Available to hire
I’m a adaptable and goal-oriented leader with 15+ years in customer care, hospitality, and BPO, known for building high-performing teams, optimizing operations, and delivering outstanding guest experiences. Outside work, I maintain a versatile creative side as a musician—guitar, bass, drums, and vocals—and I enjoy mentoring colleagues, driving process improvements, and collaborating across teams to achieve service excellence.
Skills
Experience Level
Language
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Work Experience
Financial Adviser at Tahseel, Hadaf Al Khaleej Debt Collections
May 1, 2025 - September 17, 2025Managed collections portfolio in line with UAE Central Bank compliance. Conducted skip tracing using advanced databases to locate customers. Negotiated repayment plans, reducing delinquency rates and meeting recovery targets. Liaised with banking and finance institutions to expedite settlements.
Front Desk Manager at Windermere Retreats
July 1, 2024 - September 17, 2025Directed front office operations, guest check-in/check-out, and concierge services. Handled VIP guest relations and resolved service escalations. Implemented guest feedback systems, improving customer satisfaction scores by 15%.
Hub Manager at MYG Digital World
May 1, 2021 - September 17, 2025Oversaw daily retail and service operations for mobile devices, laptops, and accessories. Led a team of 14, managing sales targets, inventory control, and after-sales service. Increased store revenue through upselling and customer retention strategies.
Floor Manager at iEnergizer
December 1, 2018 - September 17, 2025Managed daily international voice process operations, ensuring SLA compliance. Improved call quality scores and reduced Average Handling Time (AHT) by 12%.
Team Leader at IBM
March 1, 2017 - September 17, 2025Led Citibank UK customer service team, managing banking product inquiries, disputes, and compliance. Coached agents to achieve KPIs and maintain regulatory standards.
Team Leader at Convergys
January 1, 2015 - September 17, 2025Managed AT&T and Australia cable support operations, improving first-call resolution rates.
Subject Matter Expert at Sutherland Global Services
January 1, 2013 - September 17, 2025Provided technical support escalation handling and process training for new hires.
Senior Collection Specialist at Zenta Pvt. Ltd
January 1, 2010 - September 17, 2025Handled credit card collections for Capital One USA, achieving top recovery rankings.
Customer Care Representative at ADV Entity BPO Services
February 1, 2007 - September 17, 2025Delivered telecom service support, achieving customer satisfaction scores above 90%.
Debt Collections at Tahsheel Debt Collections
May 1, 2025 - September 17, 2025Debt collections operations; skip tracing; negotiated payment plans; recovery of outstanding balances.
Financial Adviser at Windermere Retreats
July 1, 2024 - September 17, 2025Provided financial advisory support and debt recovery services; established payment plans and aided clients in managing debt.
Front Desk Manager at MYGDIGITAL WORLD
May 31, 2021 - September 17, 2025Managed front-office operations, guest relations, and staff in a fast-paced hospitality/retail environment; streamlined check-in/out processes and enhanced guest experience.
Hub Manager at Energizer
December 31, 2018 - September 17, 2025Led hub operations in Mumbai, overseeing team performance, customer relations, and process improvements.
Team Leader at Convergys
January 31, 2015 - September 17, 2025Managed a customer service team, resolved escalations, and drove KPIs; mentored agents and improved service quality.
Team Leader at Southland Global Services
January 31, 2013 - September 17, 2025Led a team delivering customer support, handled training and process optimizations; ensured service quality.
Subject Matter Expert at Zenta Pvt Ltd
January 31, 2010 - September 17, 2025Provided expert support for clients on international voice processes; resolved complex issues and contributed to knowledge sharing.
Senior Collections Specialist at Adventity BPO Services
February 28, 2007 - September 17, 2025Debt collections; skip tracing; negotiated payment plans; maintained regulatory compliance.
Customer Care Representative at Citibank UK (International Voice Process)
December 31, 2005 - September 17, 2025Handled customer inquiries and issues for UK banking clients; contributed to service quality.
Education
Shipping & Navigation / Seaman at Eurotech Maritime Academy
January 1, 2004 - January 1, 2005Maintenance and Operations of Marine Engines at Vocational Higher Secondary School
January 1, 2003 - January 1, 2004High School at Amrita Vidyalaya
January 1, 1992 - January 1, 2002Maintenance and Operations of Marine Engines at EU Rotech Maritime Academy
January 1, 2003 - December 31, 2004Higher Secondary Education at Vocational Higher Secondary School
January 1, 1992 - December 31, 2002School Education at Amrita Vidyalaya
January 11, 2030 - September 17, 2025Qualifications
Industry Experience
Travel & Hospitality, Retail, Financial Services, Professional Services, Telecommunications, Media & Entertainment
Skills
Experience Level
Hire a Musician
We have the best musician experts on Twine. Hire a musician in Sharjah today.