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I love creating structure that helps ideas flow smoothly. Whether it’s organizing data, streamlining workflows, or keeping projects on track, I focus on the details that make collaboration easier. I enjoy turning scattered information into something clear and functional, supporting creative teams so they can focus on what they do best. Reliable, adaptable, and always curious, I take pride in bringing calm and order to dynamic work.…I love creating structure that helps ideas flow smoothly. Whether it’s organizing data, streamlining workflows, or keeping projects on track, I focus on the details that make collaboration easier. I enjoy turning scattered information into something clear and functional, supporting creative teams so they can focus on what they do best. Reliable, adaptable, and always curious, I take pride in bringing calm and order to dynamic work.

Shad Galgo

Content Creator, Photoshop Editor, Writer, +5

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I love creating structure that helps ideas flow smoothly. Whether it’s organizing data, streamlining workflows, or keeping projects on track, I focus on the details that make collaboration easier. I enjoy turning scattered information into something clear and functional, supporting creative teams so they can focus on what they do best. Reliable, adaptable, and always curious, I take pride in bringing calm and order to dynamic work.…I love creating structure that helps ideas flow smoothly. Whether it’s organizing data, streamlining workflows, or keeping projects on track, I focus on the details that make collaboration easier. I enjoy turning scattered information into something clear and functional, supporting creative teams so they can focus on what they do best. Reliable, adaptable, and always curious, I take pride in bringing calm and order to dynamic work.

Available to hire

I love creating structure that helps ideas flow smoothly. Whether it’s organizing data, streamlining workflows, or keeping projects on track, I focus on the details that make collaboration easier. I enjoy turning scattered information into something clear and functional, supporting creative teams so they can focus on what they do best. Reliable, adaptable, and always curious, I take pride in bringing calm and order to dynamic work.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Executive Assistant to the President at ATHENA

September 1, 2025 - October 17, 2025

Provide high-level executive support to the President, manage a complex calendar, prepare meeting summaries, action item trackers, and cross-departmental reports to drive accountability and productivity.

Executive Assistant to the President at ATHENA

September 1, 2025 - September 5, 2025

Provide high-level executive support to the President, manage a complex calendar, prioritize time-sensitive commitments, and coordinate across service lines. Prepare meeting summaries, action item trackers, and cross-departmental reports to drive accountability. Serve as primary contact for internal and external communications, drafting correspondence and organizing executive documentation to maximize productivity.

Tech Advisor at Concentrix

January 1, 2025 - October 17, 2025

Provided technical support and troubleshooting for mobile devices, resolving 90% of network connectivity, activation, and service issues on the first attempt. Managed 60+ daily inquiries across billing, plan changes, device upgrades, and service activation; documented interactions for efficient follow-ups and case management.

Tech Advisor at CONCENTRIX

January 1, 2025 - September 5, 2025

Provided technical support and troubleshooting for mobile devices, resolving 90% of network connectivity, activation, and service issues on first contact. Managed 60+ daily inquiries across billing, plan changes, device upgrades, and service activation, achieving 98% first-interaction resolution and a 95% customer satisfaction rate. Documented customer interactions and solutions in the CRM for efficient follow-ups and case management.

Sales Representative at VXI

December 1, 2022 - October 17, 2025

Promoted and sold mobile plans, device upgrades, and value-added services. Assisted 50+ customers daily with a 75% conversion rate, increasing average revenue per customer by 20% and contributing to 15% monthly sales growth through consultative selling and tailored solutions.

Sales Representative at VXI

December 1, 2022 - September 5, 2025

Promoted and sold mobile plans, device upgrades, and value-added services, assisting 50+ customers daily with a 75% conversion rate. Provided strategic product recommendations and bundled services, increasing average revenue per customer and contributing to monthly sales growth through consultative selling.

Caregiver at Family Care

March 1, 2022 - October 17, 2025

Took a two-year career break to provide dedicated family care, developing resilience, adaptability, and strong problem-solving skills while maintaining professional readiness.

Caregiver at FAMILY CARE

September 1, 2020 - March 1, 2022

Took a two-year career break to provide dedicated family care and support, developing resilience, adaptability, and problem-solving skills while maintaining professionalism and readiness to return to work.

Account Coordinator at SOPHI DUMAGUETE

August 1, 2020 - October 17, 2025

Managed the end-to-end onboarding process for business owners and restaurant partners, ensuring a smooth sign-up experience and cross-functional resolution of onboarding concerns.

Account Coordinator at SOPHI DUMAGUETE

August 1, 2020 - September 5, 2025

Managed the end-to-end onboarding process for business owners and restaurant partners, ensuring a seamless and efficient sign-up experience through clear communication and process optimization.

Tech Support at QUALFON DUMAGUETE

December 1, 2019 - October 17, 2025

Troubleshot prepaid phone issues, activation errors, network connectivity problems, SIM card issues, and service disruptions, achieving a 90% first-call resolution. Guided 300+ customers weekly through account setup, balance inquiries, plan activations, and recharge processes; maintained 95% customer satisfaction.

Tech Support at QUALFON DUMAGUETE

December 1, 2019 - September 5, 2025

Assisted 50+ customers daily with troubleshooting prepaid phone issues, activation errors, network connectivity problems, SIM card issues, and service disruptions. Maintained 90% first-call resolution and 98% activation rate; delivered 95% customer satisfaction. Collected and updated data for 100+ restaurant partners, ensuring 98% data accuracy and improving user experience. Collaborated with technical, operations, and account management teams to resolve onboarding-related concerns within 48 hours.