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Hi! I'm Bianca Richardson, an aspiring professional looking to execute strategies to improve organizational outcomes with a focus on music, media, and customer service. I blend creative work with practical problem-solving to deliver engaging experiences. I have hands-on experience from Apple, Lakeshore Learning Materials, Windward School & WePlay Music, and Sam Ash Music Stores, where I provided exceptional service, led product demonstrations, and supported innovative projects. I enjoy collaborating with teams to meet sales goals, produce compelling content, and help others succeed.…Hi! I'm Bianca Richardson, an aspiring professional looking to execute strategies to improve organizational outcomes with a focus on music, media, and customer service. I blend creative work with practical problem-solving to deliver engaging experiences. I have hands-on experience from Apple, Lakeshore Learning Materials, Windward School & WePlay Music, and Sam Ash Music Stores, where I provided exceptional service, led product demonstrations, and supported innovative projects. I enjoy collaborating with teams to meet sales goals, produce compelling content, and help others succeed.

Bianca Richardson

Content Creator, Content Producer, Project Manager, +7

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Hi! I'm Bianca Richardson, an aspiring professional looking to execute strategies to improve organizational outcomes with a focus on music, media, and customer service. I blend creative work with practical problem-solving to deliver engaging experiences. I have hands-on experience from Apple, Lakeshore Learning Materials, Windward School & WePlay Music, and Sam Ash Music Stores, where I provided exceptional service, led product demonstrations, and supported innovative projects. I enjoy collaborating with teams to meet sales goals, produce compelling content, and help others succeed.…Hi! I'm Bianca Richardson, an aspiring professional looking to execute strategies to improve organizational outcomes with a focus on music, media, and customer service. I blend creative work with practical problem-solving to deliver engaging experiences. I have hands-on experience from Apple, Lakeshore Learning Materials, Windward School & WePlay Music, and Sam Ash Music Stores, where I provided exceptional service, led product demonstrations, and supported innovative projects. I enjoy collaborating with teams to meet sales goals, produce compelling content, and help others succeed.

Available to hire

Hi! I’m Bianca Richardson, an aspiring professional looking to execute strategies to improve organizational outcomes with a focus on music, media, and customer service. I blend creative work with practical problem-solving to deliver engaging experiences.

I have hands-on experience from Apple, Lakeshore Learning Materials, Windward School & WePlay Music, and Sam Ash Music Stores, where I provided exceptional service, led product demonstrations, and supported innovative projects. I enjoy collaborating with teams to meet sales goals, produce compelling content, and help others succeed.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Audacity

Intermediate

Adobe After Effects

Intermediate

Language

English

Fluent

Work Experience

Customer Service Agent at Lakeshore Learning Materials

November 1, 2023 - Present

Provided expert assistance to customers, resolved technical issues, and collaborated with team to meet sales targets. Handled data entry and maintained customer records; supported leadership and contributed to daily operations.

Administrative Assistant at Windward School & WePlay Music

November 1, 2023 - September 16, 2025

Provided administrative support to leadership, coordinated emails and meetings, created organizational calendars, and scheduled tutoring sessions to enhance learning outcomes for Pre-K–12 students.

Sales Support Associate/Admin at Sam Ash Music Stores

May 1, 2018 - September 16, 2025

Gained strong understanding of retail operations while providing administrative support to the department; processed expenses and customer payments; managed multi-step tasks and supported leadership.

Customer Service Agent at Lakeshore Learning Materials

November 1, 2023 - Present

Provided expert assistance to customers in understanding and selecting products; resolved technical issues; collaborated with team to achieve sales targets; performed data entry and supported daily operations.

Administrative Assistant at Windward School & WePlay Music

November 1, 2023 - September 16, 2025

Managed data entry and reporting; generated 100+ progress reports, coordinated emails and meetings for leadership, organized travel for leadership, scheduled tutoring sessions, and developed organizational calendars to anticipate team needs.

Sales Support Assistant/Admin at Sam Ash Music Stores

May 1, 2018 - September 16, 2025

Gained a strong understanding of retail operations, provided administrative support to the department, processed expenses and customer payments, ensured high levels of customer service, and handled daily task coordination.

Customer Service Agent at Lakeshore Learning Materials

November 1, 2023 - Present

Provided expert assistance to customers in understanding and selecting products; resolved technical issues and conducted product demonstrations; collaborated with team members to achieve sales targets and ensure a positive customer experience; data entry.

Administrative Assistant at Windward School & WePlay Music

November 1, 2023 - September 16, 2025

Performed data entry to generate over 100 reports in MacBooks to track students' progress within the curriculum and communicate status with parents weekly; coordinated communications with leadership; organized scheduling and meetings for student instruction sessions.

Sales Support Associate / Admin at Sam Ash Music Stores

May 1, 2018 - September 16, 2025

Gained a strong understanding of retail operations while providing administrative support to the department and leadership. Exercised strong data entry and 10-key skills while processing expenses and customer payments in the company’s system and with Mac. Ensured all internal and external customers received top-notch service daily and provided assistance where needed. Processed multiple customer credit card payments in a timely manner. Jumped into time-sensitive projects and participated in special department projects/initiatives as directed.

Specialist at Apple (Manhattan Village)

November 1, 2024 - September 16, 2025

Provided exceptional customer service through product expertise, resolving issues, and offering tailored solutions. Led product demonstrations and engaged customers to drive sales and ensure a seamless retail experience. Collaborated to meet sales goals and maintain an organized, welcoming environment for customers.

Customer Service Agent at Lakeshore Learning Materials

December 1, 2023 - September 16, 2025

Assisted customers in selecting products, resolved technical issues, and performed product demonstrations. Collaborated with the team to meet sales targets and enhance the customer experience. Managed data entry tasks with accuracy to support the team’s operational efficiency.

Administrative Assistant at Windward School & WePlay Music

November 1, 2023 - September 16, 2025

Tracked and reported student progress, managed weekly communications with parents to update learning milestones. Scheduled travel and meetings, managed the leadership’s calendars, and coordinated emails and reminders for smooth daily operations. Created structured organizational tools and reports for educational support across PreK–12.

Sales Support Associate/Admin at Sam Ash Music Stores

May 1, 2018 - September 16, 2025

Supported retail operations with data entry, payment processing, and general administrative duties. Delivered high-quality service to internal and external customers, assisting with product selection across departments. Contributed to time-sensitive and special projects, demonstrating adaptability and teamwork.