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Hi, I’m Monica Coman. I am a detail-oriented and results-driven professional with 10 years of experience in customer support, data processing/validation and labeling/annotation for Alexa devices. I excel at delivering high-quality service, resolving customer issues efficiently, and ensuring data accuracy through meticulous validation processes. I am skilled in handling high-priority tasks and meeting tight deadlines, with a strong focus on quality and customer satisfaction. I am seeking to leverage my expertise in a challenging role that values precision, problem solving and operational excellence. I enjoy collaborating with remote teams across time zones and bringing process improvements to life.…Hi, I’m Monica Coman. I am a detail-oriented and results-driven professional with 10 years of experience in customer support, data processing/validation and labeling/annotation for Alexa devices. I excel at delivering high-quality service, resolving customer issues efficiently, and ensuring data accuracy through meticulous validation processes. I am skilled in handling high-priority tasks and meeting tight deadlines, with a strong focus on quality and customer satisfaction. I am seeking to leverage my expertise in a challenging role that values precision, problem solving and operational excellence. I enjoy collaborating with remote teams across time zones and bringing process improvements to life.

Monica Coman

Data Analyst, Data Annotator, Data Collector, +5

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Hi, I’m Monica Coman. I am a detail-oriented and results-driven professional with 10 years of experience in customer support, data processing/validation and labeling/annotation for Alexa devices. I excel at delivering high-quality service, resolving customer issues efficiently, and ensuring data accuracy through meticulous validation processes. I am skilled in handling high-priority tasks and meeting tight deadlines, with a strong focus on quality and customer satisfaction. I am seeking to leverage my expertise in a challenging role that values precision, problem solving and operational excellence. I enjoy collaborating with remote teams across time zones and bringing process improvements to life.…Hi, I’m Monica Coman. I am a detail-oriented and results-driven professional with 10 years of experience in customer support, data processing/validation and labeling/annotation for Alexa devices. I excel at delivering high-quality service, resolving customer issues efficiently, and ensuring data accuracy through meticulous validation processes. I am skilled in handling high-priority tasks and meeting tight deadlines, with a strong focus on quality and customer satisfaction. I am seeking to leverage my expertise in a challenging role that values precision, problem solving and operational excellence. I enjoy collaborating with remote teams across time zones and bringing process improvements to life.

Available to hire

Hi, I’m Monica Coman. I am a detail-oriented and results-driven professional with 10 years of experience in customer support, data processing/validation and labeling/annotation for Alexa devices. I excel at delivering high-quality service, resolving customer issues efficiently, and ensuring data accuracy through meticulous validation processes. I am skilled in handling high-priority tasks and meeting tight deadlines, with a strong focus on quality and customer satisfaction.

I am seeking to leverage my expertise in a challenging role that values precision, problem solving and operational excellence. I enjoy collaborating with remote teams across time zones and bringing process improvements to life.

Skills

AI Collection (Video)

Experience Level

Expert

Expert

Expert

Intermediate

AI Collection (Video)

Intermediate

Adobe After Effects

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Data Associate with Spanish (Amazon Devices) at Amazon Romania

January 1, 2025 - September 6, 2025

Provide and/or review high quality data transcription and text annotation for a variety of workflows; maintain records of day-to-day work by updating trackers or workflow tools as necessary; analyze data and evaluate patterns and recommend generic pattern to be translated into rules; troubleshoot issues related to process and conduct root cause analysis; proactively raise issues that may have an impact on core deliverables to manager or stakeholders; follow guidelines or manager's instructions and ensure output is quality compliant; quickly understand changes to conventions deployed in response to customers’ requests and change workflows accordingly; mentor and train 10 new team members on data annotation guidelines and quality assurance protocols; consistently overachieved targets on quality / accuracy and AHT; maintained data accuracy of 98.5%+.

Data Associate with Spanish (Amazon Devices) at Amazon Romania (Remote)

January 1, 2025 - September 6, 2025

Provided and reviewed high-quality data transcription and text annotation for a variety of workflows; maintained day-to-day trackers and workflow tools; analyzed data to identify patterns and translate them into generic rules; troubleshot process issues and performed root cause analysis; proactively raised issues impacting core deliverables; followed guidelines to ensure output quality and adapted workflows to customer requests; mentored 10 new team members on data annotation guidelines and QA protocols; consistently exceeded quality and accuracy targets with data accuracy above 98.5%.

Call Center Representative with Spanish at Amazon Development Centre

August 1, 2018 - September 6, 2025

First point of contact for Amazon customers, offering professional support for requests, from order and product questions to payment and website guidance; answers incoming customer calls and emails regarding billing issues, product problems, service questions and general client concerns; updates customer information in the service database during and after each interaction; resolves an average of 50+ inquiries daily via phone and email, achieving a 95% customer satisfaction score.

Call Center Representative with Spanish at Amazon Development Centre

August 1, 2018 - September 6, 2025

First point of contact for Amazon customers, providing professional support for orders, product questions, billing issues and website guidance; handled 50+ inquiries daily via phone and email; updated customer information in the service database; resolved inquiries with a high level of customer satisfaction (95%).

Sales Manager at Carglas s

September 1, 2014 - September 6, 2025

Led sales operations and client relationships in Bucharest, driving revenue growth and customer satisfaction.

Sales Manager at Carglas s

September 1, 2014 - September 6, 2025

Managed sales operations in Bucharest, built client relationships, supported business development, and contributed to revenue growth.

Sales Assistant at Belstaff

April 1, 2011 - September 6, 2025

Supported sales activities, assisted customers with product questions, and contributed to store targets in Bucharest.

Sales Assistant at Belstaff

April 1, 2011 - September 6, 2025

Assisted customers, answered product and order questions, processed transactions, and maintained customer data; supported daily store operations in Bucharest.

Coffee Shop Associate Manager at Caffe Itagua

August 1, 2009 - September 6, 2025

Managed cafe operations, supervised staff, and delivered high-quality customer service in Malaga, Spain.

Coffee Shop Associate Manager at Caffe Itagua

August 1, 2009 - September 6, 2025

Oversaw daily café operations, trained staff, ensured customer satisfaction, and managed inventory and cash handling in Malaga, Spain.