I am a results-oriented professional with a BSc in Commerce & Marketing and hands-on experience driving online sales through strategic marketing campaigns. I have worked across e-commerce, digital marketing, customer care, and project management in Dutch, German and English. With a proven track record delivering impactful results across multiple European markets, I am eager to apply my expertise to a new e-commerce / digital marketing role.

Charlotte Louise van der Heide

I am a results-oriented professional with a BSc in Commerce & Marketing and hands-on experience driving online sales through strategic marketing campaigns. I have worked across e-commerce, digital marketing, customer care, and project management in Dutch, German and English. With a proven track record delivering impactful results across multiple European markets, I am eager to apply my expertise to a new e-commerce / digital marketing role.

Available to hire

I am a results-oriented professional with a BSc in Commerce & Marketing and hands-on experience driving online sales through strategic marketing campaigns. I have worked across e-commerce, digital marketing, customer care, and project management in Dutch, German and English.

With a proven track record delivering impactful results across multiple European markets, I am eager to apply my expertise to a new e-commerce / digital marketing role.

See more

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
See more

Language

English
Fluent
German
Advanced
Dutch
Fluent

Work Experience

Technical Support Specialist at UPS (Hungary)
June 1, 2024 - September 5, 2025
Handled over 1000 calls with an excellent customer satisfaction rate, troubleshooting business software, website issues, and web applications for EU private and commercial end-users. Provided internal support for UPS employees across 600+ internal applications. Utilized CRM tools to track errors, manage tickets, and create reports.
E-commerce Sales & Launch Manager (Freelance) at Glow 25 (Germany)
January 1, 2025 - September 5, 2025
Supported pre- and post-Q4 e-commerce sales campaigns in German, Dutch, and French markets. Managed and executed sales campaigns across 47 projects, completing 317+ tasks while ensuring seamless project management and delivery within deadlines using Asana. Contributed to a 380% increase in total revenue for the Dutch market. Coordinated with 46 stakeholders to meet project deadlines and execute timely delivery.
Social Media Manager (Part-time Internship) at CYCLE (Hungary)
October 1, 2022 - September 5, 2025
Increased Reels views by approximately 50% and improved TikTok video retention. Managed 5+ company accounts on Facebook, Instagram, and TikTok. Created bi-weekly carousel posts, daily stories, and tri-weekly repurposed TikTok Reels using Canva and Capcut. Planned content calendar and social copy monthly. Produced user-generated content (UGC) articles for organic and paid marketing.
Social Media Marketing Manager (Part-time) at Straq.io (Netherlands)
December 1, 2022 - September 5, 2025
Assisted in designing a pre-launch strategy for B2B marketing within the web hosting space for e-commerce shops using Magento CMS. Conducted market research, created customer journey maps and personas. Managed 5+ company accounts on LinkedIn, Facebook, Instagram, Twitter, and Reddit. Produced daily social media content including stories, memes, posts, and blog articles. Wrote SEO-optimized blog articles in Dutch and English on e-commerce and tech topics.
Technical Support Specialist at UPS (Hungary)
June 30, 2024 - September 5, 2025
Handled over 1000 calls maintaining an excellent customer satisfaction rate. Troubleshot business software, website issues, and web apps for EU private and commercial end-users. Provided support to internal UPS employees managing more than 600 internal applications. Utilized CRM tools for tracking errors, tickets, and reporting.
E-commerce Sales & Launch Manager (Freelance) at Glow 25 (Germany)
January 31, 2025 - September 5, 2025
Supported pre- and post-Q4 e-commerce sales campaigns in Germany, Netherlands, and France markets. Managed and executed sales campaigns across 47 projects completing over 317 tasks while ensuring seamless project management and delivery within deadlines using Asana. Contributed to a 380% revenue increase for the Netherlands market. Coordinated with 46 stakeholders to meet deadlines and execute delivery.
Social Media Manager (Part-time Internship) at Cycle (Hungary)
October 31, 2022 - September 5, 2025
Increased Reels views by approximately 50% and improved TikTok video retention. Managed 5+ company accounts on Facebook, Instagram, and TikTok. Created bi-weekly carousel posts, daily stories, and tri-weekly repurposed TikTok Reels using Canva and Capcut. Planned content calendar and social copy monthly. Produced user-generated content articles for organic and paid marketing.
Social Media Marketing Manager (Part-time, Remote) at Straq.io (Netherlands)
December 31, 2022 - September 5, 2025
Assisted in designing a pre-launch strategy for B2B marketing in the web hosting space for e-commerce shops using Magento CMS. Conducted market research, created customer journey maps and personas. Managed 5+ company accounts on LinkedIn, Facebook, Instagram, Twitter, and Reddit. Created daily social media content and wrote SEO-optimized blog articles in Dutch and English on e-commerce and tech topics.
Technical Support Specialist at UPS
June 30, 2024 - October 26, 2025
Handled 1000+ calls with an excellent customer satisfaction rate. Troubleshooted business software, website issues, and web apps for EU private & commercial end-users. Supported internal UPS employees, handling 600+ internal applications. Used CRM tools for tracking errors, tickets, and reporting.
E-commerce Sales & Launch Manager at Glow 25
January 1, 2025 - October 26, 2025
Supported pre- and post- Q4 e-commerce sales campaigns in DE, NL and FR markets. Managed & executed sales campaigns across 47 projects, completing 317+ tasks with timely delivery using Asana. Contributed to a 380% increase in total revenue for the NL market. Coordinated with 46 stakeholders to meet deadlines.
Social Media Manager (Part-time) - Internship at Cycle
October 31, 2022 - October 26, 2025
Increased Reels Views by ~50% and TikTok video retention. Managed 5+ company accounts on Facebook, Instagram, and TikTok. Created bi-weekly carousel posts, daily stories, and tri-weekly repurposed TikTok Reels using Canva and Capcut. Planned content calendar and social copy; produced UGC articles for organic and paid marketing.
Social Media Marketing Manager at Straq.io
December 31, 2022 - October 26, 2025
Assisted in designing a pre-launch strategy for B2B marketing in the web hosting space using Magento as their CMS. Conducted market research, customer journey mapping, and personas. Managed 5+ accounts on LinkedIn, Facebook, Instagram, Twitter and Reddit. Wrote SEO-optimized blog articles in Dutch and English on e-commerce & tech topics.

Education

Bachelor of Science in Commerce and Marketing with a minor in European Marketing at Budapest Metropolitan University
January 1, 2018 - January 1, 2022
International Baccalaureate® Diploma Programme at International Secondary Grammar School
January 1, 2016 - January 1, 2018
Bachelor of Science in Commerce and Marketing at Budapest Metropolitan University
January 1, 2018 - January 1, 2022
International Baccalaureate® Program at International Secondary Grammar School
January 1, 2016 - January 1, 2018
Bachelor of Science in Commerce & Marketing at Budapest Metropolitan University
January 1, 2018 - January 1, 2022
International Baccalaureate Diploma Programme at International Secondary Grammar School
January 1, 2016 - January 1, 2018

Qualifications

Generative AI for Digital Marketers - LinkedIn Learning Certificate
January 11, 2030 - September 5, 2025
Fundamentals of Digital Marketing and E-Commerce - Google Coursera Certificate
January 11, 2030 - September 5, 2025
Building a Business Presence with Facebook Marketing - Coursera Certificate
January 11, 2030 - September 5, 2025
Introduction to HTML - Coursera Certificate
January 11, 2030 - September 5, 2025
Using WordPress to Create a Blog for Your Business - Coursera Certificate
January 11, 2030 - September 5, 2025
Generative AI for Digital Marketers - LinkedIn Learning Certificate
January 11, 2030 - September 5, 2025
Fundamentals of Digital Marketing and E-Commerce - Google Coursera Certificate
January 11, 2030 - September 5, 2025
Building a Business Presence with Facebook Marketing - Coursera Certificate
January 11, 2030 - September 5, 2025
Introduction to HTML - Coursera Certificate
January 11, 2030 - September 5, 2025
Using WordPress to Create a Blog for Your Business - Coursera Certificate
January 11, 2030 - September 5, 2025
Generative AI for Digital Marketers
January 11, 2030 - October 26, 2025
Fundamentals of Digital Marketing and E-Commerce
January 11, 2030 - October 26, 2025
Building a Business Presence with Facebook Marketing
January 11, 2030 - October 26, 2025
Introduction to HTML
January 11, 2030 - October 26, 2025
Using WordPress to Create a Blog for Your Business
January 11, 2030 - October 26, 2025

Industry Experience

Retail, Software & Internet, Professional Services, Transportation & Logistics, Education, Media & Entertainment