I'm a results-driven Customer Service and Virtual Support professional with experience spanning content writing, education, sales, and logistics across Nigeria and the Gulf region. My skills in CRM support and client communication have been key in delivering exceptional service and ensuring smooth business operations. I thrive in multicultural and remote environments, adapting quickly to changes and challenges. Passionate about education and customer satisfaction, I also enjoy creative pursuits in content writing. Through my volunteer work with Meer Publishers, I collaborate with editors to produce engaging articles. As I continue my professional development with various certifications, I'm excited to leverage my diverse skill set to create value for teams and clients.

Efosa Noghosa Edokpayi

I'm a results-driven Customer Service and Virtual Support professional with experience spanning content writing, education, sales, and logistics across Nigeria and the Gulf region. My skills in CRM support and client communication have been key in delivering exceptional service and ensuring smooth business operations. I thrive in multicultural and remote environments, adapting quickly to changes and challenges. Passionate about education and customer satisfaction, I also enjoy creative pursuits in content writing. Through my volunteer work with Meer Publishers, I collaborate with editors to produce engaging articles. As I continue my professional development with various certifications, I'm excited to leverage my diverse skill set to create value for teams and clients.

Available to hire

I’m a results-driven Customer Service and Virtual Support professional with experience spanning content writing, education, sales, and logistics across Nigeria and the Gulf region. My skills in CRM support and client communication have been key in delivering exceptional service and ensuring smooth business operations. I thrive in multicultural and remote environments, adapting quickly to changes and challenges.

Passionate about education and customer satisfaction, I also enjoy creative pursuits in content writing. Through my volunteer work with Meer Publishers, I collaborate with editors to produce engaging articles. As I continue my professional development with various certifications, I’m excited to leverage my diverse skill set to create value for teams and clients.

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Experience Level

Expert

Language

English
Fluent

Work Experience

Private Tutor, Content Writer, Ghostwriter, Proofreader/Editor at Gulf Academy / Online Institute – Kuwait & Remote
August 1, 2023 - Present
Provide personalized tutoring in English and Humanities, both online and offline. Develop high-quality written content for clients, including ghostwritten works, academic materials, and editorial projects.
English Language & Humanities Teacher at American Gulf Bilingual School – Kuwait
September 1, 2025 - September 16, 2025
Deliver engaging lessons using visual aids, technology, and inclusive teaching strategies. Support special needs students with assistive devices and accessibility tools. Assess student work and provide constructive feedback to promote academic growth.
Sales Coordinator at Alfursan Trade Company – Kuwait
August 1, 2023 - September 16, 2025
Directed sales and warehouse operations, developing strategic and tactical sales plans. Maintained accurate inventory records and optimized stock management processes.
Sales Developer & Warehouse Controller at Plumeria Distributors – Nigeria
December 31, 2022 - September 16, 2025
Managed sales KPIs and territory performance. Oversaw business projections and coordinated territory-wide operations.
Customer Service & Sales Officer at Hope Payment Service Bank – Nigeria
June 1, 2021 - September 16, 2025
Promoted banking services, onboarded new customers, and supported digital banking adoption. Executed marketing campaigns to strengthen brand presence in assigned territories.
Sales Manager at Reach Africa Distributors (Kimberly-Clark Key Distributor) – Nigeria
December 31, 2020 - September 16, 2025
Expanded customer base and increased distributor sales significantly within six months. Improved revenue while reducing credit exposure.
Wholesale/Data Manager at Kimberly-Clark (for Reach Africa Distributors) – Nigeria
December 31, 2019 - September 16, 2025
Expanded wholesale distribution network across the state. Established a functional data management department to improve business decisions.
Assistant Warehouse & Logistics Manager at Reach Africa Distributors – Nigeria
December 31, 2017 - September 16, 2025
Supervised warehouse operations and ensured compliance with safety protocols. Maintained company vehicles for timely and efficient deliveries.
Private Tutor, Content Writer, Ghostwriter, Proofreader/Editor at Gulf Academy / Online Institute
August 1, 2023 - Present
Provide personalized tutoring in English and Humanities, online and offline. Develop high-quality written content for clients, including ghostwritten works, academic materials, and editorial projects.
English Language & Humanities Teacher at American Gulf Bilingual School – Kuwait
September 1, 2025 - September 16, 2025
Deliver engaging lessons using visual aids, technology, and inclusive teaching strategies. Support special needs students with assistive devices and accessibility tools. Assess student work and provide constructive feedback to promote academic growth.
Sales Coordinator at Alfursan Trade Company – Kuwait
August 1, 2023 - September 16, 2025
Directed sales and warehouse operations, developing strategic and tactical sales plans. Maintained accurate inventory records and optimized stock management processes.
Sales Developer & Warehouse Controller at Plumeria Distributors – Nigeria
December 1, 2022 - September 16, 2025
Managed sales KPIs and territory performance. Oversaw business projections and coordinated territory-wide operations.
Customer Service & Sales Officer at Hope Payment Service Bank – Nigeria
June 1, 2021 - September 16, 2025
Promoted banking services, onboarded new customers, and supported digital banking adoption. Executed marketing campaigns to strengthen brand presence in assigned territories.
Sales Manager at Reach Africa Distributors (Kimberly-Clark Key Distributor) – Nigeria
January 1, 2020 - September 16, 2025
Expanded customer base and increased distributor sales significantly within six months. Improved revenue while reducing credit exposure.
Wholesale/Data Manager at Kimberly-Clark (for Reach Africa Distributors) – Nigeria
January 1, 2019 - September 16, 2025
Expanded wholesale distribution network across the state. Established a functional data management department to improve business decisions.
Assistant Warehouse & Logistics Manager at Reach Africa Distributors – Nigeria
December 30, 2016 - September 14, 2025
Supervised warehouse operations and ensured compliance with safety protocols. Maintained company vehicles for timely and efficient deliveries.
Content Writer at Meer.com
October 1, 2025 - Present
Research and write original articles published online - Edit content for clarity, structure, and readability Collaborate with editors to meet editorial standards and deadlines

Education

B.Sc. Political Science at Ambrose Alli University, Nigeria
January 11, 2030 - January 1, 2014
B.Sc. Political Science at Ambrose Alli University
January 11, 2030 - January 1, 2014
Bachelor of Science (B.Sc.) at Ambrose Alli University
January 1, 2010 - January 1, 2014

Qualifications

Digital Advertising & Marketing
January 1, 2025 - September 16, 2025
Principles of Creative Writing
January 1, 2025 - September 16, 2025
Project Management in International Development
January 1, 2025 - September 16, 2025
Special Needs Education
January 1, 2025 - September 16, 2025
TEFL
January 1, 2024 - September 16, 2025
Basics of Event Management
January 1, 2023 - September 16, 2025
Warehouse Management: Inventory, Stock & Supply Chain
January 1, 2023 - September 16, 2025
Certificate of Fellowship in Humanitarian Leadership
January 1, 2022 - September 16, 2025
Entrepreneurship & Business Development Bootcamp
January 1, 2021 - September 16, 2025
Oracle 12c Data Management
January 1, 2019 - September 16, 2025
Certified Young Executives
January 1, 2019 - September 16, 2025
Certified Administrator (Basic)
January 1, 2019 - September 16, 2025
Human Resource Management Education
January 1, 2015 - September 16, 2025
Digital Advertising & Marketing – Alison
January 1, 2025 - September 16, 2025
Principles of Creative Writing - Alison
January 1, 2025 - September 16, 2025
Project Management in International Development – Institute for Development Research
January 1, 2025 - September 16, 2025
Special Needs Education – Alison
January 1, 2025 - September 16, 2025
TEFL – Kuwait Fall Conference
January 1, 2024 - September 16, 2025
Basics of Event Management – Alison
January 1, 2023 - September 16, 2025
Warehouse Management: Inventory, Stock & Supply Chain – Alison
January 1, 2023 - September 16, 2025
Certificate of Fellowship in Humanitarian Leadership – Institute for Development Research
January 1, 2022 - September 16, 2025
Entrepreneurship & Business Development Bootcamp – Edo-Innovate (Sabi Hub, Nigeria)
January 1, 2021 - September 16, 2025
Oracle 12c Data Management – Complete Computers
January 1, 2019 - September 16, 2025
Certified Young Executives – Poise Nigeria Limited
January 1, 2019 - September 16, 2025
Certified Administrator (Basic) – Nigerian-German Centre for Jobs, Migration & Reintegration
January 1, 2019 - September 16, 2025
Human Resource Management Education – Palms Land Consult
January 1, 2015 - September 16, 2025
Professional Certification in Customer Service
January 11, 2030 - January 26, 2026
CRM Training
January 11, 2030 - January 26, 2026
Virtual Assistant Certification
January 11, 2030 - January 26, 2026
Digital Advertising & Marketing
January 1, 2025 - January 26, 2026
Creative Writing
January 1, 2025 - January 26, 2026
Special Needs Education
January 1, 2025 - January 26, 2026
TEFL
January 1, 2024 - January 26, 2026

Industry Experience

Education, Professional Services, Retail, Wholesale & Distribution, Transportation & Logistics, Other, Media & Entertainment
    paper Written Content

    ARE THERE STILL TRUE CHRISTIANS?..

    A closer look at faith in an age of moral decline.

    paper Written Content

    ARE THERE STILL TRUE CHRISTIANS?..

    A closer look at faith in an age of moral decline.

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