Available to hire
I am a creative problem solver who enjoys devising solutions for various tasks. I have a good eye for detail and a passion for utilising technology to deliver results for customers. Over the years, I’ve gained extensive experience in broadband support, data collection, technical writing, and IT administration, always striving to maintain quality and improve processes. I am enthusiastic about game design and 3D modeling, constantly expanding my skills in this area.
In addition to my professional interests, I enjoy travelling and play keyboard in a nine-piece semi-professional ska band called Skamageddon. I am passionate about simulation games and creating detailed 3D building and interior models with Blender, combining my creativity with technical proficiency.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Beginner
Language
English
Fluent
German
Intermediate
Latin
Intermediate
Work Experience
Broadband Support Engineer at Giacom/Digital Wholesale Solutions/Daisy Wholesale
October 31, 2024 - September 3, 2025Provided second-line technical support for resellers with broadband faults via phone and online portal. Performed diagnostic line tests, advised customers on resolving equipment faults, implemented remote profile changes to stabilize or improve broadband connections, and coordinated site engineer bookings. Managed customer expectations and adhered to service level agreements.
Data Collector at Ordnance Survey
January 31, 2016 - September 3, 2025Matched new and amended addresses with buildings in ArcGIS using various intelligence sources. Ensured quality levels were maintained by knowledge of specification, quality checked own work, advised colleagues on solutions, and contributed to team targets for address matching.
Technical Author at Ordnance Survey
December 31, 2014 - September 3, 2025Worked in a team of technical authors and graphic designers providing quality service to internal customers. Proofread, copyedited, and partially rewrote customer texts ensuring compliance with house style and grammar rules. Formatted documents and presentations to meet corporate branding. Created organisation charts and maintained Intranet content. Acted as first point of contact for MS Office problem assistance.
Post and Transport Administrator at Ordnance Survey
October 31, 2008 - September 3, 2025Developed a Microsoft Access-based system to manage over 300 company cars improving efficiency over previous spreadsheets. Managed incoming and outgoing mail including tracked post, used forklift and electric pedestrian pallet trucks to handle deliveries with proper licenses and training.
Environmental Coordinator at Ordnance Survey
October 31, 2005 - September 3, 2025Introduced a bus season ticket purchasing scheme and developed a bespoke database to manage ticket issuance and payments. Championed sustainable travel methods and ensured compliance with waste and recycling legislation, monitored recycling rates, and encouraged staff participation. Created a new department Intranet site.
Central Services at Ordnance Survey
October 31, 2003 - September 3, 2025Performed daily backups for business-critical servers and maintained stock control of IT hardware using barcode inventory system. Decommissioned redundant items.
IT Helpdesk Administrator at Ordnance Survey
July 31, 2003 - September 3, 2025Provided front-line IT problem resolution service for customers. Was seconded to migrate staff laptops to Windows 2000.
IT Assistant at Swaythling Housing Society
August 31, 2001 - September 3, 2025Resolved technical issues for over 100 staff and set up an Intranet for internal communications. Established a call logging database system to record tenant-reported problems.
Broadband Support Engineer at Giacom/Digital Wholesale Solutions/Daisy Wholesale
October 31, 2024 - September 3, 2025Provided second-line technical support for broadband fault resolution for resellers via phone, writing, and online portals. Conducted diagnostic line tests and advised customers on resolving faults caused by their equipment, including routers and cabling. Implemented remote profile changes to stabilize or improve broadband connections, coordinated with suppliers, and booked site engineers when necessary. Managed customer expectations and adhered to service level agreements.
Data Collector at Ordnance Survey
January 31, 2016 - September 3, 2025Matched new and amended addresses to buildings on the ground using ArcGIS and various intelligence sources. Maintained quality levels according to specifications and performed quality checks on my own work. Advised colleagues on solutions to address matching queries. Contributed to achieving team targets for address matching within six months of creation.
Technical Author at Ordnance Survey
December 31, 2014 - September 3, 2025Worked within a team of technical authors and graphic designers providing quality internal customer service. Responsibilities included proofreading, copyediting, partial rewriting, and ensuring compliance with house style and grammar rules. Formatted documents, presentations, and PDFs to corporate branding guidelines; created templates to improve user convenience. Designed photographic format organization charts for the company. Maintained parts of the intranet and served as first point of contact for MS Office support.
Post and Transport Administrator at Ordnance Survey
October 31, 2008 - September 3, 2025Developed a Microsoft Access solution to manage 300+ company cars with a form-based user interface, improving operational efficiency. Handled sorting, delivery, and franked postage of mail within the company. Processed tracked post and provided tracking information. Managed bulky deliveries using forklift and electric pallet trucks with licensed operation.
Environmental Coordinator at Ordnance Survey
October 31, 2005 - September 3, 2025Introduced a staff bus ticket purchase scheme with discounted rates, designing a bespoke database to manage ticket issuance, receipt creation, and financial reporting. Promoted sustainable staff travel and ensured compliance with waste and recycling legislation. Monitored and encouraged improvement in recycling rates. Created a new intranet site for the department.
Central Services at Ordnance Survey
October 31, 2003 - September 3, 2025Performed daily backups for business-critical servers and maintained IT hardware inventory via a barcode system. Decommissioned redundant IT equipment.
IT Helpdesk Administrator at Ordnance Survey
July 31, 2003 - September 3, 2025Provided frontline IT support resolving staff technical issues. Seconded to assist migrating laptops to Windows 2000.
IT Assistant at Swaythling Housing Society
August 31, 2001 - September 3, 2025Handled technical support for over 100 staff members. Developed an intranet for internal communications and implemented a tenant problem call logging database.
Education
Qualifications
Skills Bootcamp (Level 3) – Game Design
January 1, 2025 - December 31, 2025Skills Bootcamp (Level 3) – Game Design
January 1, 2025 - September 3, 2025Professional Grammar, Professional Copywriting, Adobe RoboHelp
January 1, 2013 - September 3, 2025Professional proofreading
January 1, 2010 - September 3, 2025Forklift truck licence
January 1, 2006 - September 3, 2025Electric pedestrian pallet truck licence
January 1, 2007 - September 3, 2025NVQ Level 3 – Support Users of IT
January 1, 2001 - September 3, 2025NVQ Level 2 – Business Administration – Using IT
January 1, 1999 - September 3, 2025Skills Bootcamp (Level 3) – Game Design
January 1, 2025 - December 31, 2025Skills Bootcamp (Level 3) – Game Design
January 1, 2025 - September 3, 2025Professional Grammar, Professional Copywriting, Adobe RoboHelp
January 1, 2013 - September 3, 2025Professional Proofreading
January 1, 2010 - September 3, 2025Forklift truck licence
January 1, 2006 - September 3, 2025Electric pedestrian pallet truck licence
January 1, 2007 - September 3, 2025NVQ Level 3 – Support Users of IT
January 1, 2001 - September 3, 2025NVQ Level 2 – Business Administration – Using IT
January 1, 1999 - September 3, 2025Industry Experience
Computers & Electronics, Gaming, Media & Entertainment, Professional Services, Telecommunications, Government, Wholesale & Distribution
Built from scratch by myself in Blender for a third person character game.
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