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I’m a Social Media Manager who enjoys working closely with individuals to create a genuine, polished online presence. I specialize in managing Facebook and Instagram accounts, focusing on personality-driven content, thoughtful storytelling, and consistency. I value quality over quantity and love creating content that feels real, not corporate.…

Maricel Dela Pena

Social Media Manager, Content Creator, Copywriter, +2

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I’m a Social Media Manager who enjoys working closely with individuals to create a genuine, polished online presence. I specialize in managing Facebook and Instagram accounts, focusing on personality-driven content, thoughtful storytelling, and consistency. I value quality over quantity and love creating content that feels real, not corporate.…

Available to hire

I’m a Social Media Manager who enjoys working closely with individuals to create a genuine, polished online presence. I specialize in managing Facebook and Instagram accounts, focusing on personality-driven content, thoughtful storytelling, and consistency. I value quality over quantity and love creating content that feels real, not corporate.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Acquisition Manager / Appointment Setter / Virtual Assistant

August 1, 2020 - Present

Generate appointments to close more deals. Engage with leads via cold calling and/or SMS. Engage and follow up leads to offer price and close deals.

Business Specialist at Professional Network Partners

August 31, 2021 - September 4, 2025

Generate leads for Morgan Stanley for 401K Invoice Review. Set up appointments and send invites over the phone and email campaigns.

Senior Operations Representative at Capital One Bank

June 30, 2020 - September 4, 2025

Take calls while investigating fraud and disputes of customers. Facilitate training for new trainees on theories and system application and prepare them before they take calls. Module developments specifically for policy and process updates.

Senior Quality Assurance Specialist / Product Specific Trainer at ePerformax Contact Centers & BPO

December 31, 2010 - September 4, 2025

Develop modules and create training materials for the center based on trends or opportunities in the production floor. Monitor and evaluate live and recorded calls to ensure client standards and company policies are followed and implemented.