Available to hire
I am a fluent bilingual cybersecurity professional with a passion for problem solving and secure technology solutions. I bring experience with vulnerabilities, cyber threats, and security technologies, and I thrive under pressure while delivering reliable results.
I also have a strong customer-service background, with a track record of identifying client needs and turning challenges into actionable improvements. I am motivated to apply my cybersecurity training and hands-on problem solving to help organizations protect assets and streamline security operations.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
French
Fluent
English
Fluent
Work Experience
Customer Service Representative at Manulife
February 1, 2024 - September 11, 2025Handled complex client service requests at first point of contact, utilized multiple administrative systems to resolve inquiries within service standards, identified trends in client concerns, and contributed to strategy improvements to enhance the service experience.
Customer Service Representative at Manulife, Ottawa, ON
February 1, 2024 - September 11, 2025Handled increasingly complex client service requests at initial point of contact; used multiple administrative systems to resolve inquiries; identified trends in client concerns and recommended strategies to resolve issues; proposed client-centered resolutions and initiated exceptions within guidelines; contributed to improving operational processes; built strong customer relationships and maintained current with policies and processes; met productivity, accuracy and service excellence metrics.
Customer Service Representative at Manulife
February 1, 2024 - September 11, 2025Accurately handle complex client service requests at first point of contact, using multiple administrative systems to resolve inquiries within defined service standards. Proactively identify trends in client concerns and recommend strategies to resolve issues and improve the service experience. Contribute to process improvements, stay aligned with policies, and maintain high-quality service delivery.
Customer Service Representative at Manulife
February 1, 2024 - September 11, 2025Accurately and thoroughly handle increasingly complex client service requests at initial point of contact; effectively use multiple administrative systems to resolve inquiries; identify trends and provide recommendations to improve service; contribute to a collaborative team and maintain policy/process knowledge.
Customer Service Representative at Manulife
February 1, 2024 - September 11, 2025Accurately and thoroughly handle increasingly complex client service requests at initial point of contact; effectively use multiple administrative systems to resolve inquiries within service standards; identify ongoing client concerns (trends) and recommend strategies to resolve issues and improve the service experience; propose client-centered resolutions and initiate exceptions within guidelines; contribute to a collaborative team environment; keep current with company policies and procedures; meet productivity and service metrics.
Customer Service Representative at Manulife
January 1, 2024 - January 1, 2024Provided customer service to clients inquiring about their accounts and insurance eligibility. Maintained productivity, accuracy, and service excellence, and handled administrative tasks related to client files.
Overnight Stocker at Walmart
March 1, 2023 - September 11, 2025Reviewed inventory reports, unpacked and organized merchandise, updated safety and activity records, and collaborated with team leads to ensure store operations ran smoothly.
Overnight Stocker at Walmart, Ottawa, ON
March 1, 2023 - September 11, 2025Consulted inventory reports; unpacked merchandise and stocked shelves; updated activity records and followed safety precautions; collaborated with watchmen and reported to managers.
Overnight Stocker at Walmart
March 1, 2023 - September 11, 2025Managed inventory, unpacked merchandise, arranged items on shelves, updated activity records, and observed safety precautions. Collaborated with store staff to ensure accurate stock levels and efficient operations.
Overnight Stocker at Walmart
March 1, 2023 - September 11, 2025Consult inventory reports; unpack merchandise and arrange on shelves; update activity records; follow safety procedures; collaborate with store team and report issues to managers.
Overnight Stocker at Walmart
March 1, 2023 - September 11, 2025Consult inventory reports; unpack merchandise and arrange items on shelves; update activity records; uphold safety precautions; collaborate with management to ensure efficient store operations.
Problem Solver at Amazon Warehouse
January 1, 2023 - January 1, 2023Troubleshot and resolved problems associates encountered with inventory and products. Data entry of all labels and customer files.
Overnight Merchandiser at Wal-Mart
January 1, 2023 - January 1, 2023Unpacked and stocked merchandise, updated activity records, consulted inventory reports, and followed all safety protocols.
Problem Solver at Amazon Warehouse
January 1, 2023 - September 11, 2025Troubleshot and resolved inventory-related issues, including labeling, handling damaged items, and updating product expiration data; tracked problem-solving activities using Excel to ensure accuracy and timeliness.
Problem Solver at Amazon Warehouse, Barrhaven, ON
January 1, 2023 - September 11, 2025Troubleshot and resolved inventory issues, including printing ASIN labels, handling damaged products, and adding expiration dates to food and health products. Resolved issues promptly and tracked problem-solving activities using Excel.
Problem Solver at Amazon Warehouse
January 1, 2023 - September 11, 2025Troubleshot and resolved inventory issues, including printing ASIN labels, handling damaged items, and adding expiration dates to food/health products. Resolved issues in a timely manner and used Excel to track and manage problem-solving processes efficiently.
Problem Solver at Amazon Warehouse
January 1, 2023 - September 11, 2025Troubleshoot and resolve inventory issues (printing ASIN labels, handling damaged items, adding expiration dates); resolve issues promptly; use Excel to track problem-solving efforts.
Problem Solver at Amazon Warehouse, Barrhaven
January 1, 2023 - September 11, 2025Troubleshoot and resolve inventory issues, including printing ASIN labels, damaged or expired products, and adding expiration dates; resolve issues in a timely manner; use Excel to track problems efficiently and accurately.
Retail Sales Associate at Bell
September 1, 2022 - September 11, 2025Promoted and sold Bell products and services, worked toward sales targets, and built strong product knowledge to assist customers effectively.
Retail Sales Associate at Bell, Nepean, ON
September 1, 2022 - September 11, 2025Promoted Bell products and services; worked to meet/exceed store sales targets; developed strong product knowledge to assist customers.
Retail Sales Associate at Bell
September 1, 2022 - September 11, 2025Promoted Bell products and services, worked to meet/exceed sales targets, and built strong product knowledge to assist customers effectively.
Retail Sales Associate at Bell
September 1, 2022 - September 11, 2025Promoted Bell products and services; strived to exceed sales targets; built strong product knowledge to assist customers.
Retail Sales Associate at Bell, Nepean
September 1, 2022 - September 11, 2025Promoted Bell products and services; worked toward meeting and exceeding store sales targets; developed strong knowledge about products and services offered.
Retail Sales Associate at Bell
January 1, 2022 - January 1, 2022Sold and promoted Bell products and services; met and exceeded sales performance targets. Resolved customer complaints and concerns and maintained customer retention.
Retail Sales Associate at MSI
December 31, 2018 - September 11, 2025Assisted 100+ customers daily with solutions via active listening, maintained extensive product knowledge, and documented customer information for follow-up and service improvement.
Retail Sales Associate at MSI, Ottawa, ON
December 31, 2018 - September 11, 2025Assisted 100+ customers per day with solutions, maintained product knowledge, recorded customer information, handled calls via the company system, and trained new employees in data entry and customer interactions.
Retail Associate at MSI
January 1, 2018 - January 1, 2018Assisted 100+ customers per day with concerns and inquiries. Provided friendly and efficient customer service and deescalated upset and frustrated customers. Trained new employees on data entry and conflict resolution.
Retail Sales Associate at MSI
January 1, 2018 - September 11, 2025Assisted 100+ customers daily, provided solutions with active listening, maintained product knowledge, recorded customer contact information, and supported training of new employees in data entry and customer interactions.
Retail Sales Associate at MSI
January 1, 2018 - September 11, 2025Assisted 100+ customers daily with solutions, maintained product knowledge, and documented customer details for follow-up; supported training of new staff.
Retail Sales Associate at MSI
January 1, 2018 - September 11, 2025Assisted 100+ customers per day, delivering solutions with active listening to ensure customer satisfaction; maintained product knowledge; performed data entry and trained new employees.
Education
Diploma in Cyber Security Analyst at Willis College, Ottawa, ON
October 1, 2021 - February 1, 2024Diploma at Willis College, Ottawa, ON
October 1, 2021 - February 1, 2024Diploma in Cyber Security Analyst at Willis College, Ottawa, ON
October 1, 2021 - February 1, 2024Cyber Security Analyst Diploma at Willis College, Ottawa, Ontario
October 1, 2021 - February 1, 2024Cyber Security Analyst Diploma at Willis College
October 1, 2021 - February 1, 2024Cyber Security Analyst Diploma at Willis College
January 11, 2030 - January 1, 2024Qualifications
CompTIA Cyber Security Certification Pathway
October 1, 2021 - February 1, 2024Diploma in Cyber Security Analyst
October 1, 2021 - February 1, 2024CompTIA Cyber Security Certification Pathway
October 1, 2021 - September 11, 2025CompTIA A+
January 11, 2030 - September 11, 2025CompTIA Network+
January 11, 2030 - September 11, 2025Diploma in Cyber Security Analyst (Willis College)
October 1, 2021 - February 1, 2024CompTIA Cyber Security Certification Pathway
October 1, 2021 - February 1, 2024CompTIA A+
January 11, 2030 - September 11, 2025CompTIA Network+
January 11, 2030 - September 11, 2025CompTIA A+
October 1, 2021 - February 1, 2024CompTIA Network+
October 1, 2021 - February 1, 2024CompTIA Cyber Security Certification Pathway
October 1, 2021 - February 1, 2024Cyber Security Analyst Diploma
January 11, 2030 - January 1, 2024Industry Experience
Computers & Electronics, Software & Internet, Education, Professional Services, Other, Retail, Financial Services, Government
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Full Stack Developer
We have the best full stack developer experts on Twine. Hire a full stack developer in Ottawa today.