Available to hire
Hi, I’m Tonya Raies, a seasoned instructional designer and technical writer with 15+ years of experience creating adult learning programs that drive business results. I’m proficient with rapid development tools such as Adobe Captivate, Articulate Storyline, Camtasia Studio, and Lectora, and I excel at turning complex topics into engaging, accessible training for diverse audiences.
I’ve led design and development initiatives across manufacturing and corporate settings, collaborating with SMEs to document standards, build web-based modules, and measure training impact. I’m committed to integrity, strong collaboration, and using the right mix of media to support both learners and organizational goals.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Sr. Instructional Designer at Lincoln Electric
October 1, 2024 - September 8, 2025Developed a system to create, communicate, and manage standards of operation for Euclid & Mentor Process Engineering Consumable facilities. Documented existing standards using text, pictures, and videos; developed new templates and a controlled process for modifying standards; designed web-based training modules, manuals, and workshops aligned to company objectives; collaborated with department heads to identify training needs and skill gaps; conducted training sessions; assessed training effectiveness via feedback, tests, and performance metrics; worked with SMEs on welding and automation; documented operational processes using schematics, diagrams, and media; designed/implemented a communication strategy with Operations, MES, and IT; managed web-based training projects.
Sr. Instructional Designer at Lincoln Electric
October 1, 2024 - September 8, 2025Developed a system to create, communicate, and manage standards of operation within the Euclid & Mentor Process Engineering Consumable facilities. Documented existing standards via text, images, and videos; created new standards to establish a baseline of operation. Designed standard templates, communication and evaluation methods, and a controlled process for modifying standards. Created instructional materials including web-based training modules, manuals, e-learning modules, and workshops aligned to company objectives; collaborated with department heads to identify training needs, conducted training sessions, and evaluated program effectiveness using feedback, tests, and performance metrics. Worked with SMEs to ensure accuracy in technical areas like welding and automation, and documented operational processes for line maintenance, troubleshooting, and shift hand-off duties using schematics, diagrams, and video media. Led WBT projects and coordinated with Operations, MES, and IT to
Sr. Instructional Designer at Lincoln Electric
October 1, 2024 - September 8, 2025Led the design and implementation of a standards system for Euclid & Mentor Process Engineering Consumable facilities. Documented existing standards using text, images, and video; created new baseline operating standards where gaps existed. Built standard templates, robust communication, and evaluation methods, and established a controlled process for modifying standards. Designed instructional materials including web-based modules, manuals, e-learning modules, and workshops aligned with company objectives and employee needs. Collaborated with department heads to identify training needs and skill gaps; delivered training sessions, workshops, or seminars; assessed training effectiveness through feedback, tests, and performance metrics; iterated content accordingly. Worked closely with SMEs to ensure content accuracy in technical areas like welding and automation. Designed/developed templates to document operational processes for line maintenance, general operations, troubleshooting, mat
Sr. Instructional Designer at Lincoln Electric
October 1, 2024 - September 8, 2025Responsible for developing a system to create, communicate, and manage standards of operation within the Euclid & Mentor Process Engineering Consumable facilities. Document standards using text, pictures, and videos; develop new standards to establish a baseline of operation. Create standard templates, robust communication and evaluation methods, and a controlled process for modifying these standards. Design instructional materials including web-based training modules, manuals, e-learning modules, and workshops aligned to company objectives. Collaborate with department heads to identify training needs and skill gaps; conduct training sessions; assess effectiveness with feedback, tests, and metrics; work with SMEs to ensure accuracy in technical areas like welding and automation. Design/develop templates to document operational processes; use schematics, diagrams, written, pictorial, and video media for documentation; develop an evaluation method to determine standards adherence and pro
Training Coordinator & Instructional Designer at Good Place Holdings
August 1, 2023 - September 8, 2025Facilitated the application and engagement of the TED training system across Good Place Holdings and member organizations; identified training needs by role with System Managers; developed role-based learning paths and matrices; ensured training titles had plan summaries and made buy/build decisions for titles; designed and developed Web-Based Training; coordinated and tracked training through the LMS; collaborated with System Managers to deliver TED opportunities.
Training Coordinator & Instructional Designer at T.E.D. Good Place Holdings
August 1, 2023 - September 8, 2025Facilitated the application and engagement of the training system across Good Place Holdings and member organizations. Identified training needs by role, developed role-based learning paths, and ensured role-based training matrices. Created training plan summaries, guided build/buy decisions for training titles, designed and developed Web-Based Training courses, coordinated training titles, and built unique in-house titles. Presented training programs and managed the Good Place Holdings’ Learning Management System to track member training, engagement, and completion. Collaborated with System Managers/Leaders to ensure TED opportunities.
Training Coordinator & Instructional Designer at T.E.D.Good Place Holdings
August 1, 2023 - September 8, 2025Facilitated the application and engagement of the training system across Good Place Holdings and its member organizations to fulfill training purpose. Identified training needs by role with System Managers/Leaders; developed role-based learning paths and training matrices to ensure all roles have appropriate TED opportunities. Assisted in determining whether to buy or build training titles; designed and developed Web-Based Training (WBT) courses; coordinated and built training titles aligning with the design summary; produced in-house content in collaboration with senior leadership; presented programs using effective formats; managed the Good Place Holdings LMS to track role-based training, engagement, and completion.
Training Coordinator & Instructional Designer at T.E.D. Good Place Holdings
August 1, 2023 - September 8, 2025Facilitate application and engagement of the training system across Good Place Holdings and member organizations; identify training needs by role; develop role-based learning paths and matrices; ensure training titles include plan summaries and decide to build or buy content; design and develop Web-Based Training (WBT) courses; coordinate and build training titles; manage the Learning Management System to track member training; present training programs and ensure TED opportunities are accessible and meaningful.
Instructional Designer / Technical Writer at Sherwin-Williams
November 1, 2021 - September 8, 2025Developed a wide range of technical and end-user information products for the IT Cyber Security Team, including guides, tutorials, and Web-based help; produced clear, concise documentation for internal and external users; maintained documentation in Document360 API to ensure current content.
Instructional Designer / Technical Writer at Sherwin-Williams
November 1, 2021 - September 8, 2025Developed a wide range of technical and end-user information products for the IT Cyber Security team, including guides, tutorials, and Web-based help systems. Worked with cross-functional teams, subject matter experts, and technical support; used Document360 API to keep the library current; produced clear, concise documentation for internal and external customers.
Instructional Designer / IT Cyber Security Team at Sherwin-Williams
November 1, 2021 - September 8, 2025Developed a wide range of technical and end-user information products to support the IT Cyber Security Team, including guides, tutorials, and web-based help for software, hardware, and services. Produced clear, concise documentation for internal and external customers; collaborated with cross-functional teams and SMEs; maintained documentation via Document360 API to keep the knowledge base current.
Instructional Designer / Technical Writer at Sherwin-Williams
November 1, 2021 - September 8, 2025Developed technical and end-user information products for the IT Cyber Security team, including guides, tutorials, and web-based help. Worked with cross-functional teams and SMEs; produced documentation for software, hardware, and services. Used Document360 API to keep the library current; ensured clarity and conciseness for internal and external customers.
Instructional Designer / Talent Development Specialist at DRB Systems
January 31, 2020 - September 8, 2025Developed customer learning programs for customizable POS and tunnel control software. Worked with SMEs to identify learning needs; ensured content matched objectives; reshaped content for changing needs; continuously improved WBT through feedback and learner performance data; structured content and activities to optimize learning; created multimedia, course curricula, student guides, and training manuals; conducted research and methodology design.
Instructional Designer/ Talent Development Specialist at DRB Systems
January 1, 2020 - September 8, 2025Developed customer learning programs for customizable POS and tunnel control software; partnered with SMEs to identify learning objectives; aligned content with objectives; iterated WBT based on feedback and learner performance data; created multimedia, curricula, student guides, and training manuals; contributed to ongoing learning methodology design and 5S Lean Manufacturing and Evacuation safety initiatives.
Instructional Designer / Talent Development Specialist at DRB Systems
January 1, 2020 - September 8, 2025Developed customer learning programs for customizable POS and tunnel control software. Identified customer learning needs with SMEs, ensured content aligned to objectives, reshaped content for changing needs, and continuously improved WBT through feedback and learner performance data. Structured content and activities to optimize learning, created and tested multimedia, developed course curricula, and authored student guides and training manuals. Conducted research and methodology design; contributed to projects including 5S Lean Manufacturing implementation and Evacuation safety.
Instructional Designer / Talent Development Specialist at DRB Systems
January 1, 2020 - September 8, 2025Developed customer learning programs for customizable POS and tunnel control software for the car wash industry. Worked with SMEs to identify customer learning objectives; ensured content matched established objectives; reshaped content for changing needs; continuously improved WBT through feedback and learner performance data; structured content and activities to optimize learning; created and tested multimedia; developed course curricula; produced student guides and manuals; conducted research and applied learning methodology.
Instructional Designer - Building Codes & Standards at CSA Group
November 1, 2018 - September 8, 2025Developed commercial learning products relating to building codes and standards used across Canada and the United States; collaborated with SMEs and engineering teams to ensure accuracy and relevance.
Instructional Designer - Building Codes & Standards at CSA Group
November 1, 2018 - September 8, 2025Developed commercial learning products related to building codes and standards used across Canada and the United States. Collaborated with SMEs, field engineers, and design engineers to identify learning gaps and map training processes; designed and delivered training pilots and uploaded to LMS.
Instructional Designer - Building Codes & Standards at CSA Group
November 1, 2018 - September 8, 2025Developed commercial learning products related to building codes and standards used throughout Canada and the United States.
Instructional Designer - Building Codes & Standards at CSA Group
November 1, 2018 - September 8, 2025Developed commercial learning products related to building codes and standards used in Canada and the United States.
Instructional Designer/Corporate Trainer at Dominion East Ohio Gas
December 31, 2014 - September 8, 2025Designed and developed Leader Led and Web Based Training including New Employee Training and Safety (OSHA), PPE, Engineering Field Notes, and proprietary software (GIS, GPS); worked with Engineering SMEs to identify learning gaps and map training; delivered classroom sessions and uploaded content to LMS/Intranet.
Instructional Designer/Corporate Trainer at Dominion East Ohio Gas
December 31, 2014 - September 8, 2025Designed and developed training content including New Employee Training, OSHA policies and procedures, PPE, Engineering Field Notes, and proprietary software (GIS, GPS, Land Survey). Worked with SMEs to identify learning gaps and mapped training processes; delivered via LMS or classroom workshops.
Instructional Designer/Corporate Trainer at Dominion East Ohio Gas
December 31, 2014 - September 8, 2025Designed and developed instructor-led and Web-Based Training content, including New Employee Training, OSHA/Safety policies, PPE, Engineering Field Notes, proprietary software (GIS, GPS, Land Survey), and company procedures. Collaborated with SMEs, Field Engineers, and Gas Main Design Engineers to identify learning gaps and map training processes; uploaded content to LMS for intranet or classroom delivery.
Instructional Designer/Corporate Trainer at Dominion East Ohio Gas
December 31, 2014 - September 8, 2025Designed and developed learning content including New Employee Training, OSHA policies and procedures, PPE, Engineering Field Notes, and proprietary software (GIS, GPS). Collaborated with SMEs and engineers to identify learning gaps and mapped training; uploaded content to LMS for intranet or classroom delivery.
Education
Certificate of Completion, Microsoft Office Refresher (Windows 8.1) at University of Akron (Continued Education)
January 1, 2013 - January 1, 2013Adobe Flash Certificate of Completion at University of Akron (Continued Education)
January 1, 2009 - January 1, 2009Adobe InDesign Certificate of Completion at University of Akron (Continued Education)
January 1, 2006 - January 1, 2006HTML, SQL & Databases at University of Akron (Continued Education)
January 1, 2006 - January 1, 2006Train the Trainer at University of Akron (Continued Education)
January 1, 2005 - January 1, 2005Bachelor in Communication and Media Studies at The University of Akron
January 1, 2007 - January 1, 2007Certificate of Completion - Microsoft Office Refresher (Windows 8.1) at University of Akron (Continued Education)
January 1, 2013 - January 1, 2013Adobe Flash Certificate of Completion at University of Akron (Continued Education)
January 1, 2009 - January 1, 2009Communication and Media Studies at The University of Akron
January 1, 2007 - January 1, 2007Adobe InDesign Certificate of Completion at University of Akron (Continued Education)
January 1, 2006 - January 1, 2006HTML, SQL & Databases at University of Akron
January 1, 2006 - January 1, 2006Effective Writing at University of Akron (Continued Education)
January 1, 2004 - January 1, 2004Industrial Construction and Engineering/Heavy and Highway at Ohio Operating Engineers
January 1, 1989 - January 1, 2019Safety at Unacademy
January 1, 2020 - January 1, 2020Certificate of Completion - Microsoft Office Refresher (Windows 8.1) at University of Akron
January 1, 2013 - January 1, 2013Adobe Flash Certificate of Completion at University of Akron
January 1, 2009 - January 1, 2009Communication and Media Studies at The University of Akron
January 1, 2007 - January 1, 2007Adobe InDesign Certificate of Completion at University of Akron
January 1, 2006 - January 1, 2006HTML, SQL & Databases at University of Akron
January 1, 2006 - January 1, 2006Train the Trainer at University of Akron (Continued Education)
January 1, 2005 - September 8, 2025Effective Writing at University of Akron (Continued Education)
January 1, 2004 - September 8, 2025Construction Engineering Technology (Industrial Construction and Engineering/ Heavy and Highway) at Ohio Operating Engineers
January 1, 1989 - January 1, 2019Certificate of Completion at University of Akron (Continued Education)
January 1, 2013 - January 1, 2013Educational/Instructional Technology at University of Akron (Continued Education)
January 1, 2017 - January 1, 2017Cloud Computing at University of Akron (Continued Education)
January 1, 2015 - January 1, 2015Certificate of Completion at University of Akron (Continued Education)
January 1, 2009 - January 1, 2009Certificate of Completion at University of Akron (Continued Education)
January 1, 2007 - January 1, 2007Certificate of Completion at University of Akron (Continued Education)
January 1, 2006 - January 1, 2006Train the Trainer at University of Akron (Continued Education)
January 1, 2005 - September 8, 2025Effective Writing at University of Akron (Continued Education)
January 1, 2004 - September 8, 2025B.A. in Communication and Media Studies at The University of Akron
January 1, 2007 - January 1, 2007Industrial Construction and Engineering/ Heavy and Highway at Ohio Operating Engineers Construction Engineering Technology
January 1, 1989 - January 1, 2019Safety at Unacademy
January 1, 2020 - January 1, 2020Hazmat - Confined Spaces at Ohio Operating Engineers Local #18
July 1, 1989 - July 1, 2000Qualifications
Hazmat - Confined Spaces
July 1, 1989 - July 1, 2000Ohio Operating Engineers Local #18
July 1, 1989 - July 1, 2019Unacademy Safety (Online Course)
January 1, 2020 - December 31, 2020Educational/Instructional Technology
January 1, 2017 - January 1, 2017Webinar - ATD Association for Talent Development
January 1, 2015 - January 1, 2015Adobe Presenter
January 1, 2007 - January 1, 2007Train the Trainer
January 1, 2005 - September 8, 2025Hazmat - Confined Spaces - Ohio Operating Engineers - Local #18
July 1, 1989 - July 1, 2000Safety
January 1, 2020 - January 1, 2020Train the Trainer
January 1, 2005 - September 8, 2025Adobe Presenter
January 1, 2007 - January 1, 2007Educational/Instructional Technology
January 1, 2017 - January 1, 2017Webinar - ATD Association for Talent Development
January 1, 2015 - January 1, 2015Adobe Presenter
January 1, 2007 - January 1, 2007Safety
January 1, 2020 - September 8, 2025Hazmat - Confined Spaces
July 1, 1989 - July 1, 2000Hazmat - Confined Spaces
July 1, 1989 - July 1, 2000Safety Certification
January 1, 2020 - September 8, 2025Industry Experience
Education, Software & Internet, Manufacturing, Professional Services, Media & Entertainment, Energy & Utilities
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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