I am Ilanna S. Mandel, a learning strategist and instructional designer with over 10 years designing scalable instructional solutions for healthcare, education, and digital startups. I design eLearning, in-person, and blended learning solutions, and I am proficient in synchronous and asynchronous formats. I specialize in using Articulate Storyline and Rise to create engaging learning experiences. I partner with cross-functional teams across healthcare, education, and corporate sectors to deliver learner-centered content that boosts retention and performance. Highlights include leading a 13-year partnership at Sober Systems to develop 40+ NAADAC-certified recovery coach programs, increasing user engagement at ReadyBe Digital Health App, and revamping sales training for Volkswagen UK and BMW US to improve productivity and customer satisfaction.…

Ilanna S. Mandel, M.A.

I am Ilanna S. Mandel, a learning strategist and instructional designer with over 10 years designing scalable instructional solutions for healthcare, education, and digital startups. I design eLearning, in-person, and blended learning solutions, and I am proficient in synchronous and asynchronous formats. I specialize in using Articulate Storyline and Rise to create engaging learning experiences. I partner with cross-functional teams across healthcare, education, and corporate sectors to deliver learner-centered content that boosts retention and performance. Highlights include leading a 13-year partnership at Sober Systems to develop 40+ NAADAC-certified recovery coach programs, increasing user engagement at ReadyBe Digital Health App, and revamping sales training for Volkswagen UK and BMW US to improve productivity and customer satisfaction.…

Available to hire

I am Ilanna S. Mandel, a learning strategist and instructional designer with over 10 years designing scalable instructional solutions for healthcare, education, and digital startups. I design eLearning, in-person, and blended learning solutions, and I am proficient in synchronous and asynchronous formats. I specialize in using Articulate Storyline and Rise to create engaging learning experiences.

I partner with cross-functional teams across healthcare, education, and corporate sectors to deliver learner-centered content that boosts retention and performance. Highlights include leading a 13-year partnership at Sober Systems to develop 40+ NAADAC-certified recovery coach programs, increasing user engagement at ReadyBe Digital Health App, and revamping sales training for Volkswagen UK and BMW US to improve productivity and customer satisfaction.

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Skills

Experience Level

Language

English
Fluent

Work Experience

UX and Lead Instructional Designer at ReadyBe Digital Health App
January 1, 2020 - January 1, 2025
Defined content strategy across multiple platforms, increasing engagement by 50%. Designed, implemented, and monitored user surveys with an 89% approval rating. Created a social media marketing strategy and an accompanying eLearning course.
Instructional Designer at BMW U.S.
January 1, 2019 - January 1, 2019
Redesigned the company’s interactive eLearning training program to improve customer experience with sales and managerial staff across the US with a success rate of 75%.
Instructional Designer at Volkswagen U.K.
January 1, 2019 - January 1, 2019
Revamped sales training curriculum and leadership manuals for digital delivery, resulting in a 27% increase in sales team productivity and a 33% improvement in customer satisfaction scores within six months.
Instructional Designer at The Addictions Academy
January 1, 2018 - January 1, 2018
Translated raw content into structured modules using adult learning principles; designed scenario-based activities, drag-and-drop exercises, and branching logic to boost learner engagement. Created a 25-question MCQ quiz per module; ensured alignment with financial industry standards and leadership development in regulated environments; designed instructor and participant manuals.
Instructional Designer at CCPC Global
January 1, 2017 - January 1, 2017
Researched, wrote, and designed clinical guidelines on 'Hand Health: Post-COVID Protocols for Hospitals in Ontario' to support frontline healthcare professionals.
Instructional Designer at Private Client – Carol Soares, M.S.W.
January 1, 2017 - January 1, 2017
Researched, wrote, and designed a training manual on 'Understanding Domestic Abuse Among Immigrant Women in Canada' for social workers and mental health counselors.
Instructional Designer at Centre for Addiction and Mental Health
January 1, 2016 - January 1, 2016
Authored and designed an interactive eLearning program to train Mental Health Counsellors for women coping with domestic violence; emphasized reflexive and scenario-based exercises; expanded knowledgebase and skill levels.
Instructional Designer at APass Education
January 1, 2013 - January 1, 2015
Scripted 90 eLearning videos (live action and animation) for Grades 10–11, aligned with Florida state and national curricular standards; designed STEM modules on engineering and prototype design.
Lead Instructional Designer at Sober Systems
January 1, 2012 - January 1, 2025
Led development of 40+ NAADAC-certified recovery coach programs through a 13-year partnership; authored instructional content and applied targeted design strategies to boost learner retention and performance.
Content Writer at Sober Systems
January 9, 2010 - September 20, 2025
Cultivated a 15 year relationship with wellness and recovery expert, Dr. Harold Jonas. Crafted content for websites, eLearning modules, and client savvy articles.

Education

Master of Arts at University of California, Berkeley
September 9, 2025 - September 9, 2025
Specialized Honours B.A. at York University, Toronto
January 11, 2030 - December 7, 2025
M.A., Adult Education and Training at University of California, Berkeley
January 11, 2030 - December 7, 2025
Rehabilitation Counselling (200 hours) at Dean Powers and Associates, Vancouver, B.C.
January 1, 2000 - December 7, 2025

Qualifications

Post-Graduate Training: AI in Learning Design
January 1, 2020 - December 7, 2025
UX Strategy for Learning Platforms
January 1, 2017 - December 7, 2025
Remote Facilitation & Engagement
January 1, 2012 - December 7, 2025
Rehabilitation Counselling Training (200 hours)
January 1, 2000 - December 7, 2025
AI in Learning Design – Post-Graduate Training
January 1, 2020 - December 7, 2025
UX Strategy for Learning Platforms
January 1, 2017 - December 7, 2025
Remote Facilitation & Engagement
January 1, 2012 - December 7, 2025

Industry Experience

Healthcare, Education, Professional Services, Manufacturing, Software & Internet, Non-Profit Organization

Skills

Experience Level

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