Available to hire
Hello, I’m Caroline Tabi, a driven sales professional focused on delivering exceptional customer service and sales results. I excel at training staff to maintain high standards, optimize customer experience, and drive profits, with a track record of exceeding KPIs.
I have led initiatives to improve store layouts, implement Covid-19 protocols, and manage inventory and POS systems. I am passionate about building relationships with customers and teams to achieve sustainable growth.
Work Experience
Chief executive officer (CEO) at CAAZIHMO Enterprise
January 1, 2019 - PresentImplemented customer service training programme, improving guest satisfaction score by 50% within 6 months. Developed new shop floor layout to improve customer flow, reducing waiting times by 10 minutes per customer. Managed store capacity to ensure consistent compliance with Covid-19 regulations.
Intern at Whitbread plc (Premier Inn Preston North)
January 1, 2022 - September 19, 2025Fostered and maintained excellent customer relationships, boosting client retention rate from 70% to 90% within 6 months. Interacted and engaged with customers, providing guidance and expert advice to influence purchase decision. Supported Hotel Manager in implementing sales programme that resulted in 40% revenue growth. Operated Hotel POS system to process daily cash and credit card transactions with 100% accuracy. Stocked, replenished and organised shelves to ensure consistent levels of product availability.
Education
Master of Business Administration (MBA) Marketing at University of Buea (Cameroon)
January 1, 2018 - September 19, 2025Bachelors of Science in Human Resource Management and Employment Relations at University of Buea (Cameroon)
January 11, 2030 - September 19, 2025Qualifications
Industry Experience
Retail, Travel & Hospitality, Professional Services, Consumer Goods
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