Available to hire
I am Misagh Zahedi, a friendly and dedicated customer service professional with experience across insurance, telecom, and retail sectors. I excel at handling high-volume inquiries, clarifying policies, and guiding customers through complex processes with patience and professionalism.
I also bring technical problem-solving skills, having designed and developed websites and digital design solutions. I am tech-savvy, detail-oriented, and committed to delivering excellent customer experiences even under pressure.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Customer Service Representative at Karafarin Insurance Company
December 31, 2022 - September 11, 2025Delivered customer support for insurance products, handling inquiries, policy clarifications, and claims assistance. Worked with multiple insurance providers to ensure accurate information and resolution for clients. Maintained detailed customer records in CRM systems, ensuring compliance with company standards. Consistently praised for professionalism, patience, and effective problem-solving during high call volumes.
Customer Service Representative at Karafarin Insurance Company
January 1, 2022 - September 11, 2025Delivered customer support for insurance products, handling inquiries, policy clarifications, and claims assistance. Collaborated with multiple providers to ensure accurate information and resolution for clients. Maintained detailed customer records in CRM systems, ensuring compliance with company standards. Recognized for professionalism, patience, and effective problem-solving during high call volumes.
Customer Service Representative at Karafarin Insurance Company
January 1, 2022 - September 11, 2025Delivered customer support for insurance products, handling inquiries, policy clarifications, and claims assistance. Worked with multiple insurance providers to ensure accurate information and resolution for clients. Maintained detailed customer records in CRM systems, ensuring compliance with company standards. Consistently praised for professionalism, patience, and effective problem-solving during high call volumes.
Customer Service Representative at Karafarin Insurance Company
January 1, 2022 - September 11, 2025Delivered customer support for insurance products, handling inquiries, policy clarifications, and claims assistance. Worked with multiple insurance providers to ensure accurate information and resolution for clients. Maintained detailed customer records in CRM systems, ensuring compliance with company standards. Consistently praised for professionalism, patience, and effective problem-solving during high call volumes.
Sales & Customer Service Manager / Web Developer at A.C.P Kish Company
December 31, 2019 - September 11, 2025Managed SIM card and modem sales in partnership with telecom providers (MCI, Irancell, Shatel, Rightel). Trained and supervised staff in customer communication, account handling, and sales processes. Resolved customer issues including account access, service troubleshooting, and billing inquiries. Designed and maintained WordPress websites, improving company visibility and customer engagement.
Sales & Customer Service Manager / Web Developer at A.C.P Kish Company
January 1, 2019 - September 11, 2025Managed SIM card and modem sales in partnership with telecom providers (MCI, Irancell, Shatel, Rightel). Trained and supervised staff in customer communication, account handling, and sales processes. Resolved customer issues including account access, service troubleshooting, and billing inquiries. Designed and maintained WordPress websites, improving company visibility and customer engagement.
Sales & Customer Service Manager / Web Developer at A.C.P Kish Company
January 1, 2019 - September 11, 2025Managed sim card and modem sales in partnership with telecom providers (MCI, Irancell, Shatel, Rightel). Trained and supervised staff in customer communication, account handling, and sales processes. Resolved customer issues including account access, service troubleshooting, and billing inquiries. Designed and maintained WordPress websites, improving company visibility and customer engagement.
Sales & Customer Service Manager / Web Developer at A.C.P Kish Company
January 1, 2019 - September 11, 2025Managed SIM card and modem sales in partnership with telecom providers (MCI, Irancell, Shatel, Rightel). Trained and supervised staff in customer communication, account handling, and sales processes. Resolved customer issues including account access, service troubleshooting, and billing inquiries. Designed and maintained WordPress websites, improving company visibility and customer engagement.
Web Store Manager (Clothing & Security Camera E-commerce Stores) freelance Web Manager at Freelance – Web Store Manager (Clothing & Security Camera E-commerce Stores)
December 31, 2018 - September 11, 2025Oversaw day-to-day store operations, including customer service, sales, and product management. Assisted customers in selecting products, ensuring positive shopping experiences. Implemented plugins and custom code to automate inventory management.
Web Store Manager (Clothing & Security Camera E-commerce Stores) at Freelance Web Manager
January 1, 2018 - September 11, 2025Oversaw day-to-day store operations, including customer service, sales, and product management. Assisted customers in selecting products, ensuring positive shopping experiences. Implemented plugins and custom code to automate inventory management.
Web Store Manager (Clothing & Security Camera E-commerce Stores) at Freelance Web Manager
January 1, 2018 - September 11, 2025Oversaw day-to-day store operations, including customer service, sales, and product management. Assisted customers in selecting products, ensuring positive shopping experiences. Implemented my own Plugins and codes into the site to handle inventory management automatically.
Web Store Manager (Clothing & Security Camera E-commerce Stores) freelance Web manager at Freelance – Isfahan/Tehran, Iran
January 1, 2018 - September 11, 2025Oversaw day-to-day store operations, including customer service, sales, and product management. Assisted customers in selecting products, ensuring positive shopping experiences. Implemented plugins and codes into the site to handle inventory management automatically.
Education
Bachelor's degree (equivalent) at Islamic Azad University, Najafabad Branch
January 11, 2030 - September 11, 2025Equivalent to a Bachelor’s degree at Islamic Azad University, Najafabad Branch
January 11, 2030 - September 11, 2025Equivalent to a Bachelor's degree at Islamic Azad University, Najafabad Branch
January 11, 2030 - September 11, 2025Bachelor’s degree equivalent at Islamic Azad University, Najafabad Branch
January 11, 2030 - September 11, 2025Qualifications
Industry Experience
Professional Services, Retail, Software & Internet, Telecommunications, Financial Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Web Developer
We have the best web developer experts on Twine. Hire a web developer in Isfahan today.