Available to hire
Hi, I’m Paul Adam Comb, a creative and results-driven Social Media Specialist who helps brands grow through engaging content, customer engagement, and data-driven insights. I thrive on turning audience insights into compelling storytelling, building thriving online communities, and delivering measurable results. I’ve worked in fintech/crypto, retail, and service sectors, coaching teams, and driving brand reputation across platforms. I’m passionate about AI-driven content and digital storytelling, and I love turning ideas into scalable social media strategies.
I bring a collaborative, growth-focused mindset to every project, with a proven ability to adapt to new industries and deliver outstanding customer experiences across channels.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Customer Support Associate (Social Media Specialist) at Mercuryo
June 1, 2023 - PresentManaged Trustpilot and Twitter interactions, ensuring a high standard of customer service and brand reputation. Provided in-depth monthly reports analyzing customer insights, feedback trends, and platform metrics. Worked cross-functionally with internal teams to escalate and resolve key customer concerns. Successfully transitioned into the fintech/crypto space with no prior experience, earning multiple awards for excellence in customer service and problem-solving.
Social Media Performance Coach at Ocado
May 1, 2023 - September 8, 2025Led and optimized social media engagement on platforms including Twitter, Facebook, Instagram, Trustpilot, and TikTok. Developed and executed strategies to enhance brand awareness and customer experience. Provided coaching and training to improve team performance, social listening, and engagement techniques. Spearheaded content ideation sessions, increasing audience interaction and positive sentiment. Organized and led weekly team meetings, delivering updates and celebrating successes.
Store Manager (Social Media & Customer Engagement) at Evapor
October 1, 2020 - September 8, 2025Managed and grew store social media channels, increasing customer engagement and sales. Created and implemented customer service strategies, ensuring a premium in-store and online experience. Trained and developed staff, ensuring consistency in service and brand messaging. Researched and introduced new products, adapting strategies to evolving customer preferences.
Customer Support Associate (Social Media Specialist) at Mercuryo
June 1, 2023 - PresentManaged Trustpilot and Twitter interactions, ensuring a high standard of customer service and brand reputation. Provided in-depth monthly reports analyzing customer insights, feedback trends, and platform metrics. Worked cross-functionally with internal teams to escalate and resolve key customer concerns. Successfully transitioned into the fintech/crypto space with no prior experience, earning multiple awards for excellence in customer service and problem-solving.
Social Media Performance Coach at Ocado
May 1, 2023 - September 8, 2025Led and optimized social media engagement on platforms including Twitter, Facebook, Instagram, Trustpilot, and TikTok. Developed and executed strategies to enhance brand awareness and customer experience. Provided coaching and training to improve team performance, social listening, and engagement techniques. Spearheaded content ideation sessions, increasing audience interaction and positive sentiment. Organized and led weekly team meetings, delivering updates and celebrating successes.
Store Manager (Social Media & Customer Engagement) at Evapor
October 1, 2020 - September 8, 2025Managed and grew store social media channels, increasing customer engagement and sales. Created and implemented customer service strategies, ensuring a premium in-store and online experience. Trained and developed staff, ensuring consistency in service and brand messaging. Researched and introduced new products, adapting strategies to evolving customer preferences.
Customer Support Associate (Social Media Specialist) at Mercuryo
June 1, 2023 - PresentManaged Trustpilot and Twitter interactions, ensuring a high standard of customer service and brand reputation. Provided in-depth monthly reports analyzing customer insights, feedback trends, and platform metrics. Worked cross-functionally with internal teams to escalate and resolve key customer concerns. Successfully transitioned into the fintech/crypto space with no prior experience, earning multiple awards for excellence in customer service and problem-solving.
Social Media Performance Coach at Ocado
May 1, 2023 - October 15, 2025Led and optimized social media engagement on platforms including Twitter, Facebook, Instagram, Trustpilot, and TikTok. Developed and executed strategies to enhance brand awareness and customer experience. Provided coaching and training to improve team performance, social listening, and engagement techniques. Spearheaded content ideation sessions, increasing audience interaction and positive sentiment.
Store Manager (Social Media & Customer Engagement) at Evapor
October 1, 2020 - October 15, 2025Managed and grew store social media channels, increasing customer engagement and sales. Created and implemented customer service strategies, ensuring a premium in-store and online experience. Trained and developed staff, ensuring consistency in service and brand messaging. Researched and introduced new products, adapting strategies to evolving customer preferences.
Customer Support Associate (Social Media Specialist) at Mercuryo
June 1, 2023 - PresentManaged Trustpilot and Twitter interactions, ensuring a high standard of customer service and brand reputation. Provided in-depth monthly reports analyzing customer insights, feedback trends, and platform metrics. Worked cross-functionally with internal teams to escalate and resolve key customer concerns. Successfully transitioned into the fintech/crypto space with no prior experience, earning multiple awards for excellence in customer service and problem-solving.
Social Media Performance Coach at Ocado
May 1, 2023 - October 15, 2025Led and optimized social media engagement on platforms including Twitter, Facebook, Instagram, Trustpilot, and TikTok. Developed and executed strategies to enhance brand awareness and customer experience. Provided coaching and training to improve team performance, social listening, and engagement techniques. Spearheaded content ideation sessions, increasing audience interaction and positive sentiment.
Store Manager (Social Media & Customer Engagement) at Evapor
October 1, 2020 - October 15, 2025Managed and grew store social media channels, increasing customer engagement and sales. Created and implemented customer service strategies, ensuring a premium in-store and online experience. Trained and developed staff, ensuring consistency in service and brand messaging. Researched and introduced new products, adapting strategies to evolving customer preferences.
Education
Introductory Certificate in Customer Service at Contact Centre Professional LTD, Sunderland
January 11, 2030 - September 8, 2025Level 2 Sales and Services - Merit at Teleport, Sunderland
January 11, 2030 - September 8, 2025National Certificate BTEC in Sport Development - Double Merit at St Aidans Sixth Form Centre
January 11, 2030 - September 8, 2025Introductory Certificate in Customer Service at Contact Centre Professional LTD, Sunderland
January 11, 2030 - September 8, 2025Level 2 Sales and Services at Teleport, Sunderland
January 11, 2030 - September 8, 2025National Certificate BTEC in Sport Development at St Aidans Sixth Form Centre
January 11, 2030 - September 8, 2025Introductory Certificate in Customer Service at Contact Centre Professional LTD, Sunderland
January 11, 2030 - October 15, 2025Level 2 Sales and Services - Merit at Teleport, Sunderland
January 11, 2030 - October 15, 2025National Certificate BTEC in Sport Development - Double Merit at St Aidans Sixth Form Centre
January 11, 2030 - October 15, 2025Introductory Certificate in Customer Service at City & Guilds / Contact Centre Professional LTD, Sunderland
January 11, 2030 - October 15, 2025Level 2 Sales and Services - Merit at City & Guilds – Teleport, Sunderland
January 11, 2030 - October 15, 2025National Certificate BTEC in Sport Development - Double Merit at St Aidans Sixth Form Centre
January 11, 2030 - October 15, 2025Qualifications
Introductory Certificate in Customer Service
January 11, 2030 - September 8, 2025Level 2 Sales and Services - Merit
January 11, 2030 - September 8, 2025National Certificate BTEC in Sport Development - Double Merit
January 11, 2030 - September 8, 2025Introductory Certificate in Customer Service
January 11, 2030 - September 8, 2025Level 2 Sales and Services
January 11, 2030 - September 8, 2025National Certificate BTEC in Sport Development
January 11, 2030 - September 8, 2025Introductory Certificate in Customer Service
January 11, 2030 - October 15, 2025Level 2 Sales and Services - Merit
January 11, 2030 - October 15, 2025National Certificate BTEC in Sport Development - Double Merit
January 11, 2030 - October 15, 2025Introductory Certificate in Customer Service
January 11, 2030 - October 15, 2025Level 2 Sales and Services - Merit
January 11, 2030 - October 15, 2025National Certificate BTEC in Sport Development - Double Merit
January 11, 2030 - October 15, 2025Industry Experience
Media & Entertainment, Financial Services, Software & Internet, Retail, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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