Gladys Godwin

Remote Customer Service Advocate at Ominicare365

Resolved customer inquiries and complaints across multiple channels, ensuring timely and effective resolutions. Maintained accurate records of customer interactions and transactions, enabling efficient follow-up and analytics. Collaborated with team members to identify process improvement opportunities, contributing to an enhanced overall customer experience.

Senior Customer Service Representative at TRZ Sports Training & Rehab

Managed and resolved complex customer inquiries and issues, ensuring high levels of satisfaction and retention. Communicated solutions to customers. Coordinated with internal departments to address and fulfill requests.

Remote Customer Service Representative at Work from Home Solutions

Delivered detailed product information and facilitated order and return processes to ensure a seamless customer experience. Managed a high volume of incoming calls and emails, consistently maintaining high service standards. Supported the sales team with order processing, enhancing overall operational efficiency.

Customer Service Associate at Kelly Sta

Resolved customer complaints and issues to satisfactory outcomes for all parties involved. Managed billing inquiries and processed payments, maintaining accuracy and timeliness. Trained new customer service representatives on company policies and procedures, enhancing team efficiency.

Customer Service Representative at Centralized Showing Service

Responded to customer inquiries, delivering detailed product and service information. Assisted customers with order tracking and delivery status updates, ensuring timely resolutions. Maintained and updated customer database records to enhance service accuracy and efficiency.

Digital Marketer (Advertising Specialist) at Almost Magical Marketing

Managed and optimized online presence and online ads across Meta, Google, and LinkedIn to boost sales and brand awareness. Created and optimized ad campaigns, improving customer engagement and driving higher sales.

Chat Specialist at Sharp Body USA

Engaged and converted quality leads through Facebook and LinkedIn messaging, booked calls, and increased direct client acquisition. Welcomed new members to the Facebook group, fostering engagement. Identified recurring customer issues and shared insights with management. Delivered timely chat support, resolving complex inquiries and boosting customer satisfaction.

Social Media Manager at TVC Communications Nigeria

Managed and scheduled social media posts across platforms using Asana, Trello, and Buffer. Grew account followership by 30% in under three months. Engaged followers with text and visual content, storytelling as part of content marketing.