Available to hire
Hi there! I’m a results-driven IT support and digital marketing professional with 4+ years of hands-on experience in IT systems support, digital strategy, and technical troubleshooting. I excel at turning complex technical challenges into actionable, success-focused solutions.
From optimizing network infrastructure and PABX systems to delivering targeted ad campaigns and SEO improvements, I thrive in fast-paced environments and enjoy working cross-functionally to boost engagement, online visibility, and business growth.
Skills
Work Experience
Digital Marketing Executive & IT Support at RIDEWARE TECHNOLOGIES EST
July 1, 2025 - September 10, 2025Led cross-functional digital transformation at Rideware Technologies: launched targeted Google Ads and Meta campaigns, boosting website traffic by 40% and lead conversions by 25%; improved on-page SEO. Reduced system downtime by 30% via proactive IT troubleshooting, server maintenance, and user support. Integrated GA4 and Google Tag Manager to track user behavior and refine campaigns, increasing engagement by 18%. Supervised a team of 4 marketing and IT professionals in a project including website revamp and IT infrastructure upgrade, enhancing online visibility and operational efficiency.
IT Technician at AL HAYAT COMPUTER
January 1, 2025 - September 10, 2025Optimized hardware and software troubleshooting workflows, reducing average resolution time by 35% and improving client service satisfaction. Prepared network audit and maintenance documentation in compliance with UAE IT infrastructure and cybersecurity regulations, ensuring adherence to local standards. Trained and supervised a team of 2 junior technicians, improving overall team productivity and first-call resolution rate by 25%. Provided technical support for desktops, printers, LAN/WAN setups, and POS systems, supporting over 100 clients across government and private sectors. Installed and configured operating systems, antivirus tools, and backup systems, ensuring 99.9% uptime for mission-critical operations.
Education
Diploma in Computer Hardware Engineering at State Board of Technical Education, India
January 1, 2018 - September 10, 2025Qualifications
Computer Networks
January 11, 2030 - September 10, 2025Programming
January 11, 2030 - September 10, 2025Object Oriented Programming
January 11, 2030 - September 10, 2025Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Telecommunications
Skills
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