduced in-e-business.

Attractions Cast Member and Trainer at Walt Disney World

July 1, 2020 - September 2, 2025

Collaborated with team members to ensure attractions were clean, well-presented, and operated smoothly, addressing guest questions and concerns to deliver a seamless experience. Trained new employees on parade setup and takedown procedures, emphasizing attendee safety and event-free operations. Proactively identified and implemented solutions, improving operational performance at assigned Disney attractions.

Golf Services Shift Lead and Marketing Ambassador at Top Golf

December 1, 2018 - September 2, 2025

Generated engaging, personalized messaging while distributing promotional coupons at malls, increasing customer retention and encouraging repeat visits. Represented Top Golf to diverse high-traffic audiences, contributing to increased brand visibility and sales. Promoted from Golf Services Associate to Shift Lead and Marketing Ambassador after demonstrating passionate leadership and initiative. Led a dynamic team of over 10 associates, ensuring team morale and consistently excellent guest experiences. Stepped in to support team members and collaboration to maintain service standards. Recognized as the top-producing marketing agent, consistently exceeding promotional campaign goals and distribution quotas.