Available to hire
I’m Nada Soliman, an online moderator with a strong background in customer service, social media management, and content moderation.
I’m experienced at handling user reports, maintaining community standards, and using AI tools to streamline workflows, always aiming for safe, respectful, and engaging interactions across platforms.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Advanced
Work Experience
Online Moderator
May 1, 2023 - PresentManaged user content and enforced community guidelines across social platforms. Resolved user issues and escalated complex cases effectively. Used AI tools like ChatGPT for drafting responses and moderating efficiently. Ensured branding consistency and high engagement across platforms.
Moderator at Arabic Minds
June 1, 2022 - September 6, 2025Handled inquiries and ensured customer satisfaction pre- and post-sale. Oversaw coordination between departments and managed internal communication. Supported sales efforts and client interaction with a focus on smooth operations.
Social Media & Customer Service Specialist at DCC Company
April 2, 2023 - September 6, 2025Built strong client relationships and managed key accounts. Delivered tailored solutions and ensured clients' satisfaction. Contributed to sales growth and business retention. Created and managed Facebook & Instagram Ads campaigns, including targeting, budgeting, and performance analysis to support marketing goals.
Online Moderator
May 1, 2023 - PresentManaged user content and enforced community guidelines across social platforms. Resolved user issues and escalated complex cases. Used AI tools for drafting responses and moderating efficiently. Ensured brand consistency and high engagement across platforms.
Moderator at Arabic Minds
April 1, 2023 - September 6, 2025Moderated Arabic-language online content, managed user reports, and supported customer service to maintain community standards while boosting engagement.
Account Manager at Kayan Elevators
April 1, 2023 - September 6, 2025Built strong client relationships and managed key accounts. Delivered tailored solutions and ensured client satisfaction. Contributed to sales growth and business retention. Created and managed Facebook and Instagram ad campaigns with targeting, budgeting, and performance analysis.
Social Media & Customer Service Specialist at DEC Company
April 1, 2023 - September 6, 2025Handled social media and customer service for clients in Gharbia, Egypt. Coordinated internal communications, supported sales efforts, and responded to inquiries to maintain smooth operations.
Moderator at Arabic Minds
May 1, 2023 - PresentManaged user content and enforced community guidelines across social platforms. Resolved user issues and escalated complex cases effectively. Used AI tools like Chat GPT for drafting responses and moderating efficiently. Ensured branding consistency and high engagement across platforms.
Account Manager at Kayan Elevators
April 1, 2023 - September 6, 2025Built strong client relationships and managed key accounts. Delivered tailored solutions and ensured client satisfaction. Contributed to sales growth and business retention.
Social Media & Customer Service Specialist at DEC Company
June 1, 2022 - September 6, 2025Managed the company’s social media accounts and handled communication with clients across various platforms (WhatsApp, Instagram, Facebook, etc.). Responsible for sales and after-sales services for both Egyptian and Arab customers. Handled customer service operations, including identifying client needs and resolving issues promptly. Contributed marketing ideas to increase engagement, followers, and attract new clients.
Assistant Construction Manager at Operating Efficiency
June 1, 2022 - September 6, 2025Handled inquiries and ensured customer satisfaction pre- and post-sale. Oversaw coordination between departments and managed internal communication. Supported sales efforts and client interaction with a focus on smooth operations.
Online Moderator
May 1, 2023 - PresentManaged user content and enforced community guidelines across social platforms. Resolved user issues and escalated complex cases effectively. Used AI tools like ChatGPT for drafting responses and moderating efficiently. Ensured branding consistency and high engagement across platforms.
Social Media & Customer Service Specialist at DEC Company (Gharbia, Egypt)
June 1, 2022 - September 6, 2025Managed the company’s social media accounts and handled communication with clients across various platforms (WhatsApp, Instagram, Facebook). Responsible for sales and after-sales services for Egyptian and Arab customers. Handled customer service operations, including identifying client needs and resolving issues promptly. Contributed marketing ideas to increase engagement, followers, and attract new clients.
Account Manager at Kayan Elevators (UAE)
April 1, 2023 - September 6, 2025Built strong client relationships and managed key accounts. Delivered tailored solutions and ensured client satisfaction. Contributed to sales growth and business retention. Created and managed Facebook & Instagram Ads campaigns, including targeting, budgeting, and performance analysis to support marketing goals.
Moderator at Arabic Minds
April 1, 2023 - September 6, 2025Online moderator with a strong background in customer service, social media management, and content moderation. Managed user reports, maintained community standards, and utilized AI tools to streamline workflows. Contributed to safe, respectful, and engaging online communities.
Account Manager at Kayan Elevators
April 1, 2023 - September 6, 2025Managed client accounts and supported sales initiatives in UAE, coordinating communications and service delivery to ensure customer satisfaction.
Social Media & Customer Service Specialist at DECC Company
April 1, 2023 - September 6, 2025Handled social media communication and customer service operations, including identifying client needs, resolving issues promptly, and supporting marketing goals.
Online Moderator | Customer Support Specialist
May 1, 2023 - PresentManaged user content and enforced community guidelines across social platforms. Resolved user issues and escalated complex cases. Used AI tools like ChatGPT to draft responses and moderate efficiently. Ensured branding consistency and high engagement across platforms.
Moderator at Arabian Minds
April 1, 2023 - September 6, 2025Built strong client relationships and managed key accounts. Delivered tailored solutions and ensured client satisfaction. Contributed to sales growth and business retention. Created and managed Facebook & Instagram ad campaigns, including targeting, budgeting, and performance analysis to support marketing goals.
Education
Bachelor’s Degree in Law at Tanta University
January 11, 2030 - January 1, 2020Bachelor's Degree in Law at Tanta University
January 11, 2030 - January 1, 2020Bachelor’s Degree in Law at Tanta University
January 11, 2030 - January 1, 2020Bachelor's Degree in Law at Tanta University
January 11, 2030 - January 1, 2020Bachelor's Degree in Law at Tanta University
January 1, 2020 - January 1, 2022Bachelor's Degree in Law at Tanta University
January 11, 2030 - January 1, 2020Qualifications
Industry Experience
Media & Entertainment, Professional Services, Retail, Software & Internet, Telecommunications, Real Estate & Construction
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Tanta today.