Hi, I’m Daniel Padayao. I’m a detail-oriented and tech-savvy professional with 5+ years of BPO experience in customer service, email/chat support, and content moderation. I excel at identifying issues, maintaining accurate records, and delivering reliable virtual support with empathy and clarity. I’m proficient with Microsoft Office, Google Workspace, CRM tools, and content platforms, and I bring proactive thinking, strong communication, and process-driven excellence to remote roles.…

Daniel Padayao

Hi, I’m Daniel Padayao. I’m a detail-oriented and tech-savvy professional with 5+ years of BPO experience in customer service, email/chat support, and content moderation. I excel at identifying issues, maintaining accurate records, and delivering reliable virtual support with empathy and clarity. I’m proficient with Microsoft Office, Google Workspace, CRM tools, and content platforms, and I bring proactive thinking, strong communication, and process-driven excellence to remote roles.…

Available to hire

Hi, I’m Daniel Padayao. I’m a detail-oriented and tech-savvy professional with 5+ years of BPO experience in customer service, email/chat support, and content moderation. I excel at identifying issues, maintaining accurate records, and delivering reliable virtual support with empathy and clarity.

I’m proficient with Microsoft Office, Google Workspace, CRM tools, and content platforms, and I bring proactive thinking, strong communication, and process-driven excellence to remote roles.

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Skills

Experience Level

Language

Tagalog
Fluent
English
Advanced

Work Experience

Customer Service Advocate at TaskUs Inc.
December 31, 2024 - October 5, 2025
Assisted customers with order tracking, cancellations, and refund requests through clear and empathic communication. Ensured accurate documentation of case progress and resolutions in CRM systems.
Customer Service Advocate at TaskUs Inc.
December 31, 2024 - September 9, 2025
Assisted customers with order tracking, cancellations, and refund requests through clear and empathetic communication. Ensured accurate documentation of case progress and resolutions in CRM systems.
Customer Service Advocate at TaskUs Inc.
December 31, 2024 - September 9, 2025
Assisted customers with order tracking, cancellations, and refund requests through clear and empathetic communication. Ensured accurate documentation of case progress and resolutions in CRM systems.
Customer Service Representative at Alorica Inc.
December 31, 2020 - October 5, 2025
Demonstrated strong product knowledge and adaptability in handling a wide range of customer scenarios. Supported customers with billing concerns, including payment arrangements, disputes, and account adjustments.
Customer Service Representative at Alorica Inc.
December 31, 2020 - September 9, 2025
Supported customers with billing concerns, including payment arrangements, disputes, and account adjustments.
Customer Service Representative at Alorica Inc.
December 31, 2020 - September 9, 2025
Provided customer support in a high-volume environment, handling billing concerns, complaints, and account adjustments.
Customer Service Representative at Alorica Inc.
December 31, 2020 - September 9, 2025
Resolved billing concerns, including payment arrangements, disputes, and account adjustments; maintained accurate documentation of customer interactions and transactions.
Content Moderator at TaskUs Inc.
January 1, 2020 - Present
Identified and escalated sensitive or high-risk material using sound judgment and discretion. Demonstrated strong attention to detail, critical thinking, and decision-making under pressure.
Content Moderator at TaskUs Inc.
January 1, 2020 - Present
Identified and escalated sensitive or high-risk material using sound judgement and discretion. Demonstrated strong attention to detail, critical thinking, and decision-making under pressure. Proficient in CRM tools, data entry, and maintaining accurate case documentation.
Content Moderator at TaskUs Inc.
January 1, 2020 - Present
Identified and escalated sensitive or high-risk material using sound judgment and discretion.
Customer Service Representative at Alorica Inc.
January 1, 2020 - September 9, 2025
Assisted customers with order tracking, cancellations, and refund requests through clear and empathetic communication. Ensured accurate documentation of case progress and resolutions in CRM systems.

Education

Bachelor of Science in Information Technology at Northwestern Mindanao State College of Science and Technology
January 1, 2014 - January 1, 2018
Bachelor of Science in Information Technology at Northwestern Mindanao State College of Science and Technology
January 1, 2014 - December 31, 2018
High School Diploma at Montonal National High School, Ozamiz City
January 1, 2011 - December 31, 2014
Bachelor of Science in Information Technology at Northwestern Mindanao State College of Science and Technology
January 1, 2014 - January 1, 2018
Bachelor of Science in Information Technology at Northwestern Mindanao State College of Science and Technology
January 1, 2014 - January 1, 2018
Bachelor of Science in Information Technology at Northwestern Mindanao State College of Science and Technology
January 1, 2014 - January 1, 2018

Qualifications

High School Diploma
January 1, 2011 - January 1, 2014
Senior High School
January 1, 2011 - January 1, 2014
High School
January 1, 2011 - January 1, 2014

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Consumer Goods, Other

Skills

Experience Level