Available to hire
I am a results-driven logistics and maritime transportation professional with 7+ years of experience across supply chain operations, customer care, and process optimization.
I am currently pursuing a Master’s in Maritime Transport Management at Antwerp Management School to deepen my knowledge and apply sustainable logistics and digital innovation in a dynamic global environment.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Dutch
Beginner
Work Experience
Master Project – Research Consultant at ManuPort Logistics
June 30, 2025 - September 17, 2025Conducted a feasibility study on the implementation of electronic Bills of Lading, evaluating financial implications, customer satisfaction, and operational efficiency.
Team Leader – Ocean Customer Care for Lifestyle Key Clients at Maersk Indonesia (AP Moller Maersk Group)
May 31, 2024 - September 17, 2025Supervised all export/import and logistics activities for lifestyle clients (Nike, Adidas, Puma, Gap, Decathlon, and 20+ others); strengthened strategic partnerships through regular communication and site visits, increasing client satisfaction, retention, and upselling. Led a high-performing team and improved issue resolution time by 40%. Received Spot Award for proactive AFI handling and forecast coordination.
Ocean Customer Care for Retail & Lifestyle Key Clients at Maersk Indonesia (AP Moller Maersk Group)
April 30, 2022 - September 17, 2025Became a trusted partner to the customer by taking ownership of daily shipment communications, proactively identifying potential obstacles and providing solutions, and continuously reviewing processes to simplify and streamline shipments. Recognized with Spot Awards for exceptional customer service and proactive issue management.
Supply Chain Import Planner for Nike at Damco Indonesia (AP Moller Maersk Group)
September 1, 2020 - September 17, 2025Single point of contact for Nike Indonesia, ensuring smooth import operations and cost efficiency. Proactively identified and mitigated potential disruptions, becoming a trusted advisor to the client and consistently meeting service KPIs. Led process improvements that enhanced visibility and internal coordination, while minimizing manual work.
Supply Chain Control Tower (4PL) at Damco Indonesia (AP Moller Maersk Group)
July 31, 2018 - September 17, 2025Managed export and import processes for Syngenta Indonesia, helping farmers access needed chemicals. Served as a Super User for leading Asia Pacific countries region in launching Maersk 4PL system 'Orchestrator'.
Head of Yoga Coordinator at Maersk Group Indonesia
December 31, 2020 - September 17, 2025Led the yoga program for Maersk Indonesia staff, promoting well-being and engagement across teams.
CSR Committee Member at Maersk Indonesia
December 31, 2018 - September 17, 2025Member of the CSR committee, contributing to social and community initiatives.
AIESEC Exchange Participant at Summer Kindergarten Project, Poland
August 31, 2014 - September 17, 2025Participated in an international exchange program supporting a summer kindergarten project in Poland.
Master Project – Research Consultant at MANUPORT LOGISTICS
June 1, 2025 - September 17, 2025Conducted a feasibility study on implementing electronic Bills of Lading, evaluating financial implications, customer satisfaction, and operational efficiency.
Team Leader – Ocean Customer Care for Lifestyle Key Clients at Maersk Indonesia (AP Moller Maersk Group)
May 1, 2024 - September 17, 2025Supervised all export/import and logistics activities for lifestyle clients (Nike, Adidas, PUMA, Gap, Decathlon, and 20+ others). Strengthened client partnerships via regular communication and site visits, boosting satisfaction, retention, and upselling. Led coaching to build a high-performing team; achieved a 4/5 Employee Engagement Score; identified inefficiencies reducing issue resolution time by 40%.
Ocean Customer Care for Retail & Lifestyle Key Clients at Maersk Indonesia (AP Moller Maersk Group)
April 1, 2022 - September 17, 2025Became trusted partner by owning daily shipment communications, proactively identifying obstacles and delivering solutions; continuously reviewed processes to simplify shipments.
Supply Chain Import Planner for Nike at Damco Indonesia (AP Moller Maersk Group)
September 1, 2020 - September 17, 2025Single point of contact for Nike Indonesia, ensuring smooth import operations and cost efficiency; proactively mitigated disruptions; led process improvements to enhance visibility and coordination.
Supply Chain Control Tower (4PL) at Damco Indonesia (AP Moller Maersk Group)
July 1, 2018 - September 17, 2025Managed export/import processes for Syngenta Indonesia, supporting global farmers; served as Super User for launching the Orchestrator 4PL system in Asia Pacific.
Head of Yoga Coordinator at Maersk Group Indonesia
January 1, 2020 - September 17, 2025Led yoga program for staff, coordinating wellness initiatives and CSR activities within the organization.
Education
Master of Maritime Transport Management (Magna Cum Laude) at Antwerp Management School
September 1, 2024 - June 1, 2025Bachelor of Engineering in Civil Engineering (Hydraulic Engineering) at Hanze University of Applied Sciences Groningen
August 1, 2011 - July 1, 2015Master’s Degree in Maritime Transport Management at Antwerp Management School
September 1, 2024 - June 1, 2025Civil Engineering (Dual Degree with Sepuluh Nopember Institute of Technology) at Hanze University of Applied Sciences Groningen
August 1, 2011 - July 1, 2015Qualifications
€21,000 scholarship from the University of Antwerp
September 1, 2024 - June 1, 2025€5,000 scholarship from Hanze University of Applied Sciences Groningen
August 1, 2011 - July 1, 2015Dangerous Goods (IMDG)
January 1, 2018 - September 17, 2025Industry Experience
Transportation & Logistics, Manufacturing, Retail, Professional Services, Wholesale & Distribution
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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