Ilanna S. Mandel, M.A.
I am Ilanna S. Mandel, a learning strategist and instructional designer with over 10 years designing scalable instructional solutions for healthcare, education, and digital startups.
About
I am Ilanna S. Mandel, a learning strategist and instructional designer with over 10 years designing scalable instructional solutions for healthcare, education, and digital startups. I design eLearning, in-person, and blended learning solutions, and I am proficient in synchronous and asynchronous formats. I specialize in using Articulate Storyline and Rise to create engaging learning experiences.
I partner with cross-functional teams across healthcare, education, and corporate sectors to deliver learner-centered content that boosts retention and performance. Highlights include leading a 13-year partnership at Sober Systems to develop 40+ NAADAC-certified recovery coach programs, increasing user engagement at ReadyBe Digital Health App, and revamping sales training for Volkswagen UK and BMW US to improve productivity and customer satisfaction.
- 15 years' experience
- Joined September 2025
Skills· 37
- Microsoft Office
LinkedIn- Script
Google Drive- Sharepoint
- Elearning
- Dropbox
- Presentation Design
- Short Film
- Slack Workflow
- Articulate Storyline
- App Design
- AI Chatbot
- Stem
- Microsoft Powerpoint
- Microsoft Word
- Pitch Deck
Audacity- Poster
- Brochure
- Corporate Video
Adobe Photoshop- Adobe Captivate
adobe acrobat pro
Adobe Illustrator- Product Video
- Camtasia
WordPress
Facebook Ads- Copywriting
- Microsoft Excel
Adobe Premiere Pro- Adobe After Effects
- SEO Copywriting
Canva
HubSpot
Jira
Languages
- EnglishFluent
Industry experience
- Healthcare
- Education
- Professional Services
- Manufacturing
- Software & Internet
- Non-Profit Organization
Work experience· 10 roles
Defined content strategy across multiple platforms, increasing engagement by 50%. Designed, implemented, and monitored user surveys with an 89% approval rating. Created a social media marketing strategy and an accompanying eLearning course.
Redesigned the company’s interactive eLearning training program to improve customer experience with sales and managerial staff across the US with a success rate of 75%.
Revamped sales training curriculum and leadership manuals for digital delivery, resulting in a 27% increase in sales team productivity and a 33% improvement in customer satisfaction scores within six months.
Education
Certifications and awards· 7
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