Abdelrahman Elkhatib

Supported internal departments with billing and payment queries, ensuring financial accuracy. Handled complex transactions and provided resolution to escalated billing issues. Implemented and monitored internal financial control policies. Ensured conformance with compliance standards across transactional workflows. Collaborated with the finance team to streamline billing processes and tools.

Model and visualize complex urban environments to support planning, zoning, and smart city applications. Lead the development and long-term maintenance of Tallinn’s 3D digital city model as part of the Smart City and DigitalTwin strategy. Maintain and continuously update the city’s digital 3D model using GIS, CAD, and real-time data integration tools. Act as a technical bridge between city authorities, private partners, and innovation clusters in 3D technology. Represent Tallinn City in national and international smart city forums and DigitalTwin collaboration networks.

Cooperated with Success team to manage high-volume accounts and maintain long-term relationships to boost account growth. Provided live support to VIP clients via chat and email, ensuring personalized and prompt resolutions. Collaborated with product and engineering teams to relay customer feedback and influence product development. Assisted clients with onboarding, training, and feature adoption to drive satisfaction and retention. Analyzed complex customer issues and delivered tailored troubleshooting solutions.