John A. Haller

Technical Writer – Process Documentation Consultant (Contract) at United Nations HQ (UN)

Developed and converted user manuals for staff selection and onboarding management systems; collaborated with SMEs to structure content, workflows, and process documentation using Manula, FrameMaker, and RoboHelp; configured Jira for project tracking and created Power BI dashboards; built and supported departmental PowerApps and Power Automate workflows; designed platform architecture (SharePoint/PowerApps) and coordinated document creation, testing, and approvals; produced guidance materials and training content within the HRSD Knowledge Management Platform.

Training, Workflows, and Content Development Consultant (Contract) at Princeton University

Partnered with stakeholders to capture business processes and training requirements; authored test scripts and UAT documentation; contributed to knowledge-sharing by proposing a Drupal-based community of practice; created training curricula and user-facing content across project website and ServiceNow; conducted editorial review to ensure clarity and accuracy.

SAP Technical Writer, Training and Workflow Consultant - Performance Management Systems (Contract) at United Nations HQ (UN)

Authored SAP HR (ESS/MSS/ECC) documentation and training guides for a global implementation; collaborated with SMEs to capture processes; developed UAT test scripts and supported cycles; produced eLearning content (Adobe Captivate/uPerform) and templates; supported the BetterWorks pilot; translated technical feedback into user-friendly reporting.

Business Analyst and Project Manager (Contract) at IDCLogic

Led requirements gathering and project management for client initiatives; created process documentation and workflows; coordinated stakeholder communication and project deliverables.

Business Analyst and Project Manager (Contract) at Adare Pharma Solutions

Directed business analysis and project management efforts; mapped processes and crafted documentation to support regulatory and manufacturing workflows.

Technical Writer and Performance Support Consultant (Contract) at Pitney Bowes

Developed user guides, performance support materials, and training content; collaborated with SMEs to capture business processes and deliver scalable documentation across departments.

SAP Technical Writer and Project Coordinator (Contract) at Bristol – Myers Squibb

Authored SAP HR (ESS/MSS/ECC) documentation, guided SMEs in documenting processes, and supported the development of UAT scripts and training materials for SAP modules.

Consultant/Analyst at United Nations

Manage conversion and development of user manuals for staff selection and onboarding management systems. Materials developed in web authoring tools, such as Manula, and RoboHelp. Configure and support Jira as team issue/project management tool. Develop/deploy project status reports using Power BI. Developed and supported departmental applications using PowerApps and Power Automate.

Consultant/Analyst at United Nations

Lead the development of content and structure for guidance materials and training documents in the HRSD Knowledge Management Platform. Responsible for the platform architecture (SharePoint/PowerApps), as well as planning, creation and testing of platform documents, through collaboration with SMEs.

Training and Content Developer at Princeton University

Elicit training requirements using interviews, document analysis, and hands-on testing (Writing Test Scripts for web site content and workflow/authentication). Participated in all phases of UAT. Design and manage system training curriculum. Develop user facing content for the project website, training and application help, creating a unified information architecture using Drupal, ServiceNow and content media servers. Provide editorial review of all user-facing content, including application language. Based on content preparation and testing, provide user-centric design insight to application screen, report layouts and navigation.

Performance Management Systems Support Consultant at United Nations

Provide expert technical writing and training knowledge to support learning/training materials in connection to the performance management pilot on the BetterWorks platform. Lead on technical platform management and configuration to ensure pilot teams can use platform features successfully. Lead on data analysis of feedback patterns and other platform metrics for pilot teams. Analysis of requirements and propose solutions for technical gaps and problems with the software platform.

Contract Technical Writer/Training Developer and Support Analyst at United Nations

Developed documentation and training materials in support of SAP HR (ESS/MSS/ECC) global secretariat implementation. Worked with SMEs and training team in development of training data, and procedures for maintenance of that data. Participated in development and execution of UAT test scripts and participated in all phases of UAT. Developed elearning (Adobe Captivate) templates and development guide for production of SAP financial services training. Researched and developed a proposal for construction of a community of practice using Drupal to implement a content authoring platform.

Contract Business Analyst/Project Manager/Testing Support at ICDLogic

Gathered and documented requirements for implementation of a SaaS application providing medical documentation and coding using the ICD-10 code set. Assisted the product owner in testing integration components and successfully completing UAT stages.

Contract Business Analyst/Project Manager at Aptalis/Adare Pharma

Business Analyst/Project Manager for implementation of Saba-Pedagogue LMS.

Contract Technical Writer/Performance Support Developer at Novartis

Designed and developed Performance Support System using Adobe RoboHelp supporting departmental training programs.

Contract Technical Writer/Performance Support Developer at Pitney Bowes

Designed and developed Performance Support System using Adobe RoboHelp supporting the rollout of a new, streamlined HR service delivery model.

Contract RoboHelp Trainer/Consultant at ING

Established content format standards and trained in-house personnel on use of standards and RoboHelp.

Contract Project Manager Training/Documentation at Bristol-Myers Squibb

Project managed and participated in the design and development of eLearning and online help for systems implementations, including SAP ESS/MSS. Developed and published extensive online help using RoboHelp to instruct and support end users of new SAP HR Self-Service tools.

Director Business Analysis and Training at Hobart West Group, LLP

Managed team of business analysts supporting use and ensuring best practices for variety of corporate systems, including LMS, payroll, finance, HR, sales automation, and business operating systems. Managed the backlog of development and defect items in Jira on internal development projects.

Contract Project Manager Training/Documentation at Metlife, Bridgewater, NJ

Project Managed development and roll-out of training for 10-month implementation of PeopleSoft generic and custom-built modules, including A/R, Lockbox, and Claims Processing.

Contract Business Analyst at HSBC

Analyzed and documented process for converting paper-based loan processing procedures to image-based, work-flow enabled process.

Contract Product Designer at Pitsco Inc

Engaged to develop a prototype web-based, blended learning system for maturing learner.

Education and Support Manager at IKON Office Solutions, Inc.

Managed development and delivery of professional services supporting SaaS litigation research application.

Director Service Training at ADP, INC.

Managed the operation of the national Payroll Service Training program.

Manager Training Technology at ADP, INC.

Managed technical staff providing authoring system and LMS support to training development and delivery groups in corporate training department.

Project Manager Training Technology at ADP, INC.

Implemented and supported training technology, including LMS, authoring and performance support tools

Manager of Training and Consulting at Applied Data Research, INC.

Provided consulting services for ADROIT clients needing assistance on first projects, or supplements to internal resources.

CBT Educator at Applied Data Research, INC.

Designed and developed CBT programs for ADR clients. Topics included training on 4GL programming, database management systems, code repositories, and CBT authoring.

Research Assistant at Language Learning Lab, University of Illinois

Studied the psycholinguistic processes involved in second language acquisition, using computerized miniature artificial languages. Managed proctors of computer-learning lab with 70 PLATO terminals.