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I am an experienced Digital-Twin 3D Specialist for Tallinn City Government, leading the development and long-term maintenance of the city’s 3D digital model using GIS and real-time data integration. I bridge city authorities, private partners, and innovation networks to support planning, smart city initiatives, and immersive 3D presentations. I also bring strong customer success and technical support experience from Pipedrive, where I resolved VIP client issues, supported onboarding, and delivered tailored troubleshooting through live sessions and SaaS channels. I work across 3D modeling, GIS, and Unreal Engine to turn complex urban data into usable, real-time visualizations. Fluent in English and Arabic.…I am an experienced Digital-Twin 3D Specialist for Tallinn City Government, leading the development and long-term maintenance of the city’s 3D digital model using GIS and real-time data integration. I bridge city authorities, private partners, and innovation networks to support planning, smart city initiatives, and immersive 3D presentations. I also bring strong customer success and technical support experience from Pipedrive, where I resolved VIP client issues, supported onboarding, and delivered tailored troubleshooting through live sessions and SaaS channels. I work across 3D modeling, GIS, and Unreal Engine to turn complex urban data into usable, real-time visualizations. Fluent in English and Arabic.

Abdelrahman Elkhatib

3D Designer, 3D Visualizer, Project Manager, +4

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I am an experienced Digital-Twin 3D Specialist for Tallinn City Government, leading the development and long-term maintenance of the city’s 3D digital model using GIS and real-time data integration. I bridge city authorities, private partners, and innovation networks to support planning, smart city initiatives, and immersive 3D presentations. I also bring strong customer success and technical support experience from Pipedrive, where I resolved VIP client issues, supported onboarding, and delivered tailored troubleshooting through live sessions and SaaS channels. I work across 3D modeling, GIS, and Unreal Engine to turn complex urban data into usable, real-time visualizations. Fluent in English and Arabic.…I am an experienced Digital-Twin 3D Specialist for Tallinn City Government, leading the development and long-term maintenance of the city’s 3D digital model using GIS and real-time data integration. I bridge city authorities, private partners, and innovation networks to support planning, smart city initiatives, and immersive 3D presentations. I also bring strong customer success and technical support experience from Pipedrive, where I resolved VIP client issues, supported onboarding, and delivered tailored troubleshooting through live sessions and SaaS channels. I work across 3D modeling, GIS, and Unreal Engine to turn complex urban data into usable, real-time visualizations. Fluent in English and Arabic.

Available to hire

I am an experienced Digital-Twin 3D Specialist for Tallinn City Government, leading the development and long-term maintenance of the city’s 3D digital model using GIS and real-time data integration. I bridge city authorities, private partners, and innovation networks to support planning, smart city initiatives, and immersive 3D presentations.

I also bring strong customer success and technical support experience from Pipedrive, where I resolved VIP client issues, supported onboarding, and delivered tailored troubleshooting through live sessions and SaaS channels. I work across 3D modeling, GIS, and Unreal Engine to turn complex urban data into usable, real-time visualizations. Fluent in English and Arabic.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Language

Arabic

Fluent

English

Fluent

Estonian

Intermediate

Work Experience

Transaction Services Specialist at Pipedrive

January 1, 2022 - September 3, 2025

Supported internal departments with billing and payment queries, ensuring financial accuracy. Handled complex transactions and provided resolution to escalated billing issues. Implemented and monitored internal financial control policies. Ensured conformance with compliance standards across transactional workflows. Collaborated with the finance team to streamline billing processes and tools.

Digital-Twin 3D Specialist at Tallinn City Government

January 1, 2022 - Present

Model and visualize complex urban environments to support planning, zoning, and smart city applications. Lead the development and long-term maintenance of Tallinn’s 3D digital city model as part of the Smart City and DigitalTwin strategy. Maintain and continuously update the city’s digital 3D model using GIS, CAD, and real-time data integration tools. Act as a technical bridge between city authorities, private partners, and innovation clusters in 3D technology. Represent Tallinn City in national and international smart city forums and DigitalTwin collaboration networks.

High Value Customers Solutions Expert at Pipedrive

December 31, 2021 - September 3, 2025

Cooperated with Success team to manage high-volume accounts and maintain long-term relationships to boost account growth. Provided live support to VIP clients via chat and email, ensuring personalized and prompt resolutions. Collaborated with product and engineering teams to relay customer feedback and influence product development. Assisted clients with onboarding, training, and feature adoption to drive satisfaction and retention. Analyzed complex customer issues and delivered tailored troubleshooting solutions.

High Value Customers Solutions Expert at Pipedrive

January 1, 2019 - December 31, 2021

Managed high-volume accounts and maintained long-term relationships with a focus on account growth. Provided live support to VIP clients via chat and email with personalized and prompt resolutions. Collaborated with product and engineering teams to relay customer feedback and influence product direction. Assisted clients with onboarding, training, and feature adoption to drive satisfaction and retention. Analyzed complex customer issues and delivered tailored troubleshooting solutions.

International Call Centre Advisor at Vodafone UK

January 1, 2019 - September 3, 2025

Handled a high volume of client inquiries and complaints with professionalism and empathy. Resolved customer issues efficiently while upholding Vodafone’s service standards. Liaised with various departments to ensure end-to-end customer satisfaction. Supported cross-functional communication to enhance overall client experience.

International Call Centre Advisor at Vodafone UK

January 1, 2018 - December 31, 2019

Handled a high volume of client inquiries and complaints with professionalism and empathy. Resolved issues efficiently while upholding Vodafone’s service standards. Coordinated with internal departments to ensure end-to-end customer satisfaction and supported cross-functional communication to enhance overall client experience.

3D Designer (Internship) at SamaSama Studio

January 1, 2018 - September 3, 2025

Produced high-quality renderings using V-Ray and Photoshop. Created detailed 3D models for game assets. Reviewed and refined drawings with a keen eye for detail.

3D Designer (Internship) at SamaSama Studio

January 1, 2017 - December 31, 2018

Produced high-quality renderings using V-Ray and Photoshop. Created detailed 3D models for game assets. Reviewed and refined drawings with attention to detail.

3D Visualizer & Designer at IForm Studio

January 1, 2017 - September 3, 2025

Specialized in 3Ds Max and AutoCAD for residential and commercial projects. Delivered detailed draft support across Autodesk platforms. Rendered environmental art using Photoshop and 3Ds Max.

3D Visualizer & Designer at IForm Studio

January 1, 2016 - December 31, 2017

Specialized in 3Ds Max and AutoCAD for residential and commercial projects. Delivered detailed draft support across Autodesk platforms. Rendered environmental art using Photoshop and 3Ds Max.

Promoters Supervisor at Smart Marketing Solutions

January 1, 2014 - September 3, 2025

Managed the workflow and assisted new hires with training and sales tips. Evaluated performance and provided feedback, also helping to resolve employees’ issues and disputes. Created and managed team schedules.

Promoters Supervisor at Smart Marketing Solutions

January 1, 2013 - December 31, 2014

Managed workflow and assisted new hires with training and sales tips. Evaluated performance and provided feedback, including helping resolve employee issues and disputes. Created and managed team schedules.