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Results-driven IT professional with extensive experience leading technology initiatives, delivering complex projects, and collaborating with cross-functional teams to achieve business objectives. Skilled in project and program management, Agile delivery, stakeholder engagement, process improvement, and technology implementation. Recognized for strong leadership, effective communication, and the ability to solve complex problems while delivering high-quality results. Passionate about leveraging technology to improve operational efficiency and create exceptional user experiences.…Results-driven IT professional with extensive experience leading technology initiatives, delivering complex projects, and collaborating with cross-functional teams to achieve business objectives. Skilled in project and program management, Agile delivery, stakeholder engagement, process improvement, and technology implementation. Recognized for strong leadership, effective communication, and the ability to solve complex problems while delivering high-quality results. Passionate about leveraging technology to improve operational efficiency and create exceptional user experiences.

Saeun MeduOyesen

App Developer, Full Stack Developer, Web Developer, +7

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Results-driven IT professional with extensive experience leading technology initiatives, delivering complex projects, and collaborating with cross-functional teams to achieve business objectives. Skilled in project and program management, Agile delivery, stakeholder engagement, process improvement, and technology implementation. Recognized for strong leadership, effective communication, and the ability to solve complex problems while delivering high-quality results. Passionate about leveraging technology to improve operational efficiency and create exceptional user experiences.…Results-driven IT professional with extensive experience leading technology initiatives, delivering complex projects, and collaborating with cross-functional teams to achieve business objectives. Skilled in project and program management, Agile delivery, stakeholder engagement, process improvement, and technology implementation. Recognized for strong leadership, effective communication, and the ability to solve complex problems while delivering high-quality results. Passionate about leveraging technology to improve operational efficiency and create exceptional user experiences.

Next availability:

August 1, 2026

Saint John, Canada

Results-driven IT professional with extensive experience leading technology initiatives, delivering complex projects, and collaborating with cross-functional teams to achieve business objectives. Skilled in project and program management, Agile delivery, stakeholder engagement, process improvement, and technology implementation. Recognized for strong leadership, effective communication, and the ability to solve complex problems while delivering high-quality results. Passionate about leveraging technology to improve operational efficiency and create exceptional user experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Technical Support Specialist at Smiley Foods and Stores

January 1, 2025 - January 1, 2026

Provided frontline support for business-critical infrastructure including POS systems, printers, workstations, Microsoft 365 services, user accounts, and network-connected devices across multiple store operations. Diagnosed and resolved TCP/IP connectivity issues, wireless disruptions, workstation communication failures, and peripheral device outages to maintain operational continuity. Administered Active Directory user accounts, passwords, access provisioning, and endpoint configuration; coordinated hardware replacements and software upgrades with vendors; maintained technical documentation and asset inventories.

Mobile App Development Intern at Centennial College

January 1, 2024 - January 1, 2025

Developed enterprise mobile applications integrating cloud services, REST APIs, secure authentication, and backend infrastructure. Worked with development and infrastructure teams to troubleshoot application connectivity, network communications, and cloud-hosted services. Participated in testing, deployment, monitoring, and production support within Agile delivery environments. Collaborated with cross-functional teams to improve application performance, reliability, and user experience.

Technical Support Engineer at First City Monument Bank

January 1, 2019 - January 1, 2023

Supported enterprise network infrastructure and mission-critical applications across multiple locations. Participated in a major network modernization initiative that improved performance by 50% and reduced downtime by 25%. Supported Cisco routing and switching, LAN/WAN connectivity, DNS, DHCP, VPN access, and wireless services. Monitored network performance and utilization, analyzed root causes with packet analysis, and contributed to security policy reviews with information security teams.

Technical Support Engineer at FCMB (First City Monument Bank)

January 1, 2019 - Present

Managed a network infrastructure upgrade, achieving 50% performance improvement and reducing downtime by 25%. Delivered expert-level support, resolving technical issues with a 95% customer satisfaction rate.

Junior IT Support Engineer at Bank of Industry

January 1, 2017 - January 1, 2019

Provided technical support for desktops, servers, business applications, printers, and network-connected devices. Assisted with network monitoring, infrastructure maintenance, software deployments, hardware installations, OS upgrades, and endpoint management. Collaborated with vendors to coordinate maintenance and service improvements, and implemented proactive monitoring to reduce incidents and respond faster to critical issues.

IT Support Intern at Adold Engineering Company Limited

January 1, 2015 - December 31, 2015

Supported 500+ users across hardware, software, network connectivity, and infrastructure-related issues. Assisted with workstation deployments, network device installations, software rollouts, and documentation. Troubleshot desktop, printer, connectivity, and application issues while maintaining a high first-contact resolution rate.

IT Support Intern at Bank of Industry Limited

December 31, 2014 - Present

Provided technical support to over 500 users, resolving hardware and software issues with a 90% first-call resolution rate. Identified recurring technical issues, reducing support tickets by 30% through effective root cause analysis and solutions.

Education

Postgraduate Degree in Mobile Application Development at Centennial College

January 11, 2030 - April 1, 2025

Bachelor of Science in Computer Science at Ecole Professionnelle Specialisee-La Cite Universite

June 3, 2013 - July 28, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Government, Financial Services, Telecommunications, Computers & Electronics, Retail, Other