I am passionate about management and business development. I excel in operations management, customer methodology, and team dynamics. My goal is to enhance performance and productivity wherever I work. I continuously seek new challenges that allow me to apply my skills and knowledge effectively.…

Zo Todimiaratso RATOJIANAINA

I am passionate about management and business development. I excel in operations management, customer methodology, and team dynamics. My goal is to enhance performance and productivity wherever I work. I continuously seek new challenges that allow me to apply my skills and knowledge effectively.…

Available to hire

I am passionate about management and business development. I excel in operations management, customer methodology, and team dynamics. My goal is to enhance performance and productivity wherever I work. I continuously seek new challenges that allow me to apply my skills and knowledge effectively.

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Skills

Experience Level

Language

English
Advanced
French
Advanced
Malagasy
Fluent

Work Experience

Virtual Bilingual Assistant at Freelance
January 1, 2018 - September 11, 2025
Managed apartment reservations on online rental platforms (Airbnb, Booking.com, ...). Updated and maintained client data in CRM systems. Coordinated guest check-ins and check-outs. Assisted and communicated with clients via booking platforms. Observed payment processing and transaction reconciliation.
Operations Manager at Multicom SARL
January 1, 2020 - September 11, 2025
Supervised and managed all call center operations, ensuring performance. Led process optimization and implemented continuous improvement strategies. Handled administrative and organizational management of the center. Recruited, trained, and supervised teams to deliver effective customer service. Prepared performance reports and conducted analyses to improve productivity.
Business Manager & Developer at Creative Web Consulting
January 1, 2023 - September 11, 2025
Prospected and acquired new clients to expand the business portfolio. Monitored sales performance and analyzed KPIs to identify improvement. Collaborated with internal teams (marketing and operations) to maximize the effectiveness of sales campaigns.
Travel Agent & Marketing Manager at Alexandra Travel
January 1, 2018 - September 11, 2025
Designed and developed customized travel itineraries and quotations. Managed reservations and coordinated with service providers. Defined and executed marketing strategies, created visual content, and delivered client support. Organized international trade fairs to boost the company’s visibility and commercial growth.
Virtual Bilingual Assistant at Freelance 2021
January 1, 2021 - Present
Assisted clients with various tasks including translation, customer support and content creation across multiple platforms.
Web Developer at Millennium Sarl
January 1, 2021 - September 11, 2025
Contributed to the design and development of web applications, focusing on user experience and functionality.
Virtual Bilingual Assistant at Freelance
January 1, 2018 - September 14, 2025
Managed apartment reservations on online rental platforms (Airbnb, Booking.com, ...). Updated and maintained client data in CRM systems. Organized and coordinated guest check-ins and check-outs. Assisted and communicated with clients via booking platforms. Oversaw payment processing and transaction reconciliation.
Operations Manager at Multicom SARL
January 1, 2020 - September 14, 2025
Supervised and managed all call center operations, ensuring performance. Led process optimization and implemented continuous improvement strategies. Handled administrative and organizational management of the center. Recruited, trained, and supervised teams to deliver effective customer service. Prepared performance reports and conducted analysis to improve productivity.
Business Manager & Developer at Creative Web Consulting
January 1, 2023 - September 14, 2025
Prospected and acquired new clients to expand the business portfolio. Monitored sales performance and analyzed KPIs to identify improvement opportunities. Collaborated with internal teams (marketing and operations) to maximize the effectiveness of sales campaigns.
Travel Agent & Marketing Manager at Alexandra Travel
January 1, 2018 - September 14, 2025
Designed and developed customized travel itineraries and quotations. Managed reservations and coordinated with service providers. Defined and executed marketing strategies, created visual content, and delivered personalized client support. Organized and prepared international trade fairs to boost the company's visibility and commercial growth.
Virtual Bilingual Assistant at Freelance 2021
January 1, 2021 - Present
Provided virtual assistance for various clients, focusing on customer service and client relationship management.
Web Manager & Developer at EMILON SARL
January 1, 2021 - September 14, 2025
Developed and managed website contents while ensuring optimal user experience and client engagement.

Education

Bachelor's Degree at Alexandra Travel
January 1, 2019 - January 1, 2021
Bachelor's Degree in Management at ILC
January 11, 2030 - January 1, 2014
Bachelor's Degree at University of Antananarivo
January 1, 2015 - January 1, 2019

Qualifications

Baccalaureate – Science
January 11, 2030 - January 1, 2011
Bachelor's Degree in Management
January 11, 2030 - January 1, 2014
Digital Marketing Certification
January 1, 2020 - January 1, 2022
Baccalaureate – Science
January 11, 2030 - January 1, 2011
Certification in Digital Marketing
January 1, 2020 - January 1, 2022

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Education, Software & Internet

Skills

Experience Level