I am a dedicated, organized, and methodical professional with strong analytical and regulatory experience. I excel at translating complex KYC/AML and governance requirements into practical controls and processes, and I thrive in dynamic, fast-paced environments. My background blends financial crime compliance, internal audit, and customer operations with formal studies in Marketing and Engineering. I am skilled at cross-functional collaboration, risk assessment, and data-driven decision making, and I enjoy delivering actionable solutions that improve governance, compliance, and client experience.…

Alexander Zlatkov

I am a dedicated, organized, and methodical professional with strong analytical and regulatory experience. I excel at translating complex KYC/AML and governance requirements into practical controls and processes, and I thrive in dynamic, fast-paced environments. My background blends financial crime compliance, internal audit, and customer operations with formal studies in Marketing and Engineering. I am skilled at cross-functional collaboration, risk assessment, and data-driven decision making, and I enjoy delivering actionable solutions that improve governance, compliance, and client experience.…

Available to hire

I am a dedicated, organized, and methodical professional with strong analytical and regulatory experience. I excel at translating complex KYC/AML and governance requirements into practical controls and processes, and I thrive in dynamic, fast-paced environments.

My background blends financial crime compliance, internal audit, and customer operations with formal studies in Marketing and Engineering. I am skilled at cross-functional collaboration, risk assessment, and data-driven decision making, and I enjoy delivering actionable solutions that improve governance, compliance, and client experience.

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Skills

Experience Level

Language

Bulgarian
Fluent
English
Fluent
German
Fluent
Russian
Fluent

Work Experience

Financial Crime Compliance Consultant at Protiviti
April 1, 2024 - Present
Performs advanced KYC/AML analysis and regulatory due diligence to mitigate financial crime risks across onboarding and investor lifecycle processes in regulated financial environments. Develops onboarding materials and FCC documentation to improve knowledge transfer and ensure alignment with internal compliance frameworks and industry standards. Supports ESG policy creation and internal ESG reporting initiatives as part of a cross-functional ESG working group, contributing to firm-wide ethical leadership and sustainability integration. Conducts regulatory research and supports the interpretation and application of complex compliance obligations within investment structures and financial institutions. Manages stakeholder communications across compliance, risk, operations, and front-office functions. Enhances onboarding strategy and team training processes, promoting consistent adoption of financial crime controls and awareness across the firm. Utilizes risk-based approaches to assess c
Internal Audit Consultant at Protiviti
January 1, 2025 - September 18, 2025
Performs internal audit work focused on Corporate Governance and Resolution Planning in line with European Banking Authority (EBA) guidelines and national regulatory frameworks. Assesses governance structures, board effectiveness, and policy frameworks to ensure transparency, ethical conduct, and regulatory compliance. Supports audit planning and documentation, evaluating control environments and risk oversight mechanisms within governance structures. Reviews and tests bank resolution plans, assessing interdepartmental coordination and preparedness for financial stress scenarios, including recovery and continuity strategies. Identifies operational and financial risks related to crisis response, contributing to stronger institutional resilience and audit recommendations. Collaborates across functions to ensure audit findings translate into practical improvements aligned with supervisory expectations.
Merchant Support Specialist with English at PaySafe Group
May 1, 2022 - Present
Constant monitoring of passing global transactions from different merchants; dealing with problems in the event of a blocked transaction or an error in processing; maintaining merchant accounts and the customer rights; dealing with serious customer complaints relating to transactions or money transfers and progressively investigating the cause of their occurrence; assisting with refund or chargeback enquiries; transaction testing for new merchants; resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution; opening customer accounts by recording account information; maintaining customer records by updating account information.
Sales Representative with English at Calling Ltd
May 1, 2022 - September 18, 2025
Recommending potential products or services by collecting customer information and analyzing customer needs; calculating percentages, and different amounts of money quickly to help customers choose the best option for themselves; maintaining relationships with returning, new or regular customers; advising prospective and current customers by answering questions and addressing concerns about purchased products; updating the company's database with new information and backing up data regularly to protect sensitive customer information; resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Internal Audit Consultant at Protiviti
August 1, 2024 - January 1, 2025
Performs internal audit work focused on Corporate Governance and Resolution Planning in line with European Banking Authority (EBA) guidelines and national regulatory frameworks. Assesses governance structures, board effectiveness, and policy frameworks to ensure transparency, ethical conduct, and regulatory compliance. Supports audit planning and documentation, evaluating control environments and risk oversight mechanisms within governance structures. Reviews and tests bank resolution plans, assessing interdepartmental coordination and preparedness for financial stress scenarios, including recovery and continuity strategies. Identifies operational and financial risks related to crisis response, contributing to stronger institutional resilience and audit recommendations. Collaborates across functions to ensure audit findings translate into practical improvements aligned with supervisory expectations.
Sales Representative with English at Calling Ltd
November 1, 2020 - May 1, 2022
Recommending potential products or services by collecting customer information and analyzing customer needs; calculating percentages, and different amounts of money quickly to help customers choose the best option for themselves; maintaining relationships with returning, new or regular customers; advising prospective and current customers by answering questions and addressing concerns about purchased products; updating the company's database with new information and backing up data regularly to protect sensitive customer information; resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Education

Bachelor's Degree at Technical University
October 1, 2019 - July 1, 2023
Bachelor's Degree at University of National and World Economy
October 1, 2020 - September 18, 2025
Bachelor's Degree at Technical University – Sofia
October 1, 2019 - July 1, 2023
Bachelor's Degree at University of National and World Economy
October 1, 2020 - January 7, 2026

Qualifications

Anti-Money Laundering Regulations Training
January 11, 2030 - September 18, 2025
KYC and CDD Training
January 11, 2030 - September 18, 2025
The Fundamental Principles of AML Training
January 11, 2030 - September 18, 2025
AML and Customer Verification Training
January 11, 2030 - September 18, 2025
Digital Marketing Fundamentals – SoftUni
January 11, 2030 - September 18, 2025
Performance Marketing Expert – SoftUni
January 11, 2030 - September 18, 2025
Facebook Marketing and Advanced Google Ads
January 11, 2030 - September 18, 2025
Digital Marketing Fundamentals
January 11, 2030 - January 7, 2026
Performance Marketing Expert
January 11, 2030 - January 7, 2026
Facebook Marketing and Advanced Google Ads
January 11, 2030 - January 7, 2026
Anti-Money Laundering Regulations Training
January 11, 2030 - January 7, 2026
KYC and CDD Training
January 11, 2030 - January 7, 2026
The Fundamental Principles of AML Training
January 11, 2030 - January 7, 2026
AML and Customer Verification Training
January 11, 2030 - January 7, 2026

Industry Experience

Financial Services, Professional Services, Software & Internet

Skills

Experience Level