I am an experienced 3D Specialist and Digital Twin Developer with a strong background in urban planning, real-time rendering, and customer success. I have a proven ability to deliver high-quality 3D models, immersive simulations, and geospatial integrations for smart city initiatives. I excel in collaborating with interdisciplinary teams and managing end-to-end visualization workflows. Fluent in both English and Arabic, I have international experience in both public and private sectors. I am passionate about leveraging 3D technology and GIS tools to support smart city applications and innovation clusters. I thrive on creating detailed and immersive city models that facilitate planning, zoning, and sustainable urban development.

Abdelrahman Elkhateeb

I am an experienced 3D Specialist and Digital Twin Developer with a strong background in urban planning, real-time rendering, and customer success. I have a proven ability to deliver high-quality 3D models, immersive simulations, and geospatial integrations for smart city initiatives. I excel in collaborating with interdisciplinary teams and managing end-to-end visualization workflows. Fluent in both English and Arabic, I have international experience in both public and private sectors. I am passionate about leveraging 3D technology and GIS tools to support smart city applications and innovation clusters. I thrive on creating detailed and immersive city models that facilitate planning, zoning, and sustainable urban development.

Available to hire

I am an experienced 3D Specialist and Digital Twin Developer with a strong background in urban planning, real-time rendering, and customer success. I have a proven ability to deliver high-quality 3D models, immersive simulations, and geospatial integrations for smart city initiatives. I excel in collaborating with interdisciplinary teams and managing end-to-end visualization workflows.

Fluent in both English and Arabic, I have international experience in both public and private sectors. I am passionate about leveraging 3D technology and GIS tools to support smart city applications and innovation clusters. I thrive on creating detailed and immersive city models that facilitate planning, zoning, and sustainable urban development.

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Language

Arabic
Fluent
English
Advanced
Estonian
Intermediate

Work Experience

Digital-Twin 3D Specialist at Tallinn City Government
January 1, 2022 - Present
Model and visualize complex urban environments to support planning, zoning, and smart city applications. Lead the development and long-term maintenance of Tallinn’s 3D digital city model as part of the Smart City and DigitalTwin strategy. Maintain and continuously update the city’s digital 3D model using GIS, CAD, and real-time data integration tools. Act as a technical bridge between city authorities, private partners, and innovation clusters in 3D technology. Represent Tallinn City in national and international smart city forums and DigitalTwin collaboration networks.
High Value Customers Solutions Expert at Pipedrive
December 31, 2021 - September 3, 2025
Cooperated with Success team to manage high-volume accounts and maintain long-term relationships to boost account growth. Provided live support to VIP clients via chat and email, ensuring personalized and prompt resolutions. Collaborated with product and engineering teams to relay customer feedback and influence product development. Assisted clients with onboarding, training, and feature adoption to drive satisfaction and retention. Analyzed complex customer issues and delivered tailored troubleshooting solutions.
Transaction Services Specialist at Pipedrive
January 1, 2022 - September 3, 2025
Supported internal departments with billing and payment queries, ensuring financial accuracy. Handled complex transactions and provided resolution to escalated billing issues. Implemented and monitored internal financial control policies. Ensured conformance with compliance standards across transactional workflows. Collaborated with the finance team to streamline billing processes and tools.
International Call Centre Advisor at Vodafone UK
January 1, 2019 - September 3, 2025
Handled a high volume of client inquiries and complaints with professionalism and empathy. Resolved customer issues efficiently while upholding Vodafone’s service standards. Liaised with various departments to ensure end-to-end customer satisfaction. Supported cross-functional communication to enhance overall client experience.
3D Designer (Internship) at SamaSama Studio
January 1, 2018 - September 3, 2025
Produced high-quality renderings using V-Ray and Photoshop. Created detailed 3D models for game assets. Reviewed and refined drawings with a keen eye for detail.
3D Visualizer & Designer at IForm Studio
January 1, 2017 - September 3, 2025
Specialized in 3Ds Max and AutoCAD for residential and commercial projects. Delivered detailed draft support across Autodesk platforms. Rendered environmental art using Photoshop and 3Ds Max.
Promoters Supervisor at Smart Marketing Solutions
January 1, 2014 - September 3, 2025
Managed the workflow and assisted new hires with training and sales tips. Evaluated performance and provided feedback, also helping to resolve employees’ issues and disputes. Created and managed team schedules.

Education

Bachelor at Alexandria University
January 11, 2030 - September 3, 2025

Qualifications

EU License (Estonia): B Category
January 1, 2021 - January 1, 2022
Egyptian License: B Category
January 11, 2030 - September 3, 2025

Industry Experience

Government, Software & Internet, Real Estate & Construction, Professional Services