Available to hire
Senior implementation Engineer with 6+ years of experience delivering scalable digital commerce (including payment providers) and SaaS platform integrations across B2B and B2C environments. Proven track record managing complex implementations, stakeholder engagement, and Agile project delivery across the UK, Europe, and APAC. Adept at leading cross-functional teams, implementing ePOS and CRM systems, and integrating cloud-based solutions with enterprise infrastructure. Passionate about enabling business growth through technology and data-driven delivery excellence.
Skills
Work Experience
Digital Commerce Specialist at K3 Retail (London)
January 1, 2023 - PresentLed online ticketing, memberships and retail pages for theme parks and visitor attractions; scoped requirements, supported pre-sales activities, and managed end-to-end onboarding for ePOS and online ticketing. Oversaw web development to optimise UX, implemented MailChimp and Batch Email integrations under GDPR, and integrated with SAP and Fourth accounting systems. Documented timelines, managed change requests, ran A/B tests, and provided customer support for ePOS, ticketing and memberships. Supported Agile adoption and PMP-aligned practices, and demonstrated integrations with DNA, Barclays, Stripe, Opayo and Worldpay; delivered customer demos.
Enterprise and SME Technical Integration Manager at Fly Now Pay Later
December 1, 2022 - September 8, 2025Scoped and refined B2B and B2C integrations within the FNPL product landscape; led Enterprise and SME client integrations across UK, USA and Germany; collaborated with shared services; adapted workflows to support regional expansions; produced technical documentation and API connections to process virtual card payments; designed ecommerce solutions to support merchant integrations; identified gaps with Product and Engineering and contributed to roadmaps.
Airline API Connectivity Developer at Trailfinders
October 1, 2021 - September 8, 2025Developed airline connections using NDC API; built reusable code libraries; integrated NDC content into existing back-end systems; optimized applications for speed and scalability; maintained and troubleshooted airline API connections to accommodate updates and faults; collaborated with team members and stakeholders.
Implementation and Project Manager at CT Travel Group
June 1, 2020 - September 8, 2025Led GDS migration from Amadeus to Galileo; designed CT travel hub for seamless UX; configured Atriis booking tool to connect low-cost, regional airlines and NDC fares; developed new airline connections using NDC API capabilities; conducted testing to ensure NDC content integrates with back-office systems; delivered training and supported ongoing API content and 3rd-party supplier relationships.
Technical Project Manager at Reed & Mackay Travel Management Company
November 1, 2019 - September 8, 2025Led multiple online sites across UK, US, Germany and Australia; managed project team of up to 20 stakeholders; executed XML data integration and risk management with contingency planning.
Functionality and On-site Technical Support at Sabre Travel Network (Brisbane)
April 1, 2018 - September 8, 2025Supported migration of Flight Centre GDS from Travelport to Sabre; configured 3rd party airline and hotel APIs; provided on-site support to retail and corporate users; collaborated with product and development teams to ensure end-to-end process integrity; troubleshooting and issue resolution.
SaaS Implementation Specialist at Sabre Travel Network (Brisbane)
March 1, 2017 - September 8, 2025Delivered end-to-end online site implementations across 10 Asia Pacific countries; used JIRA for project management; performed end-to-end content testing; led a team of up to 15 stakeholders; facilitated discovery, release tasks, and project sign-offs; developed test plans and managed data integration; configured airline and hotel APIs and managed escalations.
Technical Sales and Solutions Consultant at Travelport (Sydney)
February 1, 2015 - September 8, 2025Supported sales and commercial teams with product demonstrations and technical queries; produced ad-hoc Excel reports on product errors and usage; tested new hosting enhancements and managed escalations; performed testing of online booking tools prior to customer delivery.
Configuration and Implementation Manager at KDS Travel and Expense Management (London)
June 1, 2014 - September 8, 2025Implemented and maintained configuration of SaaS travel and expense sub-units in the EMEA region; created HTML links to external sites; performed system and data analysis; provided product feedback to development teams; managed small-scale site configuration projects and training; oversaw DB and SFTP file loading.
Education
IATA Fares and Ticketing I, II and III at IATA
January 11, 2030 - September 8, 2025Tourism in Retail Travel Course at Dapto TAFE
January 11, 2030 - September 8, 2025HSC at Ulladulla High School
January 11, 2030 - September 8, 2025PMI Project Management Professional Certification at PMI
January 11, 2030 - September 8, 2025Qualifications
PMI Project Management Professional Certification
January 11, 2030 - September 8, 2025Industry Experience
Travel & Hospitality, Software & Internet, Professional Services, Retail, Financial Services
Skills
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