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Hello, I'm Omar Hany. I bring hands-on experience leading quality control teams in manufacturing and delivering technical support in telecom and e-wallet domains. I specialize in driving ISO 9001 compliance, coordinating cross-functional teams, and implementing continuous improvement to boost product quality. I enjoy mentoring colleagues, building robust QC procedures, and translating complex technical concepts into practical guidance for production and customer support teams. I'm always eager to tackle new challenges and help organizations exceed quality and service targets.…Hello, I'm Omar Hany. I bring hands-on experience leading quality control teams in manufacturing and delivering technical support in telecom and e-wallet domains. I specialize in driving ISO 9001 compliance, coordinating cross-functional teams, and implementing continuous improvement to boost product quality. I enjoy mentoring colleagues, building robust QC procedures, and translating complex technical concepts into practical guidance for production and customer support teams. I'm always eager to tackle new challenges and help organizations exceed quality and service targets.

Omar Hany

QA Engineer, Film Producer, Film Director, +2

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Hello, I'm Omar Hany. I bring hands-on experience leading quality control teams in manufacturing and delivering technical support in telecom and e-wallet domains. I specialize in driving ISO 9001 compliance, coordinating cross-functional teams, and implementing continuous improvement to boost product quality. I enjoy mentoring colleagues, building robust QC procedures, and translating complex technical concepts into practical guidance for production and customer support teams. I'm always eager to tackle new challenges and help organizations exceed quality and service targets.…Hello, I'm Omar Hany. I bring hands-on experience leading quality control teams in manufacturing and delivering technical support in telecom and e-wallet domains. I specialize in driving ISO 9001 compliance, coordinating cross-functional teams, and implementing continuous improvement to boost product quality. I enjoy mentoring colleagues, building robust QC procedures, and translating complex technical concepts into practical guidance for production and customer support teams. I'm always eager to tackle new challenges and help organizations exceed quality and service targets.

Available to hire

Hello, I’m Omar Hany. I bring hands-on experience leading quality control teams in manufacturing and delivering technical support in telecom and e-wallet domains. I specialize in driving ISO 9001 compliance, coordinating cross-functional teams, and implementing continuous improvement to boost product quality.

I enjoy mentoring colleagues, building robust QC procedures, and translating complex technical concepts into practical guidance for production and customer support teams. I’m always eager to tackle new challenges and help organizations exceed quality and service targets.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Arabic

Fluent

English

Intermediate

French

Intermediate

Work Experience

Quality Control-Team Lead at Micro Engineering

July 1, 2025 - September 7, 2025

Leading the QC team and supervising daily inspection activities. Ensuring adherence to ISO 9001 and other relevant quality standards. Coordinating with production, engineering, and supply chain departments. Preparing and reviewing quality reports, NCRs, and CAPAs. Training junior staff and developing quality control procedures. Implementing continuous improvement strategies to enhance product quality.

Technical Support at BDO Esnad (888-VODAFONE Cash)

October 1, 2023 - September 7, 2025

Diagnosing and resolving network issues, mobile application errors. Supporting Vodafone Cash users with wallet activation, transaction errors, and PIN resets. Providing step-by-step technical assistance to non-technical users. Logging cases using CRM tools and escalating unresolved issues to Level 2 support. Maintaining SLA targets and ensuring high-quality support experience.