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I am a service-oriented Systems Support Engineer with over 10 years of experience in IT support, focusing on Microsoft 365 deployments, Azure administration, and MSP-level service delivery. I am an excellent communicator who works well with people at all levels and thrives in both team-based and independent settings. I look forward to advancing my career as a Systems Engineer in an MSP environment, expanding my skillset across a variety of technologies to help organizations achieve their goals.…I am a service-oriented Systems Support Engineer with over 10 years of experience in IT support, focusing on Microsoft 365 deployments, Azure administration, and MSP-level service delivery. I am an excellent communicator who works well with people at all levels and thrives in both team-based and independent settings. I look forward to advancing my career as a Systems Engineer in an MSP environment, expanding my skillset across a variety of technologies to help organizations achieve their goals.

Anodiwanashe Gianna Matenga

Full Stack Developer, DevOps Developer, Cloud Developer, +2

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I am a service-oriented Systems Support Engineer with over 10 years of experience in IT support, focusing on Microsoft 365 deployments, Azure administration, and MSP-level service delivery. I am an excellent communicator who works well with people at all levels and thrives in both team-based and independent settings. I look forward to advancing my career as a Systems Engineer in an MSP environment, expanding my skillset across a variety of technologies to help organizations achieve their goals.…I am a service-oriented Systems Support Engineer with over 10 years of experience in IT support, focusing on Microsoft 365 deployments, Azure administration, and MSP-level service delivery. I am an excellent communicator who works well with people at all levels and thrives in both team-based and independent settings. I look forward to advancing my career as a Systems Engineer in an MSP environment, expanding my skillset across a variety of technologies to help organizations achieve their goals.

Available to hire

I am a service-oriented Systems Support Engineer with over 10 years of experience in IT support, focusing on Microsoft 365 deployments, Azure administration, and MSP-level service delivery.

I am an excellent communicator who works well with people at all levels and thrives in both team-based and independent settings. I look forward to advancing my career as a Systems Engineer in an MSP environment, expanding my skillset across a variety of technologies to help organizations achieve their goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Systems Support Analyst - Remote at Mokshtech Private Limited

May 1, 2023 - Present

Handling incoming requests to the Service Desk via telephone, e-mail, chat and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs. Prioritising incidents, service requests and problems; identifying and becoming proficient with appropriate software and hardware; working as part of a closely knit team of Service Delivery; creating and managing support requests to 3rd party vendors; documenting and updating all support activities on tickets; providing high levels of customer service to internal and external stakeholders; contributing to the continuous improvement of the Service Desk.

Systems Support Analyst - Remote at Mokshtech Private Limited

May 1, 2023 - Present

Handle incoming requests to the Service Desk via telephone, e-mail, chat and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs. Prioritize incidents, service requests and problems; identify and become proficient with appropriate software and hardware used by the organisation and clients; work as part of a closely knit team; create and manage support requests to 3rd party vendors and follow through to resolution; document all support activities on tickets; provide high levels of customer service; contribute to the continuous improvement of the Service Desk.

Systems Engineer at Accelerit Technologies (South Africa) -ISP

September 30, 2022 - September 9, 2025

Install, configure, administer, and support 15+ Linux and Windows servers hosted on Citrix and VMware platforms to ensure business efficiency and the highest levels of infrastructure availability. Led the installation and configuration of the Zabbix monitoring system and its integration to Microsoft Teams, resulting in a proactive approach to incident handling and greater network visibility, increasing efficiency on the support desk by over 75%. Resource person for setting up Office 365 apps, Email, SharePoint, OneDrive, and Microsoft Teams for the in-house team. Development of documentation regarding systems installed, maintenance activities, patching, application upgrades and updating technical documents and procedures.

Systems Engineer at Accelerit Technologies (South Africa) - ISP

September 30, 2022 - September 9, 2025

Install, configure, administer, and support 15+ Linux and Windows servers hosted on Citrix and VMware platforms; led the installation and configuration of the Zabbix monitoring system and its integration to Microsoft Teams; resource for setting up Office 365 apps, Email, Sharepoint, OneDrive, and Microsoft Teams for the in-house team; developed documentation regarding systems installed, maintenance activities, patching, application upgrades and updating technical documents and procedures.

Junior Systems Administrator at Dandemutande Private Limited (Zimbabwe) -ISP

June 30, 2020 - September 9, 2025

Install, configure, and administer Linux systems for both on-prem and cloud servers, managing backups, process control, application installation, disk management, patching, upgrades, and performance tuning. Spearheaded the company’s migration to Office 365 from solution architecture to implementation and this increased company productivity by over 75%. Administering Microsoft 365 tasks for the company’s corporate client base; managing identities, security, reporting, compliance, and supporting technologies. Architect and design IT solutions for hybrid cloud adoption; email migrations, DNS setups, and identity management. Collaborate with vendors, outsourcers, and contractors to secure software products and support services.

Jr. Systems Administrator at Dandemutande Private Limited (Zimbabwe) -ISP

June 30, 2020 - September 9, 2025

Install, configure, and administer Linux systems for both on-prem and cloud servers; manage backups, process control, application installation, disk management, patching, upgrades, and performance tuning; spearheaded the company’s migration to Office 365; administer Microsoft 365 tasks for corporate client base; managing identities, security, reporting, compliance, and supporting technologies; architect IT solutions for hybrid cloud adoption; email migrations, DNS setups, and identity management; collaborate with vendors, outsourcers, and contractors to secure software products and support services.

Customer Support Engineer at Africaonline Private Limited (Zimbabwe) -ISP

May 31, 2015 - September 9, 2025

Maintaining first-class customer support through chat, telephone, emails, and ticket centre. Supporting customer networks; installing, configuring, and troubleshooting routers, firewalls, proxy servers, and email servers. Managing the internal helpdesk ticket centre; provide in-house end-user support for all workstations; Windows OS deployments, software setups, network connectivity, antivirus software installation, email accounts setup, printers, and password management.

Customer Support Engineer at Africaonline Private Limited (Zimbabwe) - ISP

May 31, 2015 - September 9, 2025

Maintained first-class customer support through chat, telephone, emails, and ticket centre; supported customer networks including routers, firewalls, proxy servers, and email servers; managed the internal helpdesk ticket centre; provided in-house end-user support for all workstations; Windows OS deployments, software setups, network connectivity, antivirus software installation, email accounts setup, printers, and password management.