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I am a highly dedicated and results-driven Software and Web Developer with over four years of experience spanning software development, IT support, data management, and customer-facing roles. I have a strong command of multiple programming languages including HTML, CSS, JavaScript, PHP, and Python, as well as expertise in back-end frameworks, debugging, and the end-to-end software development life cycle. Throughout my career, I have developed customized software solutions for diverse clients across remote and on-site environments, notably through freelance platforms and organizations such as Zelando and Bulbula Farms Plc. Alongside my technical roles, I bring valuable experience in retail, hospitality, and promotional services that have strengthened my interpersonal communication, problem-solving, and customer engagement capabilities, making me a well-rounded professional committed to continuous growth and innovation.…I am a highly dedicated and results-driven Software and Web Developer with over four years of experience spanning software development, IT support, data management, and customer-facing roles. I have a strong command of multiple programming languages including HTML, CSS, JavaScript, PHP, and Python, as well as expertise in back-end frameworks, debugging, and the end-to-end software development life cycle. Throughout my career, I have developed customized software solutions for diverse clients across remote and on-site environments, notably through freelance platforms and organizations such as Zelando and Bulbula Farms Plc. Alongside my technical roles, I bring valuable experience in retail, hospitality, and promotional services that have strengthened my interpersonal communication, problem-solving, and customer engagement capabilities, making me a well-rounded professional committed to continuous growth and innovation.

Keb Edetem Itme

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I am a highly dedicated and results-driven Software and Web Developer with over four years of experience spanning software development, IT support, data management, and customer-facing roles. I have a strong command of multiple programming languages including HTML, CSS, JavaScript, PHP, and Python, as well as expertise in back-end frameworks, debugging, and the end-to-end software development life cycle. Throughout my career, I have developed customized software solutions for diverse clients across remote and on-site environments, notably through freelance platforms and organizations such as Zelando and Bulbula Farms Plc. Alongside my technical roles, I bring valuable experience in retail, hospitality, and promotional services that have strengthened my interpersonal communication, problem-solving, and customer engagement capabilities, making me a well-rounded professional committed to continuous growth and innovation.…I am a highly dedicated and results-driven Software and Web Developer with over four years of experience spanning software development, IT support, data management, and customer-facing roles. I have a strong command of multiple programming languages including HTML, CSS, JavaScript, PHP, and Python, as well as expertise in back-end frameworks, debugging, and the end-to-end software development life cycle. Throughout my career, I have developed customized software solutions for diverse clients across remote and on-site environments, notably through freelance platforms and organizations such as Zelando and Bulbula Farms Plc. Alongside my technical roles, I bring valuable experience in retail, hospitality, and promotional services that have strengthened my interpersonal communication, problem-solving, and customer engagement capabilities, making me a well-rounded professional committed to continuous growth and innovation.

Available to hire

I am a highly dedicated and results-driven Software and Web Developer with over four years of experience spanning software development, IT support, data management, and customer-facing roles. I have a strong command of multiple programming languages including HTML, CSS, JavaScript, PHP, and Python, as well as expertise in back-end frameworks, debugging, and the end-to-end software development life cycle.

Throughout my career, I have developed customized software solutions for diverse clients across remote and on-site environments, notably through freelance platforms and organizations such as Zelando and Bulbula Farms Plc. Alongside my technical roles, I bring valuable experience in retail, hospitality, and promotional services that have strengthened my interpersonal communication, problem-solving, and customer engagement capabilities, making me a well-rounded professional committed to continuous growth and innovation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Web and Software Developer at Zelando, Fikado, Upwork, Bulbula Farms Plc

May 1, 2023 - September 3, 2025

Boosted customer satisfaction rates through timely resolution of reported technical issues during the support phase of projects. Developed conversion and system implementation plans. Created customized software solutions for diverse clients, resulting in increased satisfaction and repeat business. Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills. Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects. Collaborated with cross-functional teams to deliver high-quality products on tight deadlines. Coordinated deployments of new software, feature updates and fixes. Achieved faster development cycles using Agile methodologies, including Scrum or Kanban processes. Built databases and table structures for web applications. Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

Sales and Promoter at Little Explorer and Magic Planet

May 1, 2025 - September 3, 2025

Provided valuable feedback to management regarding consumer preferences and competitor activities at promotional events. Demonstrated products to customers to illustrate features, advantages and benefits. Identified potential marketing opportunities to increase brand awareness. Identified interested and qualified customers to provide potential customers with additional information regarding product. Liaised between clients and internal teams to address any questions or concerns, ensuring smooth operation of promotions. Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads. Maintained accurate records of promotional events and customer interactions. Directed copy preparation, proof evaluation and layout enhancement for advertising materials. Developed strong relationships with potential customers for improved brand awareness and loyalty. Collected and managed all generated leads from promoters assig

Data Entry Clerk at Zelando Computer and Language Institute

April 1, 2023 - September 3, 2025

Sorted documents and maintained organized filing process. Completed data entry tasks with accuracy and efficiency. Organized, sorted, and checked input data against original documents. Improved database integrity by regularly updating records to ensure relevancy and accuracy of information. Followed established procedures to enter and process data correctly. Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies. Entered data into various computer systems accurately using Microsoft Office Suite. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. Compared transcribed data with source documents to detect and correct errors. Used computer software to store and retrieve data. Conducted audits of existing data entry processes. Checked for accuracy by verifying data and records. Sc

Computer Repair and Maintenance at Computer and Electronics Accessories Shop, Addis Ababa

September 1, 2020 - September 3, 2025

Disassembled computers to perform diagnostics and check for repair needs. Researched and identified problems with computers and advised staff and clients on plans of action. Offered customized recommendations to clients on how to improve their computer's performance based on individual usage patterns and requirements. Provided remote technical support for customers, resolving issues without the need for in-person visits. Developed expertise in various operating systems, hardware components, and software applications to better serve clients' needs. Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades. Updated and installed new software on desktop and laptop computers to maintain latest technology. Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques. Wrote reports on computer statuses and maintenance jobs. Maintained and repaired peripheral equipment such as com

Cinema Attendant / Crew Member / Cashier at Vox Cinema, Dubai, UAE

May 1, 2025 - Present

Warmly greeted and welcomed guests, creating a positive and friendly environment from entry to exit. Sold movie tickets at the box office and assisted customers with online bookings and seat selections. Operated POS systems for both ticketing and concession sales, ensuring quick and accurate transactions. Prepared and served snacks and beverages, including popcorn, nachos, soft drinks, and promotional combo offers, while maintaining food hygiene standards. Relled stock and restocked display counters to ensure product availability during peak hours. Monitored and cleaned cinemas between shows, removing litter, checking seats, and maintaining general cleanliness and safety. Handled customer queries, complaints, and special requests with professionalism and a customer-focused approach. Ensured all age-restricted content policies were enforced, verifying age and ID when necessary. Assisted in managing queue lines and directing foot traffic to avoid overcrowding. Supported promotional activ

Web and Software Developer at Zelando, Fikado, Upwork, Bulbula Farms Plc

May 31, 2023 - September 3, 2025

Boosted customer satisfaction rates through timely resolution of reported technical issues during support phases of projects. Developed conversion and system implementation plans as well as customized software solutions for diverse clients, resulting in increased satisfaction and repeat business. Streamlined workflows by creating reusable code libraries and collaborated with cross-functional teams to deliver high-quality products on tight deadlines. Coordinated deployments of new software, feature updates, and fixes using Agile methodologies such as Scrum and Kanban. Built databases and table structures for web applications and documented software development methodologies in technical manuals for IT personnel.

Sales and Promoter at Little Explorer and Magic Planet, Dubai, UAE

May 31, 2025 - September 3, 2025

Provided valuable feedback to management regarding consumer preferences and competitor activities at promotional events. Demonstrated products to customers to illustrate features, advantages, and benefits. Identified potential marketing opportunities and qualified customers to provide additional product information. Liaised between clients and internal teams to address questions or concerns, ensuring smooth promotions. Built and maintained professional community networks, managed accurate records of promotional events and customer interactions, and assisted in planning promotional events for maximum impact and seamless execution. Enhanced customer experience with exceptional communication skills and friendly demeanor.

Data Entry Clerk at Zelando Computer and Language Institute, Addis Ababa, Ethiopia

April 30, 2023 - September 3, 2025

Sorted documents and maintained organized filing processes. Completed data entry tasks with accuracy and efficiency. Improved database integrity through regular updating and review. Communicated with supervisors and colleagues to resolve discrepancies and processed data quickly. Used Microsoft Office Suite for accurate data entry and managed organizational documents including correspondence and reports. Conducted data audits and verified information accuracy in databases and spreadsheets as well as scanning and saving documents to maintain records.

Computer Repair and Maintenance Technician at Computer and Electronics Accessories Shop, Addis Ababa, Ethiopia

September 30, 2020 - September 3, 2025

Disassembled computers for diagnostics and repairs, researched and identified problems, and advised clients and staff on action plans. Provided customized recommendations and remote technical support. Developed expertise in operating systems, hardware components, and software applications. Improved system performance through maintenance tasks including cleaning, updates, and upgrades. Installed and updated software on desktops and laptops and assisted customers with device setups and maintenance. Maintained and repaired peripherals and collaborated with team members to complete complex repairs efficiently. Configured and maintained office PCs, networks, and mobile devices according to prescribed frameworks.

Cinema Attendant / Crew Member / Cashier at Vox Cinema, Dubai, UAE

May 1, 2025 - Present

Warmly greeted and welcomed guests, creating a positive environment. Sold movie tickets and assisted with online bookings and seat selections. Operated POS systems for ticketing and concession sales ensuring quick and accurate transactions. Prepared and served snacks and beverages maintaining food hygiene standards. Restocked display counters during peak hours and maintained cinema cleanliness and safety between shows. Handled customer queries, complaints, and special requests professionally. Enforced age-restricted content policies and assisted in managing queue lines to avoid overcrowding. Supported promotional activities and maintained accurate sales records with daily reporting to supervisors.