Available to hire
I am a highly experienced customer relations, business development and legal manager with a proven track record of delivering value across sales, contracts and client management in the UK and internationally. I excel at building strong relationships, coordinating cross-functional teams and driving process improvements to meet client needs and business objectives.
I am bilingual in English and Russian, comfortable working independently or as part of a team, and I bring a high level of organization, discipline and communication to every challenge. My legal and commercial background underpins a pragmatic, solution-focused approach to growth and service delivery.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Russian
Fluent
English
Advanced
Work Experience
Claims Processing Specialist (Smart contract) at Conduent
January 1, 2021 - PresentReview submitted claims and orders; cross-check with existing cases in the system; obtain and verify information; resolve invoice discrepancies with providers; process claims per procedures and SLAs; support process analysis and improvements; collaborate to meet deadlines; share knowledge to improve performance; handle inquiries via email/phone.
Customer Experience Associate (Google contract) at Conduent
January 1, 2021 - PresentAssist customers with mobile/desktop issues, payments, hardware and accounts; provide support via phone, chat and email for Android apps in Russian; investigate requests and resolve in i18n contexts; work with client systems and databases; maintain high quality standards.
Senior Business Development Specialist at Astute
January 1, 2021 - September 11, 2025International IT marketing business development, outbound calling to global prospects; lead generation and profiling; engaged with high-level decision-makers; prepared client reports; managed databases and ensured data quality; consistently achieved monthly targets.
Business Development Executive at Rainmaker Systems
January 1, 2014 - September 11, 2025Software asset management recommendations for Microsoft clients; engaged with existing customers in Russia by phone; advised on licensing positions; supported client training and licensing discussions.
Corporate Relations, Sales and Contracts Consultant at IDEAglobal
January 1, 2012 - September 11, 2025Financial markets research trials and sales; consistently exceeded monthly sales targets; closed deals of £7,000+ per month; managed accounts and business development; worked with top Russian banks including Gazprombank; generated numerous contracts.
Russian Market Researcher at BUSINESS ADVANTAGE
January 1, 2009 - September 11, 2025Fixed-term contract researching companies and contacts; conducted phone interviews with software users; identified market opportunities and supported business development activities.
Sales Executive at BRITANNICA BUSINESS SOLUTIONS
January 1, 2009 - September 11, 2025Researched and identified potential clients for trainings, conferences and seminars; sold packages primarily over the phone; developed new business opportunities and long-term client relationships.
Legal Manager at WESTMINSTER BUSINESS CONSULTANTS
January 1, 2006 - September 11, 2025Organised the legal department; advised on corporate legal matters; contributed to market research projects; supervised and coached team members; participated in business development activities.
Education
Fundamentals of Digital Marketing (Verified Certificate) at University System of Maryland
January 1, 2021 - January 1, 2021NCFE Level 2 Certificate in Creating a Business Start-up at Bournemouth and Poole College
January 1, 2021 - January 1, 2021Level 2 Certificate Equality and Diversity at Preston’s College
January 1, 2013 - January 1, 2013LLM Master of Laws – International Business Law, Company Law, International and Comparative Commercial Arbitration, International Tax Law at Queen Mary College, University of London
January 11, 2030 - January 1, 2008LLB 2.1 at University of Westminster
January 1, 2000 - January 1, 2003Foundation in Law at Holborn College
January 1, 2000 - January 1, 2000Qualifications
Fundamentals of Digital Marketing (Verified Certificate)
January 1, 2021 - January 1, 2021NCFE Level 2 Certificate in Creating a Business Start-up
January 1, 2021 - January 1, 2021Level 2 Certificate Equality and Diversity
January 1, 2013 - January 1, 2013LLM Master of Laws – International Business Law, Company Law, International and Comparative Commercial Arbitration, International Tax Law
January 11, 2030 - January 1, 2008LLB 2.1 Bachelor of Laws
January 1, 2000 - January 1, 2003Foundation in Law
January 1, 2000 - January 1, 2000Industry Experience
Professional Services, Government, Financial Services, Education, Media & Entertainment
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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