Hi there! I’m Favour, a dynamic and dedicated professional with over four years of experience delivering exceptional service across various channels. I excel at resolving issues, boosting customer satisfaction, and driving positive outcomes. I am skilled in clear communication, problem-solving, and staying calm under pressure. I’m known for strong organizational skills, attention to detail, and the ability to handle a variety of administrative tasks efficiently. I’m adept at using CRM systems and contributing to team success with a focus on delivering the best possible customer experience. In my roles, I’ve consistently demonstrated reliability, adaptability, and teamwork, always aiming to support clients and colleagues alike while maintaining confidentiality and professionalism.

Favour Okuboere Fiyai

Hi there! I’m Favour, a dynamic and dedicated professional with over four years of experience delivering exceptional service across various channels. I excel at resolving issues, boosting customer satisfaction, and driving positive outcomes. I am skilled in clear communication, problem-solving, and staying calm under pressure. I’m known for strong organizational skills, attention to detail, and the ability to handle a variety of administrative tasks efficiently. I’m adept at using CRM systems and contributing to team success with a focus on delivering the best possible customer experience. In my roles, I’ve consistently demonstrated reliability, adaptability, and teamwork, always aiming to support clients and colleagues alike while maintaining confidentiality and professionalism.

Available to hire

Hi there! I’m Favour, a dynamic and dedicated professional with over four years of experience delivering exceptional service across various channels. I excel at resolving issues, boosting customer satisfaction, and driving positive outcomes. I am skilled in clear communication, problem-solving, and staying calm under pressure. I’m known for strong organizational skills, attention to detail, and the ability to handle a variety of administrative tasks efficiently. I’m adept at using CRM systems and contributing to team success with a focus on delivering the best possible customer experience.

In my roles, I’ve consistently demonstrated reliability, adaptability, and teamwork, always aiming to support clients and colleagues alike while maintaining confidentiality and professionalism.

See more

Experience Level

Intermediate

Language

English
Fluent

Work Experience

Collection Officer at Ultim Credit (Cashigo International)
December 31, 2025 - September 16, 2025
Inform potential clients about the company’s offers and services; call customers to ensure timely loan payments; follow up on loan repayments; ensure client information is confidential and properly protected for official use.
IT Assistant at Beta Glass PLC
December 31, 2020 - September 16, 2025
Assisted the Head of IT in ensuring the company’s systems and network were working effectively.
Supervisor at Whispering Palms Resort
December 31, 2017 - September 16, 2025
Responsible for ensuring the smooth operations of the resort’s bar and restaurant.
Customer Support Officer at Cycle Cash Lending Company
January 1, 2025 - September 16, 2025
Attend to clients’ requests and complaints. Ensure that client information is confidential and properly protected, only for official use. Timely resolution of clients’ complaints. Convey clients’ requests and feedback through the right channels.
Collections Officer at Ultim Credit (Cash I Go International)
January 1, 2021 - September 16, 2025
Inform potential clients about the company’s offers and services. Call customers to make timely payments of their loans. Follow up on customers' loan payments. Ensure that client information is confidential and properly protected, only for official use. Convey clients’ requests and feedback through the right channels.
IT Assistant at Betaglass PLC
January 1, 2020 - September 16, 2025
Assisted the Head of IT with ensuring the company's systems and network is working effectively.
Supervisor at Whispering Palms Resort
January 1, 2017 - September 16, 2025
Responsible for ensuring the smooth operations of the resort's bar and restaurant.
Customer Support Officer at Cycle Cash Lending Company
January 1, 2022 - Present
Attended to clients’ requests and complaints; ensured client information was confidential and properly protected for official use; provided timely resolution of client complaints; conveyed clients’ requests and feedback through the right channels.
Collection Officer at Ultim Credit (Cashigo International)
January 1, 2021 - September 17, 2025
Informed potential clients about the company’s offers and services; called customers to make timely loan payments; followed up on loan payments; ensured client information was confidential and properly protected for official use; conveyed clients’ requests and feedback through the right channels.
IT Assistant at Beta Glass PLC
January 1, 2020 - September 17, 2025
Assisted the Head of IT with ensuring the company’s systems and network were working effectively.
Supervisor at Whispering Palms Resort
January 1, 2017 - September 17, 2025
Responsible for ensuring the smooth operations of the resort’s bar and restaurant.

Education

HND in Computer Science at Igbajo Polytechnic
January 1, 2023 - December 31, 2024
OND in Computer Science at Igbajo Polytechnic
January 1, 2015 - December 31, 2017
HND in Computer Science at Igbajo Polytechnic
January 1, 2023 - January 1, 2024
OND in Computer Science at Igbajo Polytechnic
January 1, 2015 - January 1, 2017
HND in Computer Science at IGBA JO Polytechnic
January 1, 2023 - January 1, 2024
OND in Computer Science at IGBA JO Polytechnic
January 1, 2015 - January 1, 2017

Qualifications

HND in Computer Science
January 1, 2023 - December 31, 2024
OND in Computer Science
January 1, 2015 - December 31, 2017

Industry Experience

Financial Services, Professional Services, Retail, Media & Entertainment, Software & Internet, Telecommunications, Other

Experience Level

Intermediate

Hire a Content Creator

We have the best content creator experts on Twine. Hire a content creator in Lagos today.