A results-driven professional with extensive experience in social media management, photography, and videography. I have a strong background in content creation, editing, analytics, and client engagement, and I pride myself on building authentic relationships while delivering measurable results. I adapt quickly, nurture client relationships, and plan impactful events using creative concepts and on-site initiatives. I thrive in high-pressure environments, stay organized, and collaborate effectively with teams to grow online communities and deliver engaging brand experiences.…

Tracey Nkatha

A results-driven professional with extensive experience in social media management, photography, and videography. I have a strong background in content creation, editing, analytics, and client engagement, and I pride myself on building authentic relationships while delivering measurable results. I adapt quickly, nurture client relationships, and plan impactful events using creative concepts and on-site initiatives. I thrive in high-pressure environments, stay organized, and collaborate effectively with teams to grow online communities and deliver engaging brand experiences.…

Available to hire

A results-driven professional with extensive experience in social media management, photography, and videography. I have a strong background in content creation, editing, analytics, and client engagement, and I pride myself on building authentic relationships while delivering measurable results.

I adapt quickly, nurture client relationships, and plan impactful events using creative concepts and on-site initiatives. I thrive in high-pressure environments, stay organized, and collaborate effectively with teams to grow online communities and deliver engaging brand experiences.

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Language

English
Fluent
Swahili
Advanced

Work Experience

Customer Service Executive at Kusini Tavern
August 31, 2024 - September 8, 2025
Delivered excellent customer service in a high-traffic setting, enhancing interpersonal and communication skills; built strong rapport with diverse clients, demonstrating empathy, patience and professionalism; developed teamwork, time management and multitasking—skills transferable to community work.
Industrial Attachment at Kayole Hospital
January 1, 2023 - Present
Observed the role of social workers and nurses in a healthcare environment; participated in basic non-clinical tasks and gained insight into health-related social support systems; developed a deeper understanding of vulnerable populations and compassionate care.
Customer Service Executive at Kusini Tavern
August 1, 2024 - September 26, 2025
Delivered excellent customer service in a high-traffic setting; strengthened communication, teamwork, and multitasking skills; built rapport with diverse clients, ensuring satisfaction and loyalty.
Social Media Manager at Zen Pads Initiative
July 1, 2025 - Present
Designed and implemented engaging content strategies to raise awareness of health and hygiene initiatives; managed social media platforms with consistent posting, audience engagement, and timely responses; monitored analytics to measure reach and impact and adjusted strategies for better results; collaborated with the team to align digital campaigns with the organization’s mission.
Industrial Attachment at Kayole Hospital
January 1, 2023 - September 26, 2025
Supported social workers and nurses in providing care to vulnerable groups; gained insights into health-related social support systems; developed compassionate and ethical approaches to client care.
Social Media Manager at Zen Pads Initiative
January 1, 2023 - September 26, 2025
Created and managed engaging content across multiple platforms; built online community presence and increased engagement; monitored analytics to optimize reach and campaign effectiveness; collaborated with teams to align digital strategy with organizational goals.
Social Media Manager at Zen Pads Initiative
July 1, 2025 - Present
Designed and implemented engaging content strategies to raise awareness of health and hygiene initiatives; managed social media platforms with consistent posting, audience engagement, and timely responses; monitored analytics to measure reach and impact, adjusting strategies for better results; collaborated with the team to align digital campaigns with the organization’s mission.
Customer Service Executive at Kusini Tavern
August 1, 2024 - September 26, 2025
Delivered excellent customer service in a high-traffic setting; strengthened communication, teamwork, and multitasking; built rapport with diverse clients, ensuring satisfaction and loyalty.
Industrial Attachment at Kayole Hospital
January 1, 2023 - Present
Supported social workers and nurses in providing care to vulnerable groups; gained insights into health-related social support systems; developed compassionate and ethical approaches to client care.
Social Media Manager at Various Platforms (2022 – 2023)
January 1, 2023 - September 26, 2025
Created and managed engaging content across multiple platforms; built online community presence and increased engagement; monitored analytics to optimize reach and campaign effectiveness; collaborated with teams to align digital strategy with organizational goals.
Industrial Attachment at Kayole Hospital
December 31, 2023 - September 26, 2025
Observed the role of social workers and nurses in a healthcare environment; participated in basic non-clinical tasks; gained insight into health-related social support systems; developed understanding of vulnerable populations and compassionate care.
Customer Service Executive at Kusini Tavern
August 1, 2024 - September 26, 2025
Delivered excellent customer service in a high-traffic setting; built rapport with diverse clients; demonstrated empathy, patience, and professionalism; learned teamwork, time management, and multitasking—skills transferable to community work.
Customer Service Executive at Kusini Tavern
August 1, 2024 - September 26, 2025
Delivered excellent customer service in a high-traffic setting, enhancing interpersonal and communication skills. Built strong rapport with diverse clients, demonstrating empathy, patience, and professionalism. Learned teamwork, time management, and multitasking—skills transferable to community work.
Industrial Attachment at Kayole Hospital
January 1, 2023 - Present
Observed the role of social workers and nurses in a healthcare environment. Participated in basic non-clinical tasks and gained insight into health-related social support systems. Developed a deeper understanding of vulnerable populations and the importance of compassionate care.
Social Media Manager
January 1, 2025 - October 23, 2025
Create and manage engaging content across social platforms, increase online presence by 30%, enhance community engagement through targeted campaigns and routine interactions, monitor analytics to refine strategy, and coordinate with influencers using Canva, CapCut, and other tools.
Customer Service Executive at Kusini Tavern
August 1, 2024 - October 23, 2025
Delivered exceptional customer service in a high-traffic environment, strengthened team communication and workflow, improved customer experiences, and addressed feedback to raise service quality.
Event Manager at Ack St Monica
January 1, 2023 - Present
Planned and executed church events and community activities, coordinating logistics, volunteers, attendees, and vendors to ensure smooth operations; contributed to events with attendance over 500.
Virtual Assistant at Freeland
January 1, 2024 - Present
Managed calendars, scheduling, email correspondence, document preparation, and project coordination; maintained digital filing systems and supported with travel arrangements.
Volunteer & Leadership Activities (Church Hospitality Coordinator) at Ack St Monica
January 1, 2025 - Present
Created a welcoming environment for members and visitors, organized events, managed volunteers, and oversaw hospitality areas.
Social Media Manager
January 1, 2025 - October 25, 2025
Led creation and management of engaging content across various social media platforms, boosting online presence by 30%. Enhanced community engagement through targeted campaigns and regular interactions, achieving a 25% growth in engagement rate. Monitored analytics to refine strategies and used Canva, CapCut, Google Drive, and Notion to manage assets and posting calendars.
Customer Service Executive at Kusini Tavern
August 1, 2024 - October 25, 2025
Delivered exceptional customer service in a high-traffic setting, consistently achieving customer satisfaction above 90%. Strengthened communication and teamwork to ensure seamless workflow and positive customer experiences. Implemented strategies to address customer feedback, resulting in a 15% improvement in service quality.
Industrial Attachment at Kayole Hospital
January 1, 2023 - October 25, 2025
Supported social workers and nurses in providing care to vulnerable groups. Gained insights into health-related social support systems. Developed compassionate and ethical approaches to client care.
Church Hospitality Coordinator at St Monica Church
January 1, 2025 - Present
Created a welcoming environment for members and visitors, ensuring everyone feels comfortable and included. Organized events and managed volunteers and attendee scheduling, overseeing a hospitable area and refreshments.
Event Manager (Church Events & Community Functions) at St Monica Church
January 1, 2023 - Present
Planned and executed church events, impacting over 500 attendees per occasion. Coordinated logistics and volunteer schedules, ensuring smooth operations and on-time delivery. Successfully managed budgets and vendor sourcing, achieving cost savings of 10% with no compromise in quality.
Virtual Assistant at Freelance
January 1, 2024 - Present
Managing calendars, scheduling meetings, and organizing travel arrangements. Handling email correspondence, preparing documents, and maintaining digital filing systems. Coordinating and tracking projects, ensuring deadlines and deliverables are met. Creating and maintaining records, reports, and presentations. Communicating effectively with internal and external stakeholders. Utilizing tools such as Google Workspace, Notion, Motion, Expensify, PandaDoc, and TripIt to optimize workflows. Supporting special projects and adapting quickly to changing business needs.
Volunteer at Rotaract Club of Kilifi
January 1, 2024 - Present
Engaged in outreach programs: mentorship, clean-up initiatives, and health education campaigns. Collaborated in organizing events to empower the community.

Education

Diploma in Performing Arts at Thika Technical Training Institute
January 1, 2021 - January 1, 2025
Course in Social Work & Community Development at Thika Technical Training Institute
January 1, 2021 - January 1, 2025

Qualifications

Adobe certified illustrate
October 25, 2025 - October 25, 2025
Certificate in Social Work & Community Development
January 1, 2021 - January 1, 2025

Industry Experience

Healthcare, Education, Professional Services, Retail, Media & Entertainment, Non-Profit Organization, Travel & Hospitality
    paper Social media management.

    Social Media Manager – Zen Pads Initiative 2025 .
    At Zen Pads Initiative, I managed the organization’s digital presence to promote menstrual health awareness and community engagement. I developed social media strategies that increased audience reach and interaction across platforms, created educational content on menstrual hygiene and women’s health, and collaborated with the outreach team to support awareness campaigns and fundraising efforts. My role combined creative storytelling with data-driven insights to strengthen the initiative’s online impact.