Available to hire
I am a highly motivated professional with extensive experience in warehouse control, customer experience, technical support, and graphic design. I strive to utilize my knowledge and skills in a dynamic environment where I can grow professionally while contributing resourcefully and innovatively to company goals. I am flexible and dedicated to teamwork and continuous self-improvement.
Throughout my career, I have demonstrated strong leadership in supervising operations, collaborating with multiple departments, managing client communications, and ensuring safety and sustainability. My diverse technical skills range across software development, IT hardware and software, and creative design, enabling me to tackle a variety of challenges effectively.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Warehouse Controller / Customer Experience at APM Terminals
August 4, 2019 - PresentSupervised subordinates and operations while maintaining safety within operational areas. Collaborated with various departments to ensure work requirements were met, planned and enforced operational strategies, communicated with customers and clients regarding issues or missing information, and organized work both inside and outside the office with a focus on sustainability.
Sales and Service Associate at iMachines
July 31, 2019 - September 5, 2025Communicated with a wide range of clients and customers, managed sales and consumer systems, helped with fixing and servicing devices at the service center, strengthened communication and teamwork skills, and prioritized tasks assigned by superiors.
Technical Support and Graphic Designer at Training Plus Institute (TPI)
November 30, 2018 - September 5, 2025Handled incoming calls, received and sent emails, followed up with students for course enrollments, set up labs, fixed PCs, and troubleshot various technical issues. Created posters, flyers, and brochures as a graphic designer and managed student registration data according to course categories.
Technical Support and Communications at National Institute of Technology (NIT)
December 28, 2016 - September 5, 2025Handled calls and email communications, enrolled students in courses, designed promotional photos and advanced designs for the organization, maintained relationships with students and governmental authorities such as the Ministry of Labour.
Sales and Client Relations at Quantum
June 30, 2015 - September 5, 2025Gained knowledge of the business market, enhanced client interaction skills, promoted products to the market, and improved English reading, writing, and speaking through client communication and email conversations.
Warehouse Controller / Customer Experience at APM Terminals
August 4, 2019 - PresentSupervised subordinates and operations, maintained safety standards within operations areas, and coordinated with other departments to meet work requirements. Planned and implemented operational strategies while ensuring compliance. Managed communication with customers and clients resolving issues and clarifying product information. Organized both office and field operations maintaining sustainability.
Sales and Service Staff at iMachines
July 31, 2019 - September 5, 2025Communicated with various clients and customers, managed sales and consumer systems, assisted in device repair and servicing at the service center. Strengthened communication and teamwork skills while managing and prioritizing tasks assigned by superiors.
Technical Support and Graphic Designer at Training Plus Institute (TPI)
November 30, 2018 - September 5, 2025Handled incoming calls and emails, followed up with students and enrolled them in courses. Provided technical support such as lab setup and PC troubleshooting. Created graphic materials including posters, flyers, and brochures. Managed student registration systems by organizing course data.
Student Support and Designer at National Institute of Technology (NIT)
December 28, 2016 - September 5, 2025Managed calls and emails, followed up with students and enrolled them in courses. Designed promotional course photos and advanced organization designs. Liaised with students and governmental authorities including the Ministry of Labour.
Marketing and Client Relations at Quantum
June 30, 2015 - September 5, 2025Gained understanding of the business market and enhanced skills in client relations, product promotion, and English communication through client interactions and email correspondence.
Education
Level 3 – Lean Practitioner at Lean Academy
January 1, 2022 - January 1, 2023IT Software Design & Development at Bahrain Training Institute, Bahrain, Isa Town
September 1, 2015 - September 5, 2025Commercial Section – High School at Sheikh Isa Ben Ali Secondary Boys School, Bahrain, Isa Town
September 1, 2009 - September 5, 2025Level 3 – Lean Practitioner at Lean Academy
January 1, 2022 - January 1, 2023IT: Software Design & Development at Bahrain Training Institute
September 1, 2015 - September 1, 2015Commercial Section – High School at Sheikh Isa Ben Ali Secondary Boys School
September 1, 2009 - September 5, 2025Qualifications
Level 3 – Lean Practitioner
January 1, 2022 - January 1, 2023Certified Lean Practitioner
January 1, 2022 - January 1, 2023Industry Experience
Education, Computers & Electronics, Retail, Transportation & Logistics, Professional Services, Manufacturing, Wholesale & Distribution, Software & Internet
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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