I'm Heaven Mercier, a team-oriented, customer-focused professional with five years in the automotive field. I excel at customer service, business operations, accounting, and advertising, and I'm quick to learn new technologies. I also have experience building social media content across multiple platforms. I hold a Bachelor's in Business Administration and currently help run operations at an automotive collision center. I'm disciplined, hardworking, dependable, and well organized, with a track record of improving performance through training and feedback. I am authorized to work in the US for any employer and I'm eager to contribute as a valuable asset to your team.…

Heaven Mercier

I'm Heaven Mercier, a team-oriented, customer-focused professional with five years in the automotive field. I excel at customer service, business operations, accounting, and advertising, and I'm quick to learn new technologies. I also have experience building social media content across multiple platforms. I hold a Bachelor's in Business Administration and currently help run operations at an automotive collision center. I'm disciplined, hardworking, dependable, and well organized, with a track record of improving performance through training and feedback. I am authorized to work in the US for any employer and I'm eager to contribute as a valuable asset to your team.…

Available to hire

I’m Heaven Mercier, a team-oriented, customer-focused professional with five years in the automotive field. I excel at customer service, business operations, accounting, and advertising, and I’m quick to learn new technologies. I also have experience building social media content across multiple platforms.

I hold a Bachelor’s in Business Administration and currently help run operations at an automotive collision center. I’m disciplined, hardworking, dependable, and well organized, with a track record of improving performance through training and feedback. I am authorized to work in the US for any employer and I’m eager to contribute as a valuable asset to your team.

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Language

English
Fluent

Work Experience

Automotive Damage Appraiser at Greencastle Chevrolet Collision Center (Formerly Blaise Alexander Greencastle)
April 1, 2023 - Present
Open/close facility; Office Environment Management; Facility Management; Supplies & Equipment Management; Manage Parts inventory, order, invoice, receive, and distribute parts; Appraise and provide damage repair estimates for automotive insurance companies and customers; Accounting / Office Administration / Reconciliation / Administrative Policy and Procedure Maintenance; Service Writing & Scheduling repair jobs based on hours per job and labor availability; Strong communication with customers, vendors, and internal communications; Social media content creation and moderator for dealership & collision center pages across 3 platforms; Strong customer service and communication; Proficient with automotive software, accounting software, inventory and parts order platforms, and Microsoft Office; Quick to learn new software and marketing tactics; Training/providing feedback to employees and offering feedback to improve performance; Setting clear expectations and acting as liaison for Body Sh
Automotive Professional at Greencastle Chevrolet (Formerly Blaise Alexander Chevrolet Greencastle)
April 1, 2023 - September 7, 2025
Automotive sales/finance; Sales Associate trainer; Internal Product Professional Representative; Accessories Sales Manager; Cross Department Communicator/Trainer; Collect Customer Credit Information; Event Assistant Manager; Manage Social Media; Content Creator for social media platforms; Process Manager.
Process Manager at Amazon LLC
October 1, 2019 - September 7, 2025
Overseeing associate performance, onboarding and training processes, project management, daily planning, communication across departments and shifts, meeting daily performance goals, process management, inventory correction and monitoring, submitting trouble tickets, safety and OSHA regulations, and seeks resolution for any issues.
Warehouse Associate at Amazon LLC
November 1, 2015 - September 7, 2025
Performed specific job duties as assigned, operated power industrial equipment, pick, pack, ship, problem solving, loading and unloading trucks, training ambassador.
Automotive Damage Appraiser at Greencastle Chevrolet Collision Center (formerly Blaise Alexander Greencastle)
April 1, 2023 - Present
Open/close facility; office & facility management; parts inventory management; appraise and provide damage repair estimates for automotive insurance companies and customers; accounting/office administration; service writing & scheduling; strong communication with customers, vendors, and internal teams; social media content creation & moderation; training and feedback to employees; liaison between Body Shop manager and staff.
Automotive Sales / Training / Finance at Greencastle Chevrolet (Formerly Blaise Alexander Chevrolet Greencastle)
April 1, 2023 - September 7, 2025
Automotive sales & finance; top consecutive salesperson historically; trained new sales associates; internal product specialist; accessories sales manager; cross-department trainer; collected customer credit information; event assistant manager; managed social media; content creation for social platforms; processed workflows and implemented new software across departments.
Process Manager at Amazon LLC
October 1, 2019 - September 7, 2025
Overseeing associate performance; onboarding and training; project management; daily planning; cross-department communication; meeting daily performance goals; process management; inventory correction and monitoring; submitting trouble tickets; ensuring safety and OSHA compliance; seeking resolution for issues.
Warehouse Associate at Amazon LLC
November 1, 2015 - September 7, 2025
Performed duties as assigned; operated power industrial equipment; pick, pack, ship; problem solving; loading and unloading; trained ambassadors.

Education

Bachelor's in Business Administration at Southern New Hampshire University
October 1, 2018 - December 1, 2023
Bachelor's in Business Administration (Finance & Accounting) at Southern New Hampshire University
October 1, 2018 - December 1, 2023

Qualifications

Automotive Damage Appraiser
July 1, 2023 - July 1, 2024
Automotive Damage Appraiser
July 1, 2023 - July 1, 2024

Industry Experience

Manufacturing, Transportation & Logistics, Media & Entertainment, Professional Services, Retail, Wholesale & Distribution, Other