Available to hire
I’m Kenneth Roque, an innovative and results-oriented IT professional with a strong technical foundation and a passion for leveraging technology to improve systems, solve problems, and drive progress. I’m known for a quick learning curve, adaptability in fast-changing environments, and a collaborative mindset.
I bring a proactive approach to continuous learning and a strong desire to contribute to impactful tech projects from day one. I excel at delivering reliable IT support, deploying and managing IT infrastructure, and collaborating with teams to implement secure, scalable solutions across education, construction, and public sector environments.
Skills
See more
Language
English
Advanced
Work Experience
Tech Support at M.S. Mallari Construction
August 31, 2025 - September 27, 2025Delivered frontline IT support for 100+ office staff, resolving issues on desktops, laptops, printers, and mobile devices to ensure smooth daily operations. Maintained software updates and assisted in system installations. Assisted in system configurations, software deployments, and basic server maintenance, ensuring compliance with company IT policies. Monitored and troubleshooted LAN/WAN connectivity to minimize downtime. Supported office staff with technical training and guidance on new systems and applications. Gained exposure to Active Directory user account management, email setup, antivirus/security tools, and data backup procedures. Supported hardware and peripheral maintenance, including preventive servicing and replacement planning. Provided technical training and guidance to end-users on new tools and applications, improving digital adoption and productivity.
Tech Support at M.S. Mallari Construction
August 31, 2025 - September 18, 2025Delivered frontline IT support for 50+ staff, resolving issues on desktops, laptops, printers, and mobile devices; maintained software updates and assisted with system installations; performed system configurations, software deployments, and basic server maintenance; monitored LAN/WAN connectivity to minimize downtime; provided technical training and guidance on new tools; gained exposure to Active Directory, email setup, antivirus tools, and data backup procedures; supported hardware and peripherals with preventive servicing and replacement planning.
IT Support Engineer at M.S. Mallari Construction
August 1, 2025 - October 21, 2025Delivered frontline IT support for 200+ office staff, resolving issues across desktops, laptops, printers, and mobile devices; maintained OS/software updates, patches, and endpoint security. Assisted with system configurations, software deployments, server maintenance, and IT policy compliance. Monitored LAN/WAN, VPN connectivity, and network switches, improving uptime and performance. Delivered user training on new tools, and gained exposure to Active Directory, email setup, antivirus/security tools, and data backup. Supported hardware maintenance and cloud technologies (Azure, Google Workspace) backup solutions, and basic IT asset management. Implemented basic security measures (MFA, access rights management) to enhance data protection and compliance.
Tech Support at M.S. Mallari Construction
August 1, 2025 - September 27, 2025Delivered frontline IT support for 100+ office staff, resolving issues on desktops, laptops, printers, and mobile devices to ensure smooth daily operations. Maintained software updates and assisted in system installations. Assisted in system configurations, software deployments, and basic server maintenance, ensuring compliance with company IT policies. Monitored and troubleshooted LAN/WAN connectivity to minimize downtime. Supported office staff with technical training and guidance on new systems and applications. Gained exposure to Active Directory user account management, email setup, antivirus/security tools, and data backup procedures. Supported hardware and peripheral maintenance, including preventive servicing and replacement planning. Provided technical training and guidance to end-users on new tools and applications, improving digital adoption and productivity.
Tech Support at M.S.M Mallari Construction
August 1, 2025 - September 18, 2025Delivered frontline IT support for 50+ office staff, resolving issues on desktops, laptops, printers, and mobile devices to ensure smooth daily operations. Maintained software updates and assisted in system installations. Assisted in system configurations, software deployments, and basic server maintenance, ensuring compliance with company IT policies. Monitored and troubleshooted LAN/WAN connectivity to minimize downtime. Supported office staff with technical training and guidance on new systems and applications. Gained exposure to Active Directory user account management, email setup, antivirus/security tools, and data backup procedures. Supported hardware and peripheral maintenance, including preventive servicing and replacement planning. Provided technical training and guidance to end-users on new tools and applications, improving digital adoption and productivity.
Tech Support at M.S. Mallari Construction
July 1, 2025 - September 16, 2025Provided IT support for staff devices and network troubleshooting; maintained software updates and assisted in system installations; assisted in software installations, system configurations, and preventive maintenance; monitored LAN/WAN connectivity to minimize downtime; supported office staff with technical training and guidance on new systems and applications.
Tech Support at M.S.Mallari Construction
July 1, 2025 - September 14, 2025Provided IT support for staff devices and network troubleshooting. Maintained software updates and assisted in system installations. Assisted in software installations, system configurations, and preventive maintenance. Monitored and troubleshooted LAN/WAN connectivity to minimize downtime. Supported office staff with technical training and guidance on new systems and applications.
Tech Support at MS Mallari Construction
July 1, 2025 - September 14, 2025Provided IT support for staff devices and network troubleshooting. Maintained software updates and assisted in system installations. Assisted in software installations, system configurations, and preventive maintenance. Monitored and troubleshooted LAN/WAN connectivity to minimize downtime. Supported office staff with technical training and guidance on new systems and applications.
IT Intern at Department of Education
March 31, 2025 - September 27, 2025Helped deploy Google Workspace for Education and Microsoft Teams to support remote learning and teacher collaboration. Provided remote troubleshooting for reported device issues (hardware/software) using Autodesk Remote Access, reducing downtime and improving response times. Contributed to improving workflow by supporting data management and system updates. Handled IT procurement tasks, including coordinating with vendors for equipment, preparing purchase requests, and ensuring timely delivery of hardware/software needed by schools. Installed new ICT laboratories in public schools, including setting up desktops, networking equipment, and printers, while ensuring proper system configurations.
IT Infra Operations Engineer Intern at Department of Education
March 1, 2025 - October 21, 2025Helped deploy Google Workspace for Education and Microsoft Teams to support remote learning and teacher collaboration. Provided remote troubleshooting for device issues using Autodesk Remote Access, reducing downtime and improving response time. Contributed to workflow improvements by supporting data management and system updates. Handled IT procurement tasks, including coordinating with vendors for equipment, preparing purchase requests, and ensuring timely delivery of hardware/software needed by schools. Installed ICT laboratories in public schools, including setting up desktops, networking equipment, and printers, while ensuring proper system configurations. Assisted in network setup and basic administration (LAN/WAN, IP addressing, Wi‑Fi configuration, VPN support), ensuring secure and reliable school connectivity. Gained hands-on exposure to IT infrastructure operations, including system monitoring, backup procedures, and IT service delivery aligned with ITIL best practices.
IT Intern at Department of Education
March 1, 2025 - September 27, 2025Helped deploy Google Workspace for Education and Microsoft Teams to support remote learning and teacher collaboration. Provided remote troubleshooting for reported device issues (hardware/software) using Autodesk Remote Access, reducing downtime and improving response times. Contributed to improving workflow by supporting data management and system updates. Handled IT procurement tasks, including coordinating with vendors for equipment, preparing purchase requests, and ensuring timely delivery of hardware/software needed by schools. Installed new ICT laboratories in public schools, including setting up desktops, networking equipment, and printers, while ensuring proper system configurations.
IT Intern at Department of Education
March 1, 2025 - September 18, 2025Helped deploy Google Workspace for Education and Microsoft Teams to support remote learning and teacher collaboration. Provided remote troubleshooting for reported device issues (hardware/software) using Autodesk Remote Access, reducing downtime and improving response times. Contributed to improving workflow by supporting data management and system updates. Handled IT procurement tasks, including coordinating with vendors for equipment, preparing purchase requests, and ensuring timely delivery of hardware/software needed by schools. Installed new ICT laboratories in public schools, including setting up desktops, networking equipment, and printers, while ensuring proper system configurations.
IT Intern at Department of Education, Philippines
March 1, 2025 - September 18, 2025Supported remote learning by deploying Google Workspace for Education and Microsoft Teams; performed remote troubleshooting of hardware/software issues using Autodesk Remote Access; assisted data management and system updates; handled IT procurement and vendor coordination; installed ICT laboratories in public schools, including desktop, networking, and printer setup with proper configurations.
Audio Transcription at Appen
March 31, 2020 - September 27, 2025Increased client satisfaction by providing timely and accurate transcriptions for various industries. Delivered accurate transcripts using audio processing tools. Collaborated effectively with team members to produce high-quality transcriptions for complex projects.
Audio Transcription at Appen
March 1, 2020 - October 21, 2025Delivered accurate transcriptions for multiple industries and improved client satisfaction by providing timely results. Used audio processing tools to ensure quality and collaborated with team members to complete complex projects.
Audio Transcription at Appen
March 1, 2020 - September 27, 2025Increased client satisfaction by providing timely and accurate transcriptions for various industries. Delivered accurate transcripts using audio processing tools. Collaborated effectively with team members to produce high-quality transcriptions for complex projects.
Audio Transcriptionist at Appen
March 1, 2020 - September 18, 2025Increased client satisfaction by providing timely and accurate transcriptions for various industries. Delivered accurate transcripts using audio processing tools. Collaborated effectively with team members to produce high-quality transcriptions for complex projects.
Audio Transcriptionist at Appen
March 1, 2020 - September 18, 2025Delivered timely, accurate transcripts across multiple industries using audio processing tools; collaborated with team members to produce high-quality transcriptions for complex projects; contributed to client satisfaction.
Audio Transcriptionist at Appen
March 1, 2020 - September 16, 2025Increased client satisfaction by providing timely and accurate transcriptions for various industries. Delivered accurate transcripts using audio processing tools. Collaborated effectively with team members to produce high-quality transcriptions for complex projects.
Audio Transcriptionist at Appen
March 1, 2020 - September 14, 2025Increased client satisfaction by providing timely and accurate transcriptions for various industries. Delivered accurate transcripts using audio processing tools. Collaborated effectively with team members to produce high-quality transcriptions for complex projects.
Audio Transcriptionist at Appen
March 1, 2020 - September 14, 2025Increased client satisfaction by providing timely and accurate transcriptions for various industries. Delivered accurate transcripts using audio processing tools. Collaborated effectively with team members to produce high-quality transcriptions for complex projects.
Education
Bachelor of Science in Information Technology at Don Honorio Ventura State University
January 1, 2020 - January 1, 2025Bachelor of Science in Information Technology at Don Honorio Ventura State University
January 1, 2020 - January 1, 2025Bachelor of Science in Information Technology at Don Honorio Ventura State University
January 1, 2020 - January 1, 2025Bachelor's of Science in Information Technology at Don Honorio Ventura State University
January 1, 2020 - January 1, 2025Bachelor's of Science in Information Technology at Don Honorio Ventura State University
January 1, 2020 - January 1, 2025Bachelor of Science in Information Technology at Don Honorio Ventura State University, Pampanga, Philippines
June 1, 2021 - August 1, 2025Qualifications
Director's List Honoree
January 1, 2024 - December 31, 2024Industry Experience
Software & Internet, Education, Professional Services, Government, Computers & Electronics, Other
Skills
See more
Hire a Web Developer
We have the best web developer experts on Twine. Hire a web developer today.