Skills
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Work Experience
Front-End Developer at TTEC (Federal Contract)
August 20, 2023 - September 16, 2025Developed client-facing applications for a Tier 1 federal call center; built custom Cisco Finesse gadgets for agent workflow improvements; upgraded core JavaScript libraries including Bootstrap; automated log generation via undocumented Cisco APIs; delivered full project lifecycle: requirements to post-launch support.
Information Technology Specialist at Internal Revenue Service (IRS)
August 20, 2023 - PresentSupport the Web Content Management System (WCMS) for IRS.gov within the Cloud Solutions Branch; develop and maintain web apps using Drupal, PHP, MySQL, HTML, CSS, Acquia, Drupal, and Apache Solr; apply Agile, DevOps, and CI/CD methodologies for continuous delivery; lead configuration management across lower environments and production deployment prep; use Splunk, Syslog-NG, and SAML for logging and authentication management.
Web Developer / QA Engineer / Production Support at Money Map Press
January 20, 2022 - September 16, 2025Built and maintained a custom CMS with WordPress, PHP, and Laravel; created an internal request tracking tool integrated with JIRA; managed bug backlogs, debugging, and ensured production stability; trained QA staff in testing processes and internal tools.
Education
Bachelor of Arts in Communications at University of Maryland, College Park
January 11, 2030 - May 1, 2011Qualifications
Industry Experience
Government, Professional Services, Software & Internet
Skills
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